Ear Nose & Throat Specialists of Northern Va PC

My experience with the office so far is completely different from the other review. The staff there were great; when I called the receptionist worked with me to find a day and time that worked for me and for a doctor that fit what I needed. When I was there the staff was pleasant and there were no problems at all.
But the main reason I am writing a review is because of my experience with the doctor. I saw Dr. Richard Gardner and he is literally the best doctor I have ever encountered (and I see a lot of doctors.) He was completely focused on putting me at ease, on communication with me, on ensuring that we each understood one another, and in explaining everything to me in a way that I could easily comprehend without being condescending or things other doctors sometimes do. As a doctor he CARED and treated me like a real person, not part of a cattle call, and he LISTENED to everything I had to say also. He was genuine and kind and obviously a master at his specialty so I have no qualms about the fact that I am going to be having surgery now and he will be my surgeon as well as my doctor. That is a huge deal to me.
Like I said, I am forced to see a lot of doctors and deal with all kinds of crap, so when I find a stellar doctor like this, I want to shout it from the rooftops. Highly recommended. I would give him ten stars if I could.

I went to Dr. Oppenheim and he was stellar.
However, the time I visited and the call I chronicle below shows that the staff at this office blows! They’re curt, annoyed by something or everything, overwhelmed and incompetent. When I called and asked the receptionist if Dr. Oppenheim performs a certain type of surgery for a tonsillectomy, her reply was an abrupt, «Hold on.» When someone else came on the line (a long 2 minutes later) I was «greeted» by, «My name is Leslie. I’m the nurse and I’d have to ask the doctor if he performs that type of procedure.» I said, «Ok. Can you ask him.» She literally slammed the phone down on the counter while saying, «HOLD!» When she came back (maybe 30 seconds), she said, «The doctor isn’t available and I’ll call you back once I check.» I told her that her and the rest of the staff there are rude and clearly hate their jobs and you all should learn that my me coming to that office, it creates job security for them. Her reply was, «What do you want me to do, Sir. I checked like you asked.» My reply — «Go to hell.»
The last thing I will do is pay someone to do something they suck at, knowing full well they suck at it and knowing full well I’ll get shitty service and feel shitty after using their services.
Sorry Dr. Oppenheim — You’re good, but your staff need training! You lost my business.