S & R Pool & Spa

The worst pool service you can get in the area.
I scheduled pool closing and opening with SR Pool — their work is very sloppy and rushed. They didn’t vacuum the pool before closing it, I didn’t see chemical balanced for pool closing either.
Probably due to careless pool closing, some parts in the filter system broke when they open the pool, and I had to pay for the replacement.
Now, shortly after they opened the pool, my pool started to turn green and full of algae. This reminds me how rush their staff «balanced» the chemical during the pool opening.
I had similar frustrating experience talking to Kevin as well — whenever you try to argue with him, he made you sound like you are a liar.

VERY DISAPPOINTED! I contracted S&R to install a new vinyl liner. It has been almost 2.5 months and it is STILL NOT DONE. The liner was not properly installed. It has pulled out of the coping and there are wrinkles and bubbles all over the pool. Kevin insists the job is finished and refuses to make it right. He has changed his story and back tracked so many times I do not think he can keep his stories straight. He is very unprofessional and dare I say rude. I would not recommend using them for anything. The only saving grace this company has is, Elizabeth in the office is lovely.

Very disappointed. S&R painted our pool with paint we supplied and have been using for over 20 years. It was very expensive paint and we have never had a problem when painting it ourselves. After S&R acid washed & painted our pool it began to blister and bubble. Called the owner Kevin and he immediately blamed it on the paint. Didn’t even have the decency to come and look at it and made his decision not to do anything about it. He said «that’s what you get when we don’t supply the paint.» Called the paint company and they said it was most likely due to them not properly cleaning the acid wash off the walls of the pool. Would not recommend this company!

Wow. I really can’t believe the negative comments here. I had S&R install a new vinyl pool in my yard 2 years ago. They did an amazing job installing. Quick, clean, informative, everything that was promised. Most importantly, the pool came out beautiful. Now they are there to open and close the pool at the beginning and at the end of the season and I’m trying to manage things in between on my own. I had a question about my salt water chlorinated and I called the office. Kevin called my back in less then a half hour and walked me through my troubles. I was and am 100% happy with the service.

Had a very bad experience with S&R Pools. Upon scheduling a closing for the pool this year, they informed me what the closing would entail. When I received their invoice, I was shocked to see expenses for items which I was not told about. After speaking with Kevin, I was told that I was wrong and that I was told about all the expenses beforehand by one of his employees. Before we even went over the expenses in question, I told him that I was going to pay the whole bill, basically to be honorable. Nevertheless I was told I was wrong and he suggested that I was a liar. I would be careful with this company. Their billing is not transparent and their customer service is even more inexplicable.