Residences at Malden Station

My boyfriend and I have lived here for a few months now and have been very happy. Location is on point — only a few steps from the T, restaurants are near by and Pleasant street has a lot of opportunity for new restaurants and businesses in the future. Appliances in the unit are updated and the building amenities are wonderful to take advantage of. Building manager, Luke, is helpful when it comes to any questions or concerns. We can’t wait until they put furniture and some activities on the roof deck!

My wife and I moved in last summer to R@MS. The process was super easy and Luke was very friendly and helpful. The apartments are clean, safe and the location is hard to beat. We love it here.

This is really a great place to live. The manager is very kind and helpful. The apartment is new and fully equipped. The rent is reasonable.

My husband and I moved here in end of February. It’s been little over 4 months and so far we love the place! Property manager, Luke is very friendly and helpful! The maintenance guy is also very friendly. Staff here are very nice. The building is kept very clean and organized.
Only reason why i left one star out is because of the noise from the neighbors. It is a new building so everything is in new condition, and i’m sure walls are pretty thick… However, you can sometimes hear the next door neighbors or upstairs walking above you. BUT, right when I mentioned that to Luke, he took care of that really well!
Overall, we love it here and we will probably want to renew the lease for another year. Crossing our fingers that the rent doesn’t go up too much. :)
I highly recommend this place and I recommended to few of our friends as well!

We moved into our unit at R@MS in November of 2014. Being a newly built complex, there were bound to be issues with time estimates and other setbacks. Apparently some of the units were still undergoing inspection and final touches; ours was one of them.
It was definitely a rocky start, an outlet had some issues and kept tripping the breaker, but once we submitted a work order, it was fixed within a day. Some of the molding was not complete in the kitchen, but that did not affect any structural or safety issues. They took care of it as we were moving our furniture in. Tuan, the maintenance supervisor, is a chill guy who at the time was already fully knowledgeable about the units and answered our questions in addition to explaining how some of the more high tech appliances worked. (The bathroom vent is extremely quiet and people might be confused about it not working.)
Once the dust settled (quite literally), things started looking really good. The property manager Luke definitely puts in a lot of work to make this a safe and enjoyable place to live. We’ve had several social events for the complex in the club room, where we can reserve and host private events as well.
This is an amazing smoke-​free complex and they make it a point to enforce it. As someone who suffered from asthma and is extremely sensitive to second-​hand smoke, this is a true blessing. There are so many places out there who don’t really take their own rules seriously and focus on profits (it’s expensive to have tenants move in and out). These guys here… definitely take great pride in how they take care of their residents.

This place has one of the finest apartments in Malden area. My moving experience was seamless and it has excellent connectivity to subway. Staff is very responsive and does a very good job in maintaining this property so well.

Very nice property management team. It’s a brand new building with fancy equipment. The location is awesome.

A wonderful place to stay in. The apartments are fabulous, so are the facilities in the community. Convenient location and fairly priced apartments.

I had to admit that move-​in process is very dramatic as my move-​in date got pushed back a few times. After that, living at Residents @Malden station became more enjoyable. The building is new and beautiful with onsite gym, club room and maintenance. The T stop is just minutes away. Very convenient to go to downtown Boston. The property manager Luke is very nice, flexible and patient. He would reply my message very quick even during the weekend. Since the construction period is over, i would recommend this place if you are looking for a quality living place.

Nice apartment! Great management! The club room and fitness center are amazing! You will love this place if you move in.

5 stars because this is an perfect apartment for me. Due to the inevitable policy barriers, we delayed move into this apartment; my roommates (couples) and I have to live in Hotel for several days, Apartment managers covered all the fees for our hotel (two rooms). Public storage and they provide free rent for two months.
When I moved in, I found everything here was outstanding than other apts in Malden. 24 hours gym, free club room. The attitude of managers were kindly. Especially for me, who is a foreign students here. In order to overcome the communication barriers, Luke (the manager) did many works with me. We talked and emailed a lot for solving some problems with utilities. He had a professional and positive attitude.

5 stars because this is an excellent apartment complex to live in with reasonable prices, good facilities, caring and prompt management, and a great location.
In regards to prior reviews:
It seems clear to me how necessary it is that I leave a review as none of the current reviews actually speak to the conditions of *living* in the apartment complex. I, too, went through the frustrating move-​in process that occurred between August and late September 2014. When I moved to Boston in August, the apartment was not fully built and for about a month various delays (permits, inspections, etc.) prohibited residents from moving in. I’ll admit– it was frustrating. However, the management fairly compensated all residents whose move in was delayed: they paid for a storage locker, paid for hotel costs (for the entire month of the delay), gave free rent for October and the last week in September, helped compensate me for the costs of having someone watch my dog by comping my pet rent, and even once we moved in and the parking lot was still being constructed, they paid for our car to be held in a covered garage nearby. The management at R@MS did everything in their power to show future residents how sorry they were for the inconvenience and that their business was valued. Anyone reading this review and considering moving in at this point in time will never have to experience this– the apartment is now built, fully functional, and taking new residents. This drama was a one time thing and I honestly believe nothing like this will ever happen again.
About R@MS:
I’ve really enjoyed living at the Residences at Malden Station for the past 6 – 7 months. I would recommend it to anyone in the area and here’s why:
–Location: The location is GREAT (it’s a stone’s throw from the Malden Station T stop on the Orange line) and it’s a very quick walk to downtown Malden. I can walk to the grocery store, the library, the local schools, the YMCA, churches, local restaurants and bars (which are delicious, by the way– check out Habisha, Ferry Street, Mystic Station, All Seasons, Cornucopia). The apartment complex is right across the street from Dunkin Donuts and the train station (commuter rail, local bus, and orange line T). On the orange line it’s a 15 – 20 minute ride and you’re in Boston. The neighborhood is up and coming and I’ve never felt unsafe walking around. Living in Malden is the perfect balance of suburb and city. I have access to downtown, plenty of shops/​restaurants, but the neighborhood isn’t all bustle– it feels like home.
–Amenities: Apartment complex is pet-​friendly. Washer/​Dryer in unit. The apartment covers the cost of heat. Brand new appliances– microwave, fridge, oven– and beautiful granite counter tops. Gym in the building– it’s not huge, but there are free weights, five cardio machines, a cable machine, and a few other machines. There’s a social/​recreation room with a fireplace, couches, kitchen, and large tables that can be reserved. My only criticism is that this room is not kept open all the time and that it is closed two days before and two days after it is rented out, I believe. For this reason I’ve found it to be somewhat inaccessible unless reserved, but the option is available. Parking is available right behind the complex for a small fee, but the convenience is absolutely worth it. The building is very secure– there are entry codes for access at all entrances and surveillance cameras.
–Management: Luke, the property manager, is a really nice guy. He has gone out of his way to make everyone feel at home and remind residents how grateful he is that they live at R@MS. He’s far from removed from the complex– I see him around nearly every day and when I do he greets me (by name) and offers a smile and a wave. Any time that I have had a complaint (e.g. at one point there was a noisy sign outside my window) he’s been quick to respond and address the issue immediately. Similarly, Tuan, the maintenance manager, is quick to fix anything that is wrong and has worked overtime this winter clearly the parking lot and sidewalks.
–Cost: Rental rates are what you would expect for a nice apartment near the Boston area. I hope the prices do not change as right now they are exactly in my price range! Parking is $ 50 for an uncovered spot (which is a steal compared to the cost of parking elsewhere). There are pet fees each month, as well.
–Misc: The apartment building is quiet. It smells nice and there are no bugs (a big deal for me). It’s always clean and the other residents are pleasant.
OVERALL: Very satisfied with R@MS since moving in and I would encourage anyone who is looking for an apartment in the Boston/​Malden area to give R@MS a shot. I’ve been very happy living here and I’m sure you would be as well!

I really want to give a minus point if it’s possible. The only trick their managers could do is ignore former renter’s reasonable request, so I have nothing to hide anymore. One more thing I need to remind you guys is that the 5 stars reviews are published by the pressure of managers by 50 bucks so be careful.
Actually my move-​in date should be August 15^th last year and the real move-​in date is September 23^rd. That was a miserable time, we take our luggages from place to place searching for short rents because of the 5 times of delay. That really sucks.
After I moved in, things are getting a little bit better. The apartments are new and the facilities are okay. But we didn’t get our compensation after several hard meetings with the manager which should be all set already but ignored by the managers. The price is going higher and higher and it’s totally not worthy to live there. There are tons of apartments which are better than this. This apartment just trick new coming international students and trust me, I’ve lived there.
What’s more, good services cannot be the reason to ignore people after they moved out. They didn’t return my security deposit after I moved out, even don’t return my emails so be careful of the irresponsible managers.
After been here for this long, choosing Residence@MaldenCenter is the worst decision I’ve made because I not only met awful managers but also suffered from serious arrogant and naïve&disgusting roommates. I’ll never made that mistake ever again. If I can’t get my security deposit back, I think it’s my obligation to let everyone around here to know, be careful about this apartment. Some things are not what they seem to be.

Please read and be careful if you’re considering moving to R@MS.
We are victims of a bad, and potentially illegal, real estate business practice. My boyfriend and I were planning on moving from Pittsburgh, PA to Malden, MA due to my boyfriend’s job promotion last Aug-​Sept. The management at Residences @ Malden Station, R@MS, rented out unit 519 to us and agreed on a move-​in date for 9÷10÷14. On 9÷8÷14, R@MS informed us that the move-​in date of 9÷10÷14 had to be postponed to 9÷19÷14. They said the unit wasn’t ready for move-​in because they couldn’t obtain the occupancy permit. Apologetically, R@MS agreed to cover up to $ 250 per night for the hotel expenses, all of the public storage costs, movers expense and free rent for Sept and Oct.
Unfortunately, they later informed us on 9÷18÷14 that our new move-​in date of 9÷19÷14 had be postponed to 9÷23÷14 because they weren’t able to obtain the occupancy permit, again. For this second move-​in postponement, management emailed us apologizing for the inconvenience and also agreed to, in an unclear message, provide free rent for Nov and Dec in addition to Sept and Oct. Here’s the email:
«Dear Residents,
We were told this morning we received our Certificate of Occupancy, so I sent you all the move in schedule email. However I later found out, we did not receive our certificate of occupancy and we will not receive it until Monday, September 22^nd now. Move-​ins will now be Tuesday September 23^rd. We are sincerely sorry for this huge inconvenience. We are willing to cover your hotel again or give the rent credit in November and through December if necessary. We will continue to give you a month of free rent for both September and October. We understand if you would like to cancel as always.
Again, we apologize for this huge inconvenience… again. We wish we could do something.
Luke and Angelica»
Their new accommodation of covering the hotel or rent credit in Nov-​Dec didnt seem right to us. To make sure there wasn’t a typo in this email, we texted for clarification to one of the R@MS managers, Luke:
Me: «Sorry to text you so late Luke, but we will start making reservations for an extended stay tonight if we read the email correctly. Is the apt complex going to cover the extend hotel stay and nov&dec rent? Or will the apt complex cover either extended hotel stay or free nov&dec rent? Thanks for your time.»
Luke: «We’ll cover all of it. So sorry. This sucks. :-(«
Contrary to what Luke had told us via text, Luke later informed us that won’t give us free rent for Nov and Dec, won’t cover the movers expense, and failed to cover for our additional hotel food and laundry expenses.
The total amount of money we had to pay out of pocket due to R@MS’s move-​in postponement is about $ 1200($ 500 movers, $ 350 hotel food&laundry, $ 200 – 300 additional dining expenses). Had R@MS obtained their occupancy permit for our initially agreed move-​in date of 9÷10÷14, we wouldn’t have gone through the ordeal of staying at hotels, using a public storage, dining every day, pay for laundry, hire movers, and having to pay $ 1200 out of pocket that R@MS is choosing to not cover.
What a fucking horrible experience. They have a manager that doesn’t read his emails/​texts correctly and consistently gives us misinformation. Look elsewhere for better management and non-​sketchy business practices. We would hate to have anyone else go through the same shitty, the ABSOLUTE SHITTIEST, experience we’ve had with these clowns.

Abandon all hope all ye who enter here!
Should I start with the fact we could never get anyone on the phone? No. How about that our move-​in was postponed and we weren’t properly informed about it? No. How about that management was completely wishy-​washy on what monies were due and what would be paid for by the apartment… to the point where we ended up paying for things that the apartment said they’d reimburse… And. Then. They. Didn’t.
Needless to say, I’d warn everyone, with highest gravitas, to seriously reconsider renting from this apartment. You can get bigger apartments, for cheaper rents, in better locations elsewhere.
I love Boston and so glad I moved here, but the complete clusterf*** they put us through nearly destroyed our moving plans and my new promotion.
Beware.