Townsend NYC

I’ve been living here for 2 months I had a problem with the heating system no working well. I called the management and spoke to a lady named Arine she made sure I was comfortable in my apartment she got some on to fix it. She’s was very professional on the phone. Thank you!!!

pros:
I have luckily experiences GOOD communication with management and leasing office via EMAIL. many reviews suggest the opposite.
I feel that the super (jerry) does a pretty good job.
KILLER rooftop view
cons:
no buidlg provided free wifi on roof
while «all relative», don’t let the men in lobby fool ya– they are lobby attendants, NOT doormen. no, i do not have a prob. using the door, but was def. caught me off guard.
AWFUL shades. I HATE sunlight, so mornings are a b— for me waking up.
because 37^th st feeds right into lincoln entrance, there is darn near ALWAYS a traffic jam on the street.
there is ALWAYS a fee for lockouts (the metropolis on 44^th st does not enforce this part of the lease agreement).
whoever disigned bedroom closet was under the influence… how the hell do u properly hang a dress in there?
while a nice master bathroom, (in a 2 bedroom apt)… its TOO big… id rather have had the closet space
——
will i renew after this 1^st yr… I dunno.

I lived in this apartment for two years. The amenities are alright, rooms are average. The worst part is their leasing office. At the last month of my lease, the leasing office staff begin to showing others my apartment, which is totally fine. We showed them a couple times, and rejected sometimes when Im busy. However, they never make an appointment with you before they are showing your apt to someone else. They even do not let you know if they showed someone else your apartment when you are not home. I have a dog in my apartment, and he is not caged. I can imagine how scared he was when several strangers come into his home. My dog’s behavior totally changed after only 15 days they begin to show our apt. The worst thing is, I went to talk to the leasing office about this situation, and their attitude was super rude, and blaming me on all this issue. They said that’s the only way they can do. I asked them to at least inform me you are coming to show the apt. and make an appointment. They said most of the customers are walk ins.
So, DO NOT RENT TOWNSEND!!!
If you want your love ones to be afraid of staying at your own rented apartment, than its your choice.

What do people think of this apartment building? One of the review below says that the apartments have thin walls and that you can hear everything in your neighbors’ apartments? Is that a common complaint?

Thinking of signing a lease here this week — theyve thrown down some nice discount options.
Whats up with the sound system docks?
They have the old ipod adapter — has anyone figured a way to apply a converter or something?

Lived in the building between july 2012-​June 2013,
Do not give them your money.
Some things to keep in mind. The building is nice, but walls are paper thin, you can hear everything in your neighbors place. Apartment was delivered in extremely poor condition, we had to hire cleaning crew to clean up. Management is poorly responsive. When you call the number they answer you by telling you that you have reached the number you have just called. Lalezerian is totally incompetent.
Ariene, the manager lives in Lake Success NY, which is nowhere near the building. You will NEVER get ahold of her to address any issues you may have with the building or maitenence. Chrystal, also in maitenence is completely useless. The company is very interested in nickel and diming you in your security deposit but not interested in their reputation and your satisfaction.
The rent is way overpriced for what you get. It looks good on the surface, but buyer beware.

Great building and maintenance staff but the management company, Lalazarian, is hopelessly incompetent. Don’t ever expect to get a hold of anyone if you are calling them about any issues at all.

I have been living in the Townsend building for almost two years and my experience has been wonderful. I enjoy coming home to a clean, safe building and great apartment. The staff is always friendly and I know I can rely on them to get what I need done. I have been living in the city for almost 6 years and it is such a great feeling knowing that I finally found a building that suits all my needs. I have suggested the building and management company to friends and family and everyone comes back with such positive feedback.

I’ve been living at the Townsend for a little over a year now (we signed 2 year lease w/​a rider to leave after 18months) and while there are some pros to this place… the cons severely outweigh them.
Pros:
1. Washer and dryer in unit. Super super convenient! I can do laundry whenever I want and I know no one else’s dirty clothes have been in there (besides my roommates obv)
2. Ipod dock with speakers throughout your apartment (even in the bathrooms!)
3. Great views from the roof
4. Awesome awesome awesome doormen — especially Julio!
5. Gym has a closing time… but no one ever checks so basically ²⁴⁄₇ gym
Cons:
1. Washer and dryer takes FOR-​FREAKIN-​EVER. I’m talking about min 3 hours to a do a load, unless you do the quick wash… but that just makes me feel like my washer is half-​assing the job. Our washer has also gotten stuck twice… meaning it was on the same cycle for like 8 hours. When I sent in a maintenance request… I was told to «put less clothes in because these are not commercial washers».
2. The super is an ass. My heater wouldn’t turn on the day of Snowtober so I put in a maintenance request. He shows up at my door and first thing he says is «what did you do to break it?». I’m pretty easy going so I let it go. Then turns out I didn’t do anything and the a/​c unit is broken. So he goes and gets another one. While moving my bed to make space to put the new unit in, he drops it, breaks my blinds, knocks ALL of my stuff on my windowsill off and breaks a bunch of my souvenirs from my travels. Instead of apologizing, he had the nerve to say «you have too much stuff» then yells at me for having water near the a/​c unit… maybe if you didn’t knock my stuff down and break my teapot there wouldn’t be any spilled water. Whatever. When he leaves he says «see I fixed everything» and I respond by pointing out all the things he broke that he obviously cannot fix and he LAUGHS… stating my items are insignificant! My parents brought me up to have manners, to give people the benefit of the doubt and to generally try to be a good person… but I was so FREAKING upset… in my most angry and commanding voice (I sound like I am 6 years old), I tell him to apologize to me and in a patronizing tone he says «I apologize». UGH.
3. Everything breaks, there are paint stains everywhere, the materials used are all pretty crappy and cheap. Maybe they should have spent less money on the gigantic useless waterfall (I guess it looks baller/​pretty) and more on the other stuff.
4. Management treats you like you’re a child. Emails go out at least once a month reminding you to not drink on the roof, to clean up after yourself, to be quiet, to not eat on the roof, to not smoke on the roof, to not throw stuff off the roof.

My laziness to look for a 2 BR apartment ended up in staying at Townsend for another year. I moved from a 1 BR in Townsend to a 2 BR in Townsend. I cannot even tell you how painful was the moving procedure regardless that I was already a resident. Noone takes any responsibility in that building, management is very very poor still after a year. Actually the only building management practice they have is the e-​mails they send about what you are not allowed to do in the building. Like you can’t drink on the roof etc.
Usually, salesmen are nice to you until they sell you stuff. At Townsend, they are not even nice when selling.
On top everything, I got a dirty apartment. Not cleaned, not painted, with so many broken stuff (and broken glass in the kitchen). Same thing happened last year too when I gave them credit for being a new building but clearly they did not gain any experience over a year.

Does anyone else’s closet door block the washer/​dryer doors?!
I’m still just settling in and love it so much more than my old apartment. So far, I’m extremely impressed with the staff. However… I’m pretty picky and the building does lack an attention to detail. The closet door to the washer/​dryer, for example, opens the wrong way so you can barely open the doors to load/​unload and you have to close the door halfway to fill the soap container for the washer. They could have used a level when installing the shelving in the closet and whoever painted didn’t cover any of the kitchen and there’s white paint specks on the dark cabinets. The beautiful kohler fixtures in the shower were installed wrong so the off, hot, cold etching is upside down. The stone work in the lobby could use a good cleaning since there’s an obvious coat of white dust on everything from the construction.
Everything I’ve mentioned is basically material and I can probably fix myself. Overall, I’m very happy and can’t wait to finish buying furniture.

Update to reflect some recent, positive developments. The tvs are now working in the fitness room, the rooftop is officially «open» (although not exactly as inviting as the artist’s rendering on the website) and management has developed a building website where you can post service requests (have had two in the last month both of which were responded to same day). They have also implemented automatic email notification for package and dry cleaning delivery. The waterfall in the lobby is still under construction, but all in all, I am pleased with Townsend… mostly because I seemingly no longer have to deal with the leasing office.

I also moved into Townsend several weeks ago. What the prior post failed to mention is want a great rate we are paying for a new building with a washer/​dryer and iPod dock in each unit — it’s a great value. Unexpected things happen in new construction — I’ve been in the business for 20 years — it’s how you handle the issues that make the difference. I can say we receive regular updates from the building manager and i feel they are responsive to service requests. As far as the brown water — they fixed it — but they would not have known until the building was occupied. As far mice — I’ve not seen one — but i did see the exterminator and service personnel working to resolve/​prevent the situation from getting out of control. Shotty workmanship — sure, theres a little spackle here and there — but we arent renting at the Trump Tower. If we were, we would be paying a lot more — and the developer could afford to pay a higher rate for quality white glove treatment. We aren’t spending that kind of money — so the developer can’t either. I cleaned it myself. Overall, I am quit happy here and think it’s a great place.

I recently moved into the Townsend (on 37^th btwn 8^th and 9^th Ave) and thus far I have had nothing but problems. The hot water has been either unavailable or brown for the last 2 weeks and every time we write a work-​order for it, maintenance comes up, confirms that it is in fact brown and then goes away.
Numerous doors and walls have cracks in them and the overall workmanship of the apartments is shotty at best. There are gaps between the trim on the wall and the floors. There are cracks in the molding and sloppy paint marks throughout the living room, kitchen and bathroom.
Worst of all we just found out that an apartment on our floor has mice. While I understand that new construction in NYC often brings about rodents, I thought this was something management would have taken care of prior to having tenants move in. I certainly did not expect this to be a problem that we needed to deal with in a «luxury» building.
All new constructions have their growing pains and we understand that. However, the most frustrating part of the experience thus far has been the lack of response from management. Tenants have no direct access to building management or the super except through the leasing office which seems more interested in leasing out remaining apartments than addressing the concerns of those that have already moved in.