Hertz Rent A Car

We had a really great and easy experience. The price was very good, and I even got a free day using a coupon code on RetailMeNot. The car was very nice, very clean and a new model as well. The staff was super friendly and professional. They even gave us a courtesy-​call to see if we were going to be late, which was really nice!
Not sure why other people are giving this place bad reviews. In our experience, this was the best car rental place I’ve been to.

Had a completely terrible experience with this location. But more specifically with the branch manager, Drake Whalen. When I got my rental from there after my accident, I was told that if I wanted to opt in to an optional service, that I needed to come back into the office if I chose to. Since this was an insurance claim, I was not expected to pay anything except the security deposit. 3 weeks later, since my car still wasn’t fixed, I still had the rental and I see that my card is trying to be charged for nearly $ 500 for this optional service. I called the location, as instructed by the customer service number online, and explained the situation to the branch manager. He proceeds to tell me that that was not what he said and there was nothing that he could do. I did eventually get that charge reversed but a month later, after my car was fixed and the rental was returned my account was charged again for almost $ 600 dollars! This time instead of calling them, I went and talked to him face to face and said the exact same thing. Only this time, he refused do anything more because I didn’t have my original receipt with me. This person alone is the sole reason why I will never rent from this location again. If you choose to, be wary and if possible, don’t leave a card attached to the rental

If it wasn’t for the fact that I got charged a extra 300.00 for tolls that i don’t drive through. Because I live in manassas, va and work in Arlington, va I would have rated them a 5 star.

If it was possible I would give them less then 1 star. I rented a car in Staunton and returned it to this location the following day, Saturday before they closed. On Monday while checking my bank statements I noticed I had $ 528 pending from Hertz. The rental was $ 128 plus a $ 200 security deposit. This was around 5:30 when I discovered the pending charges. I called the location in Staunton and they said Manassas still has not checked the car in and I am still being billed because it had not been returned according to there system. I then call Manassas and spoke to them. I explained to him what was going on and he replied «oh the car that was wrecked» I told him no it was not wreck. He then said I am helping a customer and I’ll call you right back. He never returned my call the store closed and when I called back I got a answering machine. I then call the 800 number for Hertz and they were able to be help. They explained that Manassas Hertz never checked the car in and it have even been rented since I returned it. I will never use Hertz again especially the Manassas location!!!

I’m two days into a long term rental after a car accident and so far I’m not all that pleased. The car was delivered dirty and the windows were atrocious. Returned and made mention so the girl went outside to clean the inside windows. They were now worse than when I first told them about it. With any bright sun or headlight glare you pretty much cannot see ahead or frankly out the rear window. Personally I consider this nothing short of unsafe. The people at the Manassas location are kind and courteous but I’m not renting them. I’m renting the vehicle. Is it too much to ask that it be delivered in a clean and safe condition even though it is winter? … Will write update upon termination of rental. Hopefully this situation can be resolved.

Memorial Day sunday, I was stranded with a broken down car (my own) in Warrenton, VA and Hertz came to the rescue. Hertz was the only rental car company open on a Sunday. Liz went out of her way to make sure that we would have a car waiting for us. When it took a taxi company over 90minutes to come pick us up to take us to the Manassas Hertz location, Liz stayed past closing time to make sure we got a car. This was by far the best rental car experience I had. Hertz went above and beyond.

To make matters worse… The car would not start on the day I was scheduled to take it back. After several tries, it finally started.
Hertz it typically great car rental place. I can only assume that this regional airport is where they send all the old cars to die before being sold.

Picked up a Hertz Rental Car from this location. This is the closest Hertz location to the Gainesville-​Haymarket, VA area. It’s located at Manassas Regional Airport.
Because this is a small regional airport, it’s not as busy and therefore not as well manned as a Hertz location at larger airports — such as Dulles International Airport.
I had to wait about 20 minutes for the counter person to come back, they were out dealing with another vehicle. The lobby is cool and comfortable, air conditioned with seating and a television to watch while you are waiting.
Drop off was much easier — just left the keys in the drop box.

Great location with EZ access from Route 28 & Route 234.
They will pick you up, take you to get your car & do the same for a return with no fee, you just don’t want to be in a hurry.
Manassas Regional is a very busy airport. There is also substantial representation from some large DOD Contractors as well a US Customs presence. As a result there are always a fair amount of cars available on the lot; usually in the range of 20 or so.
They are open from 730a to 6pm Monday to Friday.