Serendipity Nails & Spa 75

Pricing was extremely unclear. I pointed and ordered a glue gel manicure which was priced at $ 35. When they gave the color options, no one indicated that there was a price difference. I was then charged $ 58 for a «color gel» manicure. The manager was unwilling to change my payment and was very unaccommodating. Total and complete rip off and rude staff.

SOOO OVERPRICED! Go anywhere else in the neighborhood for an equivalent manicure. Mediocre service, mediocre staff, mediocre atmosphere. Just so outrageously overprice, go somewhere that actually values their customers and deserves your business.

I didn’t review my first time there since any nail salon in the city is a hit or miss, but this place is a hit! Now after being there a few times, I see this salon is clean and consistent in service. I usually get the sea salt spa pedicure, regular manicure, and 10 min massage — I love it! Mia is amazing! She’s a perfectionist, and I’m picky about nail places. I would definitely recommend this salon. I’m so happy it’s a block from my apartment!

Very unhappy with my service and pedicure. Besides doing a fast sloppy job with my pedicure (came home and noticed the bottom of my feet were not rubbed at all). When I mentioned this when I was there she said that would have been a spa pedi. Coming from someone who gets a pedi weekly I did not need her to tell me what a pedi is. Lastly she said is that all when I have her a $ 10 tip for a gel pedi .
Will travel further for better service, and this place is few blocks from me (will never see me again)

The prices here were absolutely absurd. I almost choked when they put the bill in front of me.
$ 37 for a standard pedicure, no massage, nothing tots about 15 mins.
$ 58 for gel manicure, no massage, the person that was doing my nails was huffing and puffing because it was hard to get my gel mani off. For $ 60 no complaint should be made
There is nothing special about the service. In fact, the girls seem plain lazy. It was a hassle to get someone to soak cotton balls in acetone to remove my prior gel. I thought I hit the jackpot walking by, prices are not posted, and to be honest I didn’t look at prices. I’m not cheap, I pay for good service when it’s called for. When they presented $ 37 pedicure to me I was blown away. Told them for that price there should be a minimum of a 5 minute massage. Nope. Nothing. The women also expect the tips to be calculated on their crazy prices. Tips are earned not just given. A lesson that we all apparently need to re-​learn.
Please do not waste your time. You can get the same service for half the price elsewhere. Id rather give the people a larger tip than put that in the purchase price.

Way over priced and not worth it. It is beautiful and very clean but the quality of my manicure was not great and they weren’t that friendly. Wouldn’t recommend.

good service — quick, very clean and friendly. but why was my shellac mani $ 58?

Went to Serendipity with my girlfriend over the holiday break. As the only male in the salon, the staff did a great job making me feel comfortable as I got a mani/​pedi. The attention to detail and extreme care the staff gave me made this a relaxing and enjoyable experience.
Will definitely try to convince my girlfriend to take me again.

Absolutely unprofessional, not very clean and rude. I went in to inquire as to a gel fill and a gel manicure. The young girl was very nice, very knowledgable (it seemed) and I made appt. I was on my way to my Dentist next door. I return for my appt an hr later– the young girl was helpful in helping me pick a polish. I was impressed. I sat down with Michelle and explained that I wanted my nails re-​shaped. She started to soak off my prior manicure and that’s when the complaining started. She was telling me something about the gel color they used and how they made it hard for her– but I couldn’t really shed any light on what she was telling/​asking? me. It was my first gel tips (3 weeks ago) and gel manicure at a great place in the west village.
She began feverishly filing the old gel manicure off and my cuticles began to bleed. I felt bad for her actually — and I told her than my skin is very thin around my nails. She slowed it down. I stayed very calm. She reshaped my nails PERFECTLY — I totally give her that. I decided not to do gel polish after this experience though — the removal seems harsh — and told her I would do regular manicure.
In the process of soaking off my pinkish/​whitish gel polish it got gummy and went under my nail. I figured this was par for the course and that she’d handle it.
One she was done shaping she told me to go pick a color. I showed her the white under the nails and she told me I had SILK wraps and that she didn’t know what it was — it was crazy. I don’t have silk wraps. The place I went to prior doesn’t even do silk wraps. I don’t do silk wraps. But she insisted. This is where it all went wrong. I haven’t had any wrap or anything since the 90s…
So, I’m sitting there with bleeding cuticles, white crap under my nails and still trying to remain calm and not engage in the argument she has started and insists on continuing. I ask the young girl at the desk and she tells me the same thing– that it wasn’t the polish (matching color substance that wasn’t THERE when I walked in). OK, I am totally lying — I deliberately went in there with this residue polish under my nails so I can blame them — you got me. #facepalm
I go back to the table and she continues to berate me. Her idea of a manicure… is polish on the nail. No cleaning of the mess around the cuticle the gel refill makes (white/​powdery) …no lotion (after soaking my hand in ACETONE)…no hand massage… just polish. I realize this only after she starts painting and I WANT OUT OF THERE. It was $ 85 for gel nail polish removal, gel refill and «manicure». I then decide to mention it her and she said «you talked too much». I ask for 3 coats of nail polish and she refuses (you can see through it and see the wrap/​tip). I’m seriously not kidding you. Regardless, I tipped her $ 15, because I was raised properly. I just paid you $ 100 for the worst nail salon experience of my 48 years on this planet. Thank you.
As I’m leaving, I run into the owner coming in [it was just a guess– beautiful Asian woman] (Sophia — in a gorgeous mink) and I tell her what happened. She’s very classy and kind and tells me she’ll give me a free manicure. It’s 7 degrees outside — I say «thank you «and ok– and leave.
Then, I realize on the way home (downtown) I only go up there to go to the dentist. I’m not going back. And, I’m sure they’re not all bad. But — GOD NO. It was nice of her to offer, but NO.
Go at your own risk. That’s all I’m saying. I read the reviews prior and disregarded the warnings. Wish I hadn’t. Live & learn.

This is my go to salon of choice. Very clean and even if they are crowded, you are still taken care of. I highly recommend asking for Blanca. She is very thorough and very pleasant to work with. The owner is always found walking around to ensure her customers are being taken care of.

I wouldn’t recommend this place to anyone. It is definitely not a spa experience as it is described on their website. I was baffled to see how i was treated when I didn’t get their special pedicure or extra min for a foot rub and massage you are treated. I was charged 54 dollars not including tip, for a reg mani & pedi

When I moved to NYC, I was amazed by how many places there are to get a quick mani/​pedi. No appts necessary, and cheap to boot. However, after recoiling in HORROR at the sanitary practices at lots of these places, I realized that you usually get what you pay for.
So, Serendipity 75. It’s not cheap, but I’m not a nails every week kind of girl. When I need a mani or pedi, this is my go-​to place. The main reason: SUPER CLEAN! They open up a newly disinfected pack of tools for each customer (you can always bring your own). The place is pristine, and even the bathrooms are clean. It’s also well-​ventilated, so you don’t feel that you are suffocating from fumes. This is why I come back again and again.
The staff is always pleasant and professional, and my nails always look lovely afterwards.
Why not 5 stars? The durability of the manis/​pedis is variable. Sometimes, I get a pedi that lasts forever, but too often they chip after four days. That is clearly not good, especially at these prices. It’s really a function of the technician.
TIP: The massages are fantastic!!! You can get a great foot massage with your pedi, or a great shoulder massage during your mani. Or go ahead and spring for a chair massage.

I really like this nail salon. With so many estheticians, I’ve never had to wait. Never received a bad job; always pleased with my mani/​pedi. Serendipity is pricier than your avg nail salon. The salon itself is very clean and relatively quiet. All of the employees are pleasant. They give a nice lil’ foot massage with your pedi and a quick shoulder massage as your nails are drying. I notice a lot of people come in for waxing so, although I’ve never tried it, they must do a good job with that also.

Went to get a basic manicure. I usually only get ONE or TWO a year because I’m not girly that way. Felt like treating myself. They saw me right away and I got my nails done quickly. A little too quick actually. After I left I noticed that the polish was thin and that i could still see my nails. I didn’t go back to get it re-​done. It’s on the way home so I may go back for a spa pedicure

I go there once a month to get myself a body massage. If it wasn’t for these ladies that do their job so well, I would have had to find myself a physical therapist for my back (whom I hope to never go to). Anyway, the massage therapists here know what they are doing. I have also had my nails and toes done here. also excellent service. They’ve got comfortable seating/​lounging chairs for mani/​pedi. and clean/​dim-​light spa rooms with serene music and comfortable massage beds. Can’t wait for my next visit.
* Be mindful of the language barrier that makes it difficult to explain some of your needs. but still the staff is patient, sweet, and eager to make your experience wonderful.

I came here with a friend who I was visiting and don’t get to see her very often. We stopped in for a mani pedi and the lovely ladies were politely quiet and allowed us to catchup on our chatting :) Usually out here in LA, the ladies are talking in loud Vietnamese to each other. I even got a nice neck massage while my nails were drying!

I stopped by this place on a Friday night when there was surprisingly few people there. I got a manicure, pedicure, and 10 min massage – all of which were great. The ambiance is also fantastic. Very relaxing. My only gripe was that it was more expensive than some other places. All things considered, I would probably come back here. I got a points card before I left.

I have to take a star off. Their pedicures just don’t last. This is the second time that the polish chipped on every toe in under two weeks. That is unacceptable, especially for the price.

Great nail salon! The massages you get with the pedicures are excellent. I like to splurge and get an extra 10 minutes :) You also get a nice little neck/​shoulder massage as your nails dry at the end. YAY.
I have also been here for some waxing which was quick and easy.

I have been getting my nails done since I was 14 years old. I know nail salons.
Being new to the UES and (admittedly) a *very fussy* manicure client, I’ve been looking and looking for a new venue for two months. Tonight, I found it! Excellent service, talented staff and very clean.
Manicure and back massage were stellar. Looking forward to going back. They give you a reward card like Duane Reade (but classier) so you accumulate points every visit.
So many other great things I could say, but I don’t really want too many people to go here or else I may have to wait.
Thank you, Serendipity!