Shogun Japanese Steak House

Chef was great. Staff was rude. To get to our table we passed the kitchen and dirty cleaning buckets sitting in the hall in plain sight of patrons. The place is dirty, I have no idea how they pass health inspections.

If you have any question as to how dirty this place is, look at their back door. There’s food and rats and greasy water they just dump out the door into the storm drain. Pretty sure the storm drain isn’t for grease and chemicals! This place should be condemned. See the pics I uploaded.

We just had a terrible experience there we had two different parties of 8 both of the servers left us waiting for drinks for 15 minutes at a time I had to get up from the table and track our server down if she didn’t crack a smile once the entire night it was really just a terrible terrible experience. She’s lucky that the 15% gratuity was included because she sure wouldn’t have gotten 15% for the amount of work that she did for us. The food was good and the chef was great everything else however was not. I spoke to the manager John and he said sorry we were busy. Not an excuse. That tells me you’re under staffed.

We haven’t been in years so we thought we would try it again. We were sat in the dark in the far back room. Our waitress was the worst, slow to get our order, slow to no drink refills, got the orders wrong for the cook, took forever just getting our bills after. The cook and the food were good but not really worth the price. I would say the owners have given up trying to keep the place up and refuse to hire the correct number and quality of servers. A shame really.

Awesome lunch prices and food is great. Will be back.

I was very satiated. I did not want to eat. My family was craving Japanese. I found this place on my phone.
The Salad was mediocre. I had water so I brought in some hyper caffeinatted tea bags so I could up my hate for the world.
I’m started this review and I’m finishing it in a redactive manner.
I started this review in a very bad, tired mood. Ad I recall we had a very good meal there. So I’m upping my review from 2 stars to 3.

Air conditioning has been out for days. Hot! Food is good when AC works. New owners are not interested in fixing the problem. Oh well. Tip your server, they didn’t cause the problem.

Shogun is a pretty good option when you’re craving Americanized Japanese food or the hibachi experience.
Honestly, all the Japanese hibachi steakhouses I’ve been to are pretty cookie cutter. I’ve been to a few in Louisville, and they’ve all been similar to me. The same atmosphere: you’re seated around a hibachi table, usually with strangers, to watch the chef prepare your meal. The same menu choices: some meat served with rice and vegetables, starting off with soup, salad, and shrimp appetizer. The chefs all have the same cooking flow, even the same jokes (you know what I’m talking about — the onions stacked into a choo choo train, tossing bits of rice into your mouth, etc). The same pricing: dinner is overpriced as hell for the quality of food received, but the lunch prices are a pretty good deal.
For every hibachi grill I’ve been to, the service is on the slow side and the food is average. The lettuce with ginger dressing is usually a winner (i.e. ginger dressing). The mushroom soup is nice and salty. Your dry shreds of meat are served with some vegetables and fried rice, which is hard to screw up. The flavor of the meal comes from whatever sauce you chose to smother your plate in.
Shogun is no different. It’s your typical Japanese steakhouse as described above. However, it is probably my favorite in Louisville for the following reasons:
1. Their mustard sauce. Every hibachi grill gives you two sauces with your meal: one is a mustard base and one is a ginger base. Each steakhouse’s sauce tastes a little different. Shogun’s is my favorite. It is more tangy and mustardy than others. I get extra and pour it all over my meal.
2. Their vegetables. I love that Shogun gives you zucchini, broccoli, mushrooms, and onions with your meal. This is much more variety than others provide.
These two reasons make Shogun stand out enough to be my favorite Japanese steakhouse, but not enough to elevate it to above «A-​OK.» Because of the cookie cutter approach to hibachi dining, you have to really stand out for me to give you higher than three stars. Shogun is right on par with your typical Japanese steakhouse.

Its been a few years since we’ve been here, will certainly be our last. They are severely understaffed as we counted our server managing at least 10 tables on his own. We had plenty of time to count in-​between waiting for everything.
The unfortunate thing is that our server would likely get poor tips because of this but he, to us, was doing his best to keep up and make good of the poor situation management had him in.
Sushi was sub-​par and calamari tasted like fried rubber.

Had reservations and they seated us late. Drinks are expensive. Food was reasonable. Service really needs to be better.

The chef was great, best I ever had. I would give him a 30% tip and the waitress should have paid me. The manager was hard to work with. The food was average. They took 25 minutes to get our bill. They did not put our order in until halfway through dinner. Then, they did not take ANYTHING off the bill… Which was 185 dollars by the way. Do not go there. Go to Sake Blue in Fern Creek!
(I put one star because that was the minimum required)

For a guy who doesn’t venture much into Sushi cuisine, I was pleased. The Food was good. The room was cold as ice.

My husband and I love shogun and have been eating here on a regular basis for years! We have never had a bad experience with the food. We have always had decent service, never had to wait long the food is always great and they allow us to make changes to the sushi to get just what we want and it’s delicious. The chefs and waiters have always catered to our son who is 3 when we bring him playing with him, giving him some food on his plate (no charge) and making it a great experience for all of us.

We got a babysitter to go out on date night. After arriving here for dinner on a Thursday night, nobody came to get our order for 20 minutes so we left.

The hibachi guy was good; otherwise, the service was disappointing. We had to ask for water, drink refills, and kid chopsticks 3 and 4 times.

Went to lunch, by far the worst Japanese restaurant in town. I have ordered every steak on lunch menu as have noticed every steak looks the same and taste the same. This restaurant is dirty and staff treat customers Poorly. I suggest you look for a different japanese restaurant.

Friendly with a wide range of grill and sushi options. Chefs put on a good show at the grills.

I don’t enjoy giving negative reviews on restaurants, but the service today at Shogun was inexcusable.
Today, I went to lunch with 4 of my friends from work. After arriving at around 12:30 pm, we understood when someone told us that it would be 5 minutes for a hibachi table. Then, someone else came back a few minutes later and also told us that it would be 5 minutes. This should have been our first sign that this was going to be an interesting meal.
We sat down a few minutes later and were left sitting there for at least 15 minutes. No one that worked there even acknowledged our table. Right before we were going to leave, a very frazzled looking server came over to take our orders. He said that they were slammed, but did not apologize for our wait. When he got to our group, he was very surprised (and seemed annoyed) that we were all going to be on separate checks. After that, we were aggravated with the way we were treated, but felt like things may start moving. Twenty minutes later, after not seeing our server again and still not receiving ANYTHING, our group got up and left.
I am aware that the schools were out today for snow, so they were probably much busier than they had originally anticipated, but it is still poor customer service to not acknowledge paying customers and to not even apologize for their wait.
I will not be returning to Shogun after this incident and I will strongly discourage anyone from going there again.

No. Just no.
I love hibachi and sushi. Often, if we’re in a hurry we’ll order hibachi shrimp or chicken at a regular table. It’s faster and tastes the same. We stopped in to Shogun for dinner because it was convenient, and we’d been there before for lunch and couldn’t remember having a bad experience.
We should have driven a couple blocks down to Kensai instead. We asked questions of our waitress at Shogun «can I have no rice?» She didn’t know. «How many pieces is the _​_​_​_​roll?» She didn’t know. When the meal came she didn’t come back to ask how everything was, which was irritating because we wanted Mustard Sauce. She had to be flagged down, and looked lost. Maybe she was new, but tell us that. Not telling us you’re new only makes us feel like you couldn’t care less that we’re at your table.
We had a roll that fell apart upon pick up with chopsticks, which indicates the sushi chefs didn’t put it together very well in the first place. Terriyaki Shrimp was only «okay». It was overcooked.
I went two stars because the staples like the Clear Soup, yes, it’s clear soup, broth and mushrooms. Previous reviewers complaining that it was «hardly soup» obviously don’t know the difference between Clear Soup and Miso Soup. You can request either. But clear soup is pretty universal across all Japanese Steakhouses, so…
I digress, the clear soup, hibachi vegetables, and ginger dressing on the salad are pretty spot on. All in all though, the service and main dishes were unimpressive and don’t warrant more than two stars. Kensai is right down the street and better. Mikato is better, or if you really want to treat yourself, drive out to Sake Blue in Fern Creek.

Bottom line: Go down the street to Kansai, if you want a cleaner restaurant, better drinks and food.
I didn’t realize how badly this place had degraded. Unfortunately I listened to some poor advice, and was reminded by why I stopped going to this place. Sticky tables — check. Cough syrup for a martini — check. Chicken teriyaki from a bag — check. Sushi that used more fake crab than anything else — check. Overstuffed pond of Koi fish that hasn’t been cleaned in who knows how long — check.
Hopefully Shogun has signed up for Kitchen Nightmares or something.