The Fitness Loft Manhasset

Do not waste your time.
If you use Groupon, be prepared to get jerked around for months before you get an appointment.
The owner is more concerned with her current clientele of rich, plastic surgery addicted, luxury car driving narcissists than getting new members into her gym.
Customer service is a joke. Desk attendants are disinterested and stand-​offish. Owner is barely able to keep herself together enough to know what’s going on in her own gym.
Do your research and find another gym!

Bought a groupon but horrified by the customer service. Firstly I tried to call all morning to make a reservation but then nobody pick up. I left a message. Nobody bother to return call. After I called 4 times. There is finally someone picked up. Ok she told me to get here 15 mins earlier for a 5 pm class .
Alright — I got there at 4:45pm. Front desk is empty. Nobody to give a crap about it .
Would u bother to sign up ?! I stood there till 5:10 pm. The front desk finally came up. What’s funny is the instructor was late too. So …

THIS IS THE BEST FITNESS CENTER AROUND.
TFL you’ve done it again!!! I have fallen in love with working out all over!
If you’ve been thinking about getting in better shape and just haven’t found the motivation or the right workout, you have to check out TFL– I’ve been enrolled a few months now and love it. I hate working out the gym because it gets boring.
TFL offers morning and evening classes along with a Weekend AM classes for those who like to start their weekend off right.
All of the instructors are SUPER nice and have their own style. These guys make it fun to work out, it is hard but in no time you will be running, doing push ups and burpees with the rest of the group.
There are people of all ages and different fitness levels in the classes. Everyone is really nice and encouraging. At times I felt like I wanted to lay down and quit, someone has always given me that nudge to finish.
If you want to get in shape with lots of variety, this is your go to place.
The instructors are willing to work with you no matter what stage of fitness you are at. If you haven’t worked out in a long time, this would be perfect kick you need! As well for those that are already fit, you get a different work out to shock your body.

So frustrated. I have called twice and sent an email seeking to book a private session for my daughter and her friend. The first time someone took the message and never called back. The second time, I had a long conversation with a young person who couldn’t answer and questions or provide any information. I left another message asking for someone to just call back with an available time and we would take it. Nobody has returned any of my messages.

They basically stole my money. I purchased 24 personal training sessions and was only able to use about 6 or 7 of them before I was transferred out of NY. You think they were understanding and refunded me? no. Instead I was told that refunds were only possible 3 days after the purchase. Don’t give them your money, this place is run by your typical clueless Long Island princesses. Big Thumbs Down for TFL.

Very dissatisfied. I called at 8am looking to see if I could try the gym out as I have never been there before. I left a message as no one picked up. Looked at the schedule online and decided I would like to try the 10am Abs and ass class. I called back at 9 as I did not hear back then again at 9:30. The class was going to start soon so i decided I would drive up there and speak to them in person. I get there and the girl at the front desk says they do not do any trials and it is $ 30 for one day. Well if someone would call you back I would have known that and I would have not wasted my time. Also I go on the website and see for new members it is $ 30 for a week. If she would have told me that I would have stayed and tried it. What do they pay front desk people for? Miss information or not to pick up the messages?

Ok, so I’ve been on my summer body, get right grind and purchasing a 5 class package deal using Groupon sounded like a great idea.
I bought a package for the bootcamp classes at The Fitness Loft and though I have only taken 1 class thus far I regret not buying the 10 class package. I attended the 8pm Thursday class and was running late. When I arrived I was happy to see that there was ample parking.
The receptionist at the front desk was nice and polite and the checkin process was a breeze. The locker area isn’t huge but it is clean and conveniently connected to the restroom and shower. Also the lockers were digital and free.
Now to the workout, Angelo; the instructor, was great! He was patient yet firm with the class. He was effective at motivating us to dig a little deeper in order to complete the exercises that made us feel like giving up. The set he orchestrated for us provided a nice variety of movements which helped to keep me engaged.

The owner contacted me and explained the hot yoga is not part of their establishment. He also offered free classes. I appreciate the effort and will sign up for one of their other classes.

Got a groupon for bootcamp classes. More then half the classes no instructor introduces themselves or asks how you are; you just assume everyone is there for the class. so you don’t know who the instructor is or what their name is. Strange atmosphere if you ask me. The «bootcamp» is more of a crossfit workout; and I feel like with the workouts it’s more of bulking up than slimming down. I would think a «bootcamp» would be to target all parts of the body and challenge yourself and use your own body weight? A warmup is jumping rope and there is no cool down and no stretching; as a college athlete I know this is very important. Makes me wonder if the instructors are actually certified. Not a very inviting place.

This place is great. Every time i walk through the door, I feel as if I’m at a different gym. Bootcamp classes are tough, but great! Always get a good beating here. I wish I lived in the area so I could train here more often. The people here are friendly and fitness minded, not just hanging out socializing, getting in the way. The environment is conducive to fitness maxed.

Tom from TFL reached out to me within one day of my negative Unilocal review; kudos to a business who cares, reviews, and tries to right wrongs for dissatisfied customers. Though I still have not tried a class yet at TFL, I will definitely give it a second chance and commend this business for showing appreciation for its potential customer-​base and for trying to make consumers happy, generally – a rare find these days.

There is nothing I love more than when business owners actually pay attention to Unilocal reviews and try to make positive changes to their business by listening to consumers.
With that being said, I’m giving TFL another shot… I loved it the first time around, but wasn’t so happy with the customer service… I’m very excited to give it another shot.

Update: It seems like the entire staff attended a seminar on deliver good customer service. I was contacted by the manager after my initial review, and he apologized for our experience and offered to make it right by honoring the full 10 sessions – even though we had already used 4 of them. We figured we had nothing to lose, so we gave it a try and went back to the Fitness Loft and what a difference! Everyone was super nice, welcoming and helpful. We already knew we loved the sessions, but this new attitude made the whole experience even better. I’m glad we gave them a second chance and can now comfortably recommend FL to friends and fellow Unilocalers.

I love love love TFL. I found the deal on Groupon, and was scared out of my mind to buy the bootcamp deal. I’m not the kind of person who does the whole «working out» thing. I called the place twice to ask questions, because I was SURE, that I wouldn’t be able to complete the classes. They assured me that I could do it, and if I couldn’t do it the first day, I would be able to … one day. I was skeptical, but I was sold.
I arrived for my first bootcamp class and was immediately welcomed by the owner Cynthia. She showed me around the place, and to be honest I was scared out of my mind. The first class kicked my butt, but I was HOOKED! It’s an amazing workout, and for the most part it’s fun, so much fun that you barely know you’re working out (don’t tell the trainers).
I’ve since enrolled, and they’re not getting rid of me anytime soon. I will admit the only downside to the place is it’s pricy, but worth it. Slowly but surely, i’m gaining strength and muscles I didn’t know existed. If you’re looking for a kick a$$ workout, make no mistake, this is the place.

So, I bought a Groupon back in March for 10 bootcamp classes… I can now say I am thoroughly addicted to bootcamp. From not exercising at all, to becoming toned and fit in a matter of weeks feels great. I’m really surprised at the other reviewers, I never had any issues redeeming my Groupon. I’ve done both Don’s and Kassie’s bootcamp classes and they are AWESOME. I go 2 – 3 times a week and love the obstacle course there! You can tell your strength and cardio building class after class — last week I was able to climb the rope to the ceiling (with no knots might I add) — it’s a great feeling! I’m definitely going to keep doing boot camp classes! And next on the list is the Aerial classes — I’ve seen a few of the classes finishing up before my class and it looks so cool! I don’t think many other places offer Aerial Skills! Cynthia is a sweetheart, and everyone is so nice — we’re always joking around with the trainers, everyone here is so easygoing.
LOVE LOVE LOVE TFL! And my ready-​for-​summer body does too!

I’m hooked on this place! The bootcamp classes are fantastic. It’s hard to imagine myself going elsewhere because I absolutely love it here. I’ve tried Marc’s and Don’s classes. They never disappoint. The workouts are always different, challenging and fun.

I love this gym. The place is clean but you really get a good workout here. The bootcamp is awesome! I was drenching in sweat afterwards and it really gave me a good workout :)

Fantastic total body workout — our trainer, J, started us out with cardio, then had us jumping over logs, climbing tires and much more. I’ve been to countless classes in NYC and bootcamp at the fitness loft is awesome! Can’t wait until the next time I’m in Manhasset — I’ll def make time for this class.

My only complaint about this place is that i live too far away. I would def be a mirror image to Brad Pitt had i lived closer. This place is the exact opposite of a traditional «gym», so much going on, too much to list, go check it out, you won’t be sorry.

This is by far the best gym I’ve ever been to. My sisters and I went for a a bootcamp class that I purchased through groupon. The facilities are amazing. It seems a bit small, but the group was small enough to make it an intense, personalized experience. It was really tough — I got dizzy — but my sisters completely kept up and the instructor, Mike, was amazing. He looks like a drill sergeant, but he’s reasonable.
Be prepared to jump rope, jumping jacks, running up & down stairs, squats, push-​ups, use cool-​obstacle course equipment and ropes.
Overall the class was totally worth the money and I will definitely be back for more (some may call it torture!!!