Atlas New York

We recently got an apartment in this building. Sintiea was very helpful, quick and responsive throughout the whole process. Upon meeting the staff, we felt very warm and welcomed. The building looks very well maintained and it’s nice to know that people who work here are also happy.

I have been a tenant of the Atlas for about 3 years and really enjoyed the experience. My apartment has good sound insulation, fast elevators, a beautiful rooftop deck, fantastic views, and a very convenient location.
The icing on the cake is the senior leasing agent, Liza, who is the most responsive and helpful professional there is (I would hire her if I could!). She always answered all my questions within minutes and showed great care for her work.
Also, Byron, one of the most dedicated and kind doormen I’ve ever had. He is a gentleman and a scholar! They should promote him ASAP!
The rest of the management is OK. Some better than others. But generally fine.
If you’re looking to live in midtown, look no further. I truly enjoyed living here and would recommend the Atlas to anyone.

For a rental building the Atlas is a pretty good choice for large apartments with good layouts and numerous closets. We were lucky because our apartment was just renovated before we moved in, so the kitchen and bathroom are brand new and the floors are redone (no more parquet). The amenities are great as well — the gym is decent, roof deck has a fantastic view, doormen are mostly friendly (Tom is the best!), and free coffee and pastries is a nice perk.
However, the management and leasing company are pretty incompetent and I try to avoid dealing with them unless absolutely necessary. I had a few questions as we were signing our lease, moving in, etc. and tried to email them to get answers. Every single time I emailed someone, I was told to email someone else, then the next person would redirect me, etc. multiple times. It was frustrating and a huge waste of time, especially right in the middle of moving. I’ve tried emailing the concierge a few times with questions but have always been redirected to ask the doorman instead. I’m still not sure who the concierge is/​what exactly they can help with, although the brochure indicated the concierge could help with anything you need.

I have never ever felt so insulted, I contacted the leasing team and Sintiea Shahbol reached back out to me. What I was hit with was a list of 20 questions about income income and more income. Then Sintiea Shahbol continues to ask me when my move in date is. I replied I am flexible between x and y dates. Sintiea Shahbol tells me that they need a firm date. So I say Sept 1. Then Sintiea Shahbol tells me that my original request said October 1^st. OMG, only after 10 emails has this person started to assist me. AND this is my first contact with the property. Who on Gods Green Earth would want to be treated in such a manner.
Then, if that wasn’t bad enough I had to schedule a viewing according to their schedule of 3pm today or 1pm on Monday. That was met with having showing up 10 minutes early to complete paperwork. I kindly asked if I may have the paperwork now and that was met with a big NO!
Sintiea Shahbol you have a ton to learn about customer service. I don’t care how good a property is I would not lease from anyone who provided such terrible service. You should really consider a new profession.

Front desk staff has always been nice, never had a problem here. Great view of Empire State Building