Massageluxe

I just have to say. Wow! This is exactly what I needed. I went in for an hour massage and ended up extending it to a 90min. Ask for Jolene or Amanda! I highly recommend them and have been a member for years.

Do not sign contract with these guys. Massage is okay at best.

Here’s what the management of this establishment doesn’t understand: people come for a massage to relax, mostly. When they come out to pay, the last thing they want to see is a bunch of hustlers behind the counter doing their best to guilt them into spending money they don’t want to spend. That defeats the point of the massage, get it? The therapists are not at fault, they are all well-​trained. But the management needs to understand — yes, the business model is based on memberships, and yes it’s important to keep the place open and make money. But for crying out loud, when someone says no, just smile and say thank you.

I cannot say how awesome my experience was !! The gentleman at the front desk was very friendly gave me nice cold water. And the massage therapist Tracy was the best !!! I asked for a deep massage and boy did she deliver ! I felt like my bones were gonna break but in a good way. She put a ton of pressure just like I like it. She was very sweet and funny. Very good experience for me I will definitely come back and ask for Tracy !!!

While the place looks pretty and the people are nice, my husband and I just wasted an hour of our lives getting «massages» from «professionals»
My husband asked for deep tissue. The lady barely used any pressure, even after he told her to go harder. He also asked specifically for his lower back and hips to be massaged, and the lady barely worked on those areas, but gave him a helluva hand massage.
I asked for neck, back and my left hip to be targeted. She worked on my back and only worked on one small area, and when she would push down a little bit, she would slip off of me and end up jabbing all my bones. She worked on my neck for the last 3 minutes and I could tell she didn’t have a clue what she was doing. She also didn’t work on my left hip, but I got a helluva foot massage.
These girls didn’t read the charts we filled out when we first got there, and even after we told them the specifics of what we wanted, they still didn’t do them!
We got a small discount at checkout. We didn’t leave a tip. It was terrible. Go somewhere else!

Like the convenience of this location near Costco. Each Massage Therapist provides a unique relaxing experience. Make sure to budget extra time for their 15 minute hydroluxe massage bed.

I have been there twice and had good experiences both times. I used coupons so I got a good price. I will not enter into a contract. The people I talked with explained the contracts but were not high pressure salespeople. I can recommend them.

I would give it less stars if I could. This place sucks and management is horrible. They make it nearly impossible to cancel your account, especially if you move. Then they charge you and tell you «too bad». Trust me when I say THERE ARE MUCH BETTER LOCATIONS AND COMPANIES THAN MASSAGELUXE. I recommend massage envy, or try a private massage therapist.

I have had a membership to massage luxe for over a year and really enjoyed getting my monthly massages until this time. I usually go to the brentwood location and am very satisfied but went with my mother and we decided to go to the ballwin location. When booking the appointments my mother asked for a swedish and I asked for a deep tissue because my muscles get very tight and sore. When entering the room my therapist, Ellen, was friendly but she did not ask me anything about my massage all she said was «take off your clothes and i will be back in five minutes.» When she returned she gave me my massage. I could not even feel anything on my sore muscles. She used zero pressure and never asked how the pressure was. She did not turn the heat on the table either, or ask me about it. I was very upset and stressed the entire time because i wanted to get up and leave because it was doing nothing for me, and was wasting my time and money. I did not want to be rude to her because it was not her fault she was horrible at giving massages and I thought possibly she did not know i wanted a deep tissue massage or did not know how to give one. I didn’t want to ask. Instead i just wondered the whole time. When my massage was finally over and my muscles were still tight and sore, i waited for my mother to come out and asked her how her massage was. She claimed, «they beat the hell out of me.» It was then I realized they must have mixed up our massage pressures. When i asked the front desk what had happened, told them i did not receive a deep tissue massage, they just stared at me. They then told me, «there was nothing they could do» for me. I was very upset that I would not receive any acknowledgment or compensation for my horrible massage i then decided to cancel my membership. When i told them they told me they could not cancel it and that i would have to go to the location i signed up at. I decided that was ridiculous and that they needed to call that location and figure it out. They did. I cancelled my membership and asked for their cards. They told me they did not have cards available. The manager did give me a form to fill out about the therapist but that was all that happened. The lady helping me told me she only worked there one day a week, i guess that is supposed to make up for the fact that no one knew what they were doing?

Scheduled an hour couples massage, got there and no couples massage. The masseuse said, I just work here. You can talk with my boss. With this, we waited ten minutes — no boss.
We packed up and left — how do you do less than one star?

Funny how all the bad reviews are not on the main page and the business is now given all stars! Give me a break!!! This place is awful! The manager is awful! DO NOT GET INTO A CONTRACT WITH THIS PLACE! Run do not walk from this place!!!

I have been to this location 4 times, and seen 3 different therapists. I am very very picky about massages, and have only ever gone to 2 whom I loved (one retired, one is in Miami). I was hesitant to go here because I assumed it would be «okay», but I desperately needed a massage at the time. I was very pleasantly surprised. I get bad knots in my shoulders all the time, and need a massage therapist who can work them out firmly but without leaving me in actual pain. The first two times I went to a male, can’t remember his name, and he was great. The third time I went to a different male who was also very good, but honestly I felt a little uncomfortable about how close he was getting (with his bare hands, not over the sheet) to certain areas. And even if it was completely by accident, I felt like I couldn’t relax. So today I saw Mia, upon recommendation of the person who answered my call when I said I wanted deep tissue. OMG she did an amaaaaazing job! My shoulders were knotted more than I can recall in years, and she spent the entire hour on my shoulders and back (per my request). She focused on each knot individually and really worked to get them out. It was the perfect amount of pressure. I have a feeling her fingers will be pretty sore tomorrow. When I left, I even booked another appointment with her for next week, and I NEVER book ahead.
After reading the reviews, it seems like a lot of people have had issues with this place and their billing practices. I’ve been a member of this location since October and have had zero issues. The same amount comes out on the same day every month. Previously I had belonged to the one in Kirkwood and didn’t have issues there either. So hopefully this is an issue that only affects a small percentage of customers.
My only complaint, if you can even call it that, is that they advertise free use of some hydro-​massage thingy, yet I’ve never seen it not has it been mentioned it to me. A friend said it was pretty lame, so maybe they just don’t hype it very much, and I’m sure if I bothered to ask I could find out about it or use it.

I normally do not take the the time to write reviews, but after the last and only review I saw for this Manchester Massage Luxe I had to write one. My wife and i signed up for the monthly massage package in Feb 2012 at the Kirkwood location. We have been receiving our massages at the Manchester location since it opened. All I can say is the service we receive at this location is as good as a Fancy SPA but at a fraction of the cost.
You just don’t get all the fancy extras. But you get a nice setting, a good massage and bottled water in a convenient location.

Bad Management and bad staff. This is a chain, what happened to catering to the customer? All they want to do is push packages on you. Not all of us can afford a package, or have the time commitment for one.
I went there for a «special deal» which included a facial. I told the Esthetician what I wanted and have had in the past and she wrote down the pricing for me and told me to call when ready. I noticed I am getting Melasma on my forehead and now is the time (2 mo later).
I told the receptionist I had Melasma and she huffed and asked «is it contagious». Should have been my first red flag. Then she said the Esthetician no longer works there and they will no longer honor the pricing she gave me. Spoke with the Manager Jim and he gave me a sorry excuse of it is part of the «package deal» and they cant override the system. I have worked in medical dermatology and retail, you can ALWAYS override the system.