Arby’s

Food is fine. Be careful in the drive through. Every time I go through there I curb my tires on the curb by the window. It is not marked very well. I forget about it almost every time then, bam! I have ruined the white letters on my tires and scratched my rims because of this drive through.

10÷2÷2015
You would think that my wife and I would eat at this location more often as our family lives in Mahomet. That and the amount of Arby’s coupons that arrive in our mail box every month, it is affordable to eat there as a family. But, our experiences with this Arby’s have varied from five stars to zero stars (if that was available.)
My wife and I went in Friday night before 7 p.m. and noticed that the sitting area was clean but the men’s room was another story. Even if the men’s bathroom was clean, I still probably won’t use it if possible. It needs to be updated seriously and the lock on the stall door is missing so they did a poor job putting a slide bolt on the door. The young man who took our order did a really good job, especially since we used coupons. Decent response time on getting our food, but we got an order of mozzarella sticks instead of the jalapeño poppers we ordered. That and we ordered 2 chocolate turnovers as late night snack but got one chocolate turnover and a cherry turnover with chocolate icing.
The biggest disappointment we had was that the lobby did not have any iced tea. This seems to happen often after dinner rush. my wife had to go to the counter to get iced tea from the drive thru. The employee did not listen to my wife say that there was no iced tea left in the lobby and insisted that there was tea in the container. My wife had to stop the manager on duty and tell her that there was no tea in the lobby and she needed iced tea. The manager seemed put off that she had to actually stop helping drive thru and get my wife iced tea that we paid for. Sadly, this was the third time that this has happened in the last handful of times that we have been there. Overall, this experience was one of the worst we ever had and the only high light of this experience was the young man who took our order.

I hadn’t been back to this Arby’s for a long time because of the slow service, but I had a craving for a Market Fresh sandwich. I was very pleasantly surprised by the efficient and quick service! Much improved!

The customer service is so good, all other fast food places should go here for training.