Manassas Vacuum

These are clearly fake reviews from the company’s staff. The owner was extremely disrespectful and actually kicked me out of the store. When I asked him if he sold Hoover or Orek vacuums he told me they were «Chinese crap» and he doesn’t sell them. When I told him his website advertised those vacuums he got so upset he told me he no longer would take my trade or offer the slight discount we negotiated on the new vacuum. Then as soon as I began to speak he kept saying «goodbye, goodbye, goodbye…» As he stormed to the back of the store. I will encourage as many folks as I can to shop somewhere that actually offers some sort of customer service.

Seriously great family business that has been around for over 20 years! They have always provided me with great customer service with ALL of my vacuums: super friendly staff, very knowledgeable, and very attentive! I have gotten my Oreck XL (that is at least 10 years old) serviced/​cleaned/​repaired (handle broke from overuse, lol). It comes back good as new! Lou (owner) and Charles (nephew) are fantastic!

Great people great products and great service. Charles was exceptionally helpful in helping us select the vacuum cleaner perfect for our needs. We bought a simplicity vacuum and we couldn’t be happier.

These guys were helpful and informative and best of all, honest. They gave me options for new vacuums at a great price but also told me my old vacuum was still in great condition and only needed a good cleaning and maintenance job. They were quick and polite too.

Fast and friendly service. Reasonable prices. I was very satisfied with their service. I expected to leave my vacuum and wait for parts to be ordered and have to wait at least a week before getting my vacuum back. The repairs only took a couple of hours! And the cost of repairs was lower than I was expecting. I would definitely recommend them to anyone needing their vacuum repaired. They also sell new and used vacuums and accessories.

Right from the getgo I was told I needed to replace an expensive part and a service cleaning which would be half off and told the total would be xx amt. I felt like he was trying to fast talk all this stuff; and I said no to the cleaning when writing up my ticket. It just didn’t feel right. I couldn’t put my finger on it, but even without the service cleaning the total stayed the same…
I’m pretty sure of what my issue was as my husband tried working on it, and I should have asked to see the old parts bc I’m pretty sure one of them was merely shortened and cleaned up and charged as a «display» part.
If you want to charge me a fee for reusing a part, have the decency to not be dishonest; I’ll gladly pay for work to fix it; but don’t upsell me and think I’m not going to notice.
As for the expensive part– no idea if I really needed it bc the suction on the wand was great; but he didn’t test it and was quick to say I needed a new «clutch». I’m tempted to take the vacuum apart to see if the part looks new…
So, buyer be aware.

Bought several vacuums and each time terrible customer service. Our simplicity vacuum needed a $ 4.00 part and call to see if it was in stock and was informed you had to buy entire hose and was told sorry we don’t order parts you have to buy the hose or you may go online and order. Needless to say I will not go back here nor will I ever recommend to anyone to ever support this place

As good as it gets! I’ve never taken a vacuum to a repair shop but once my new Kenmore canister vacuums’ cord and pedal needed repair, I jumped on Unilocal to find a shop. My retractable cord was pulled beyond its limit and the stand/​pedal had broken. Anyways, I called Lou in the morning and told him my problem. He quoted me for the repair and told me it that shouldn’t take more than a couple hours to fix. Later that afternoon I pick up the vacuum and everything looks great! He even changed the bag for me! And, he offered a word of advice to us vacuum novices: don’t use the carpet scented powders — it’ll shorten the life of the machine.
The price was fair (less than $ 40 parts & labor) but only because it just needed to be reset. Not sure what this ONE STAR review is talking about. Lou is just very straight forward. My guess is the ONE STAR’ER got him angry and of course he reacted. And I’m sure she played the «I’m the customer so I’m right» story.
In Summary: when debating whether to replace or repair your Kenmore (or many other name brands) vacuum, go to NOVA Manassas Vacuum first before hittin’ up Sears or Wal-​Mart. These folks will give you free advice with no pressure to make a sale… unlike the other places. You might also walk out with a deal ;)

What’s up with Lizzy T from Fairfax? Even by her excited tone in the review you could tell she is sort of high maintenance. Plus she’s from Fairfax, people here in the country (Haymarket) are a little more tolerant and reasonable.
I love Lou and this place. I have «exchanged» 3 vacuums over the past 3 years and he has been nothing short of terrifically accommodating, respectful, educational, and fair in his pricing. Most recently, today I exchanged a lower cost US model vacuum I purchased from him back in August (due to a new carpet installation) for a German made Sebo, and because the price was a little more than I expected to pay, he apologized to me and threw in a couple of extra service calls and bags.
I am a customer service professional having been trained by the best in the business (Nordstrom) and can only say good things about this location, this dealer, and in particular, Lou (and also the other employee– sorry I don’t remember your name).
If you are a reasonable person who wants good service that is rare these days, Lou and the Manassas VA location will fit the bill.

Needed a new steam cleaner for our four pet household, but we didn’t have a lot of money. The owner offered several options, including one lightly-​used machine for an excellent price.
We decided on the lightly-​used machine; the owner cleaned it up (you can’t tell the difference from the floor model), demonstrated how to use it, answered questions, and gave us a manual with the machine, PLUS the full two-​year warranty on parts and service.
He also stayed open late, because we couldn’t get there before his normal closing time.
Many kudos for options, customer service, advice, and helpfulness. We are happy customers!

Could not disagree with Lizzy more. The owner was exceptionally nice over the phone. He verified he had a part on hand and when I said I’d be by next day. He said he would be closing a little early and could leave the part at an adjacent business. I decided to go that day and when I got there he was very nice and already had part set aside. He was helping multiple customers and was even giving them advise on how to save money. Will definitely use again when needed.

I am flabbergasted and astonished that this place has six 5 star ratings. Stronghold O, Randy A, I could NOT agree with you more about this crazy mad man working here. He is a MONSTER.
My family and I took our steamvac over to his shop a few days ago to have it fixed. The owners name is Lou. He properly looked over our steamvac and diagnosed the problem and gave a quote of how much it would be. And then we asked him, how long will it take to have it fixed? He replied «I will try to get it finished by tomorrow, if not then monday at the latest. Didn’t sound bad at all.
But we were sort of needing our steam vac asap and asked him IF BY ANY CHANCE HE COULD FIX IT AND HAVE IT READY BY THE NEXT DAY. Lou replies «Ok, sure guys. It will be ready by 2pm tomorrow. And I asked «oh really? Are you sure?» Lou replies «yes, come back here by 2pm tomorrow.»
NEXT DAY: We go back to the vacuum shop around 2pm. Lou tells us that its not ready yet and not even close to getting it fixed. And im asking lou why couldn’t you call us and tell us its not ready?
And then lou says to call back around 7:30pm and that it should be ready by then. So, im like ok. I will do that. Its 7:30pm and I call lou’s number and leave him a message because he’s not answering.
He then calls back around 8:55pm and SHOUTS on the phone for us to come to his shop in 25 min to pickup our steamvac. He also says he couldn’t finish on time because he had to pickup his son and then after that, without even letting me speak, rudely hangs up on me.
Right after that distasteful phone call from Lou, my father headed to his shop right away to pickup the steamvac. When he got there, my father knocked on the door and saw Lou bringing up the steamvac and came outside and SLAMMED our steamvac on the hard ground and says «Pay the Fucking money and get the hell out.»
My father is in a state of shock as to why Lou is behaving like this BUT kindly hands Lou his credit card, signs and leaves. My father comes home and explained to me what happened and I could NOT sit still and not go talk to Lou.
I drove over to his shop and I am 27 weeks pregnant as well… i meet him inside and asked him why that kind of dispicable service was given to us. Lou then SCREAMS and says that we ruined his entire day because of the steamvac and then he tells me that he told us it wouldn’t be ready until monday. And I tell him «But Lou, you told us to come back by 2pm today.» And I asked him the day before repeatedly if he’s sure it can be ready by then, which he assured us over and over again.
And then he goes off by STILL SHOUTING AT THE TOP OF HIS LUNGS that he didn’t get to see his daughter go off to college because he was busy working on our steamvac.
I told Lou that had he called and just say it wasn’t ready, we would’ve understood. But Lou kept asking us to come back around this and that time so all we did was do what was told.
Lou is SCREAMING and CURSING his tongue off at me KNOWING that I am pregnant, and says that we are evil animals and all we did was cause him problems all day. I in the other hand am trying not to raise my voice, but Lou is pointing his finger at me and saying «you guys have fucking wasted my time all day today.»
WOW. I could not believe what I was hearing. He just kept saying the F word over and over and then threatens me to get out or he’ll call the police and say that i caused destruction of his property and starts walking over to his phone.
And im like «WHAT THE HELL JUST HAPPENED AND WHAT THE HELL IS THIS GUYS PROBLEM??»
I didnt dare waste another sec with this evil owner and just stormed out SHOCKED as to what just happened.
We will NEVER set foot in this shop again. Lou needs MAJOR mental help, he is a crazy crazy mad man and I feel sorry for his family. Lou, if your reading this, PLEASE GO GET HELP.

I had an amazing experience right from the first phone call. Lou, the owner and repairman answered and diagnosed the problem with my vacuum over the phone. He was sure he could fix my 9 year old Dyson Animal and that it would run again like new. I told him I’d come for an estimate later in the day and he made sure I knew they were in the shopping center where Toys R Us is. I brought the vacuum in around 5:30, they close at 7 and he gave me a pre-​estimate on the spot. He also said he could have it ready the next day or the day after for sure and offered me a loaner when I told him my housekeeper would be at my house the next day. The very next day at 2pm he called and said it was ready and a little cheaper than the pre-​estimate. I came down to pick it up and he had cleaned it up to look like new. Took all the scuff marks off and cleaned the roller brush and hepa filter, as well as rebuilt the clutch, replaced the power switch and did a total tune up. He told me he would warranty his work for a year and to call him if there were any problems at all. I brought it home and my housekeeper said it ran like new. Lou is a great guy, wonderful business man and someone I trust and recommend too any and all vacuum owners. My only regret is that I only have one vacuum for him to service. Thanks Lou!!!
Kim G.

Prompt and knowledgable service on my Dyson Vacuum. Repair of broken belt was done in the same day, and reasonable cost. The owner and mechanic knew exactly what was wrong with my Dyson (and even what model I had) over the phone. Highly recommend!

This place is FABULOUS! They repaired my Kirby vacuum cleaner and it works better than it did when I first got it. I was so pleased by it that I took back a carpet shampooer and the same thing happened. The staff is quick, friendly, and professional. The price of repair is reasonable. And it’s awesome to support local business. Win win win. I’m so glad to have this place in our community.

They repaired two parts of my Dyson DC18 and it’s working great. The whole process was quick and the gentleman I dealt with was polite and very professional.

The gentleman who owns this store did a great job repairing my Riccar vacuum. He replaced the cord, serviced the vacuum, fixed a broken cord wrap hook, replaced the roller brush, and even fixed the switch for carpet vs wood floor that we did not even mention was not working properly. He did it all in less than 48 hours. He was so kind to say we could even pick it up after the store closed, if we were running late after work. Really honest guy, who does great work. I would highly recommend.