Brakes Plus – Loveland

Called at store opening hour to ask if I could get an estimate. Was told, «Sure, as long as you can drop it off with us.» Dropped off my car at 9:45 AM. Waited for hours to hear back and took it upon myself to finally call at 4 to see where they were at. «We’re just now pulling it in the garage.» Wait some more. Mind you, the store closes at 6. Finally I call them around 5:45 to let them know I’m picking up my car. «We were just putting an estimate together. You want me to put the car back together?» Really?! You mean to tell me from «4» to 5:45 and you still haven’t put together an estimate?
Have to wait in the front while the tech puts the lugs back on and lifts the car down. Then, while parking it he somehow hits the emergency lights. Starts to walk away to bring the keys back in and realizes the lights are on. Goes back to turn them off and is in my car for a while. Must be tough finding that switch to turn them off. And this is the guy working my estimate?! Wow. All the while additional people fill the lobby to pickup their cars that are, «just now finishing up.» Time management anyone?
I would have rather just had the manager tell me earlier in the day, «we’re swamped and won’t be able to get your estimate, maybe another day» Instead of having me wait by the phone all day for absolutely nothing accomplished. I’ll go elsewhere, thanks.

The personnel at this store from the front counter to the mechanics in the back are top notch. I have used Brake Plus at this location 5 time, each and every time they did a GREAT job in repairing my vehicle (s). I completely and fully trust them.

If I could give zero stars, I would. First, they have a sign on their window that states $ 58 to fix alignment. My husband called and spoke with a man who told him it would be «$ 50.» Husband took my car in for me and gave them a coupon for $ 5 off the alignment. Simple math, that comes to $ 45. I got to pick my car up, husband is not with me and they tell me it’s going to be «$ 60.» Even if he wasn’t going to honor what he told my husband on the phone, the damn sign on their window says $ 58. I mention all of this, as well as the coupon my husband had given him, he flips threw his little papers on his clip board and low and behold, the coupon appears, he scratched out the $ 60 he wrote in for the bill and changed it to $ 50. CROOKS. Second, which is by far, the most important, and even more evident that this place is run by CROOKS, my husband and I recently upgraded our credit cards. I absentmindedly placed my old card, which has the exact same card number, in the little compartment on the dash of my car. It was sitting there when they serviced my car. So tell me why I now have an unauthorized charge on my credit card for almost $ 336 to Trukwurx, which was charged the same day I had my car serviced? Because those losers stole my card info. They were kind enough to leave my actual card in my car, as to not alert me any sooner. Thanks, JERKS. It’s 2 days before Christmas and we have now had to cancel our only major credit card and wait for new ones to arrive. Obviously, we will never go there again. You shouldn’t either. It’s losers like the person who chose to steal MY credit card info that deserve to rot away in jail.

They charged my wife $ 560 for a $ 150 part. A little shocking. Buyer beware, get a second opinion. I had a lapse of judgment, I let my wife go in here. I can even understand them marking up parts but this is over the top. I’ll be telling everyone I know.