Hudson Crossing Apartments

I just cannot believe the customer service just hang up my phone directly!
I was a resident there last year. I moved out but had no time to change of my diploma mailing address. The doorman told me they had no right to open the mailbox until another resident move in the apt. So I kept checking the apt availability on Street-​easy and hopefully got my diploma back soon.
A few months passed and no one wanted the apt. (pretty wise decision since the apt never worth the money and the leasing office is not friendly at all.) I really need the diploma and called the leasing office. After learning my request, the person just hang up the phone directly! Can you believe that!!! Impolitely hanging up the call?
Never choose the apartment!

I lived in Hudson Crossing for 2.5 years. The doormen and staff are very nice however, the apartment itself is subpar. There was nothing special about the building and it was especially in a bad location next to the entrance of the Lincoln Tunnel. You will have to adjust to the loud sounds in the morning. I especially had a bad experience moving out. There are strict policies on having COI and booking the elevator. I was charged cleaning and partial paint when I moved out — which is completely absurd. I would find another apartment to rent, this one isn’t worth the money!

I had been forewarned that trying to find an apartment in NYC, could be compared to what one goes through to buy a home. It could be extremely stressful, you would have to react quickly and be prepared to settle with something you may like. It took me two years before I decided to venture out and find an new apartment on my own as my husband had not yet transferred to NYC.
I started my apartment search with Hudson’s Crossing in Hells Kitchen and the Mantena Apartments, that are part of Equity Residential. I took a one year break in between searching for an apartment in Hell’s Kitchen. I had originally settled on the Mantena apartments, leasing agent Beth was extremely accommodating and allowed me to view several apartment layouts.
In general the locations are great in being close to Penn Station, West Side parkway. Brooklyn Fare market is across the street and open till 11:00 for those last minute grocery needs. Plus unlimited restaurant choices!
In the end I went with Hudson’s Crossing. There I worked with Maria, who was also very accommodating and made my move seamless.
I have been at Hudson’s Crossing for 2 months. All staff and residents have been pleasant and friendly. When I moved in everything was clean and in working order. I have had to submit a minor service request, which was completed in a timely manner.
Once I was ready to move forward with getting an apartment, my experience with Hudson’s Crossing was pleasant, efficient and one that I will recommend.

I“ve lived here for a month now. Moved from Los Angeles and I couldn’t be happier with my sight unseen long distance choice. I was nervous because of the old Unilocal reviews but, those must be from an era gone by. Everyone from management to the front desk to maintenance could not be more efficient or nicer. The location is great for me. Bodegas and restaurants are all around and it’s in between the busy tourist area and the less busy Hudson River side. Two subway lines are close by as is anything I’ve needed in the month of getting settled. Life without a car here is amazing. The neighbors are friendly and appear to be pretty normal. Maybe I’m the odd one. I signed a 12 month lease but, see no reason to start packing up 11 months from now.

I been living at hudson crossing for a few years. This past year the building had several sort term rentals and it became a weekend hotel. The issue has been resolved and short term rentals are no longer allowed.
Te building is currently being upgrade with new paint, carpet, tile, laundry room and patio.
The staff is great, the bulding is safe and clean. Highly recommond checking it out.

First and foremost before you rent an apartment in this building: Be advised that it operates largely as a HOTEL. As in, dozens and dozens of European tourists (albeit generally polite and lovely people) coming and going every single day of the week. The front desk staff is fully versed on things like «check in time» and «luggage storage fees» etc.
I have nothing against tourists, since this is New York City and the Hudson Crossing Hotel is in a great location. But the hotel aspect gets old. Fast. For example, when you get to the laundry room and there are two maids using all 14 washers and all 14 dryers simultaneously to do the hotel guests’ laundry. Or when you need to catch an elevator and it stops three times to let in 11 school girls from Spain on a trip to the Big Apple.
Second, you absolutely must minimize your contact with the leasing office as they are entirely untrustworthy. They have zero customer-​facing skills and cannot be relied upon for accuracy of information. Fortunately (?) the changeover in the leasing office staff is quite frequent. So if you do have issues with them (…and you will…) try and wait until the new person comes on board. They will have no prior history on your situation and won’t believe or verify anything that was previously agreed upon, but at least you will have a new person to fight with.
Lastly, the building staff… wait for this … are FANTASTIC! If there is any reason to live in a full-​service building, it’s this — the porters and desk staff are always ready with a smile, will bend over backwards to be accommodating, and will make you feel like you’ve come «HOME» at the end of your work day. Even though the tourists often treat the staff with disdain (and I’m sure they don’t tip… hello, they’re Europeans), I’ve always seen the building crew act professionally and patiently.
We had a lovely apartment at the Hudson Crossing Hotel with a delightful view, that was by and large a good place to live. If your dream is to live in a nice hotel but you can only afford $ 3,500 per month, the Hudson Crossing Hotel is for you. As you jockey through the suitcases in the lobby you can brush up on your French, your Italian, even your Australian! Hopefully you’re a smoker, and then you can hang out with the other hotel guests on the patio (or in the stairwells, which are delightfully decorated with their cigarette butts).
Better yet, just rent an apartment there for a week. You’ll be better off.

I feel that most people have a problem with this building when they’re moving out, which I have not done yet, so I may have to update this later. However…
I love living here. I almost never hear my neighbors in my building. Yes, there is street noise, but this is Manhattan and that exists. It gets a little noisy from tunnel traffic around rush hour but, for the most part, the noise isn’t excessive and doesn’t interrupt my day or sleep. Maintenance issues are taken care of within a day or two. The desk staff is friendly and helpful. I love the outdoor patio. I like the neighborhood. It gets a little peculiar right near Port Authority, but otherwise is fine. I have no problem walking around at night and feeling safe.

If I could give 0 stars, I would. There are so many things about the way Hudson Crossing conducts business that are completely innapropriate and unbelieveable.
For starters, the area is absolutely awful and I never felt safe walking around there at night. It is right near Port Authority which brings some interesting characters, so you would assume the doormen and security are tight. However, in the year I lived there, I got less than 10 phone calls letting me know guests or delivery had arrived. They let absolutely anyone in the building, which is very frustrating when you know you’re paying more to live in a doorman building. The doormen are friendly but essentially just there to greet you and really don’t serve any purpose.
Other problems I had with the building: the leasing office never disclosed to me that the building does corporate and short-​term leases. EVERY SINGLE DAY there were people in and out of the building with suitcases. They weren’t just business men– many were foreign tourists who spoke little English and considering I went through an extensive background check to live there, I didn’t feel safe knowing the building was essentially operating as a hotel. In addition, our Con Edison electricity bill was off the charts each month. We took all necessary steps to lower it but couldn’t seem to figure out the problem. Finally someone from Con Ed came to check and we had been charged more than double each month. I am positive this is because other apartments in the building that were used as short-​term or nightly rentals were tacked onto our electricity bill because Hudson Crossing had no way to charge them during their stay.
I would have moved out regardless, but the final straw was when my rent was increased over 15% to renew. Ridiculous. Every broker I spoke to assured me that was way beyond market value and had never heard of such a rent spike. The building as a whole is very untrustworthy and I would never recommend this building to anyone.