Atlantis Properties

This fixed the problem! Yea!!!

This review is only about their pre-​approval process for us as renters. As you all know, they require you to have a combined income that is 3x the rent, but they seem to only accept literal paystubs as proof. My bf and I are full time college students so our actual «paystubs» don’t add up, but he’s got most of his income from the military and personal business and I from my business overseas, which combined is MORE than enough, but they wouldn’t allow those for reasons beyond me. They also don’t allow co-​sign or anything else, very inflexible with their rules and conduct, and didn’t seem friendly when talking to us.
Kind of a bummer since their listings always look very nicely presented, decently priced, and plentiful. But now my bf would run from them like the plague since not only would they not accept our money, they’re kind of a hassle to deal with as well.
(Btw did you notice a pattern with their Unilocal reviews? It’s funny seeing that most of the good ones seem to be from property owners and bad ones from tenants. I hope you have a better experience with them than we did, but do be wary if you’re deciding to rent/​buy from them). Take care xx

Called their office to inquire about some houses for rent and the guy who answered had an attitude like he did not care to sell. Basically drones working in an office who probably get a lot of business because of demand.

Atlantis has been handling my four-​bedroom house in Silicon Valley for just under two years. It’s been a great ride. David G. introduced himself via letter and email when my former property manager retired and arranged the transition. Don’t know the details on how the two entities hooked up but it was a good move!
Both David and Louis have been prompt and helpful and at the same time, professional, but not in that stuffy manner financial people sometimes radiate. The information flow is good and organized. Early on, I discovered that they visit my property on their own initiative and also went out one or two times when I was concerned about something.
We were charging below-​market rent for many years. Far too many. I had gone along with my former manager, who was a veteran at managing/​coping during the region’s economic ups and downs and believed stability was paramount.
But it was a new day and a new management team/​partner. David heard me out, quickly pulled some data, came up with amounts that we both thought were fair and assisted me. All went smoothly.
If there have been any problems with the tenant, no reports have reached me. Guess most people would say that’s a sign the property manager is doing her/​his job. I have never been left wondering and/​or unsatisfied after a call with Atlantis. That counts for something these days!
There’s only one downside and it sure isn’t Atlantis’ fault. Whenever their snail mail shows up, I’m reminded of how much I miss the area, the house and the delicious bounty from the fruit trees and vegetable garden that delighted mom. And boy, do I miss mom.

We rented out a property managed by the Atlantis team a couple of years ago. It was easy to reach out to them at times of need (patio door glass shattered on a Friday afternoon, one time and back yard needed extra lights urgently when we realized there was an intruder). They have been very prompt and reasonable both on phone and email. Being home owners ourselves, we were particular about taking fabulous care of the house all along and got our refund in full, when we moved out recently.
My only complaint was about the gardeners who were a disinterested lot and I hope they will find someone better but that apart, Louis and team were very good to have on our side. Thanks, Louis.

Luis from Atlantis Properties was referred to me by a coworker back in 2001 to help manage a condo in Fremont. I worked with them for over 13 year until the condo was sold.
Over the years they were responsible, responsive, and helped alleviated a lot of headaches I would have had as a landlord.
I would recommend them to anyone needing property management service.

We have been very happy with our experience renting through Atlantis Properties. Toby helped us find our place and was very accommodating in working with our schedule as we went around town looking at places (we moved from out of town). They have always been prompt about any complaints, Louis responds almost instantly to all e-​mails and maintenance requests. The pest control and electrical and maintenance businesses they use are always prompt and friendly. Any concerns we’ve brought up are dealt with quickly and to our satisfaction.
They did want to raise our rent after a year (and they gave us over a month’s notice which we appreciated), but we agreed to sign another year lease to keep it the same as before, and they were willing to accommodate that. So really we have no complaints! They have done an excellent job of managing for us and it’s like they’re here in town and not over the hill! We have had a very good overall experience with Atlantis Properties.

Be Careful!!! Very bad experience with this company. From the showing, to the deposit, to the final check list. Everything was just a front. They only hope nothing goes wrong with the property. But when things do go wrong, they hide from you. Don’t return your calls. This company do not care about you or your property. I highly do not recommend using them!

John was my girlfriends property manager and I talk and met with him a few times. Always helped me out, I would definitely reccomend him as a manager. Very understanding. If I rent again I would only go through John.

We just finished 2 ½ years as renters of a house managed by this company. I joined Unilocal just to leave a positive review from a tenant’s view as most here are negative. Overall it was a great experience for us. We dealt directly with John Adams, who was always professional and polite. We kept him informed about things that were important to the owners and when we had problems they were mostly fixed quickly.
The loss of one star is due to the owners of the house, who get no stars. They made things difficult at times, but John handled things well. It’s much better to work with a dedicated property management company than owners directly in cases like this and we enjoyed the house while we lived there.
And for the record, our security deposit refund was legal, fair and we’re happy for an overall pleasant rental experience.

It sounds like I might have dodged a bullet. I was over in the Santa Cruz area today looking for an apartment. We had made arrangements to meet for a showing at 5:30 in Aptos, followed by another at 6:00 in Santa Cruz. I rushed to make it to the apartment in Aptos on time, and waited about 15 minutes before I called to see what the story was. At least they answered the phone, but I was told the showing had been canceled. When I said it would have been great if someone had called me. I asked if the next showing was also canceled and he said that is why the first one was canceled, because of the second one! Duh, I am the second showing! I told them I wouldn’t do business with them. Too bad, I am sure they get a commission when they fill an apartment, they lost out.

So i’ve waited almost a month after i’ve moved in to write this review and it’s been okay for me. When I first moved into my apartment, I noticed some… ugh…baby cockroach here and there. Very next morning I called Atlantis Properties and the guy in charge of my property said okay we’ll call the exterminator right now and setup and appointment. He hung up and I thought to myself, oh great, here comes the days maybe weeks of delays. But no more than 7 mins later, I received a phone call from the exterminator company and they were coming the very next day!
I’ve had some other hiccups like my laundry room key wasn’t working but the building maintenance guys happened to be around and they swapped the key for me.
I was told that I had to go to USPS to get my mailbox key’s but they failed to tell me it costs $ 35 for me to get one and up to a 1 week waiting period (which they did take the whole week). But besides those little things, i’m not bothered by their service thus far. I will be making a phone call to them about a couple other stuff. I suppose i’ll write a follow up review on them when the time comes.

This is the worst property management company I have ever dealt with.
First off, when I moved in the rent was $ 895. not bad for living in downtown San Jose a year and a half ago. I needed a place to move into so I jumped on it. The managers have ZERO personality and respect. The place looks like a complete dump from the outside and inside. Hasn’t been updated in years! They paint over any problems outside. And the steps going upstairs are falling apart as well as the tiles outside. They upped my rent after living there a little over a year. I have contacted that numerous of times to come fix things at the property and in my apartment and it never gets done. Also they advertise 600 sq ft apartments. I added up the measurements of the area, its not even 500 sq ft. FALSE ADVERTISING!
And if you have a service animal be careful, Luis will come and give you a three day notice to vacate stating a service animal is considered a pet and once you are done fighting that one of many battles he will then harass you by telling you he needs to see all of your dogs documentations, badges and doctors notes. without being educated on knowing the ADA law of a service animal.
I moved out a month ago and get a itemized list in the mail of my deductions from the security deposit. HAHAHA they are trying to charge me for things that they chose not to fix when I contacted them, and are trying to get back at me for getting out of my notice to vacate under 30 days since the place is un habitable because the main wooden stairs are falling apart and ready to crumble at any moment. They also said it would take two months for the stairs to be fix. In my kitchen above the stove was a paper plate that had been taped over to cover up a hole, slapped on paint in the bathroom where something was peeled off the wall too but they want to charge me $ 320 to patch holes and repaint. And if a light has been burnt out since you moved in you will have to pay $ 25 – 35 dollars to replace that as well.
Be careful before you decided to use this so called company. They are a joke and will have it out for you in the end with nickle and diming you to pay for their upgrades. The prices for the units are a joke too! They don’t care about you they just want your money.
SAVE YOUR MONEY!

When I have to pay an application fee for every tenant — I expect a phone call and to be updated. I’m assuming I didn’t get the property — but I haven’t even gotten a courtesy phone call. They can take my money but not follow through with important information? Very very disrespectful.

Not a fan of the property management, especially the girl named Hayley who helps out from another office that is not even Atlantis Properties. They tell you to go to property manager, but he is not there when you need him, Hayley doesn’t reply or answer her phone, if she does, she tells you what you want to hear. That’s why I go straight to the property management office when there is an issue, not like it does anything there either.
Recently they ripped out the carpet in the hallways, it took the people they hired over a month, which they put on the notices that it will only take a week, right. They stated that the new look we would love, well when you tell us we cannot leave our apartment from 9pm to 6am because the flooring guys are working, I’m not going to be too fond of the look. They thought ripping out the carpet would probably keep a clean look, the hardwood floors are dark, someone needs to keep on top of it, but they don’t, dust bunnies everywhere, among crap that is brought in by people walking.
Lived there for 8 months now and it took them 7 months to give us a key to the front door, by the way it doesn’t work. So we have two useless keys that do not work.
They were supposed to change out the washer and dryer for a new one two months ago, still waiting for that to happen, in the mean time it’s really convenient to have to take it to the laundry mat down the street. Least at the laundry mat, there is more than one washer and dryer, not like there isn’t 16 apartments in our building.
The only person in that office that is responsive when there is an issue and actually acts like he cares is Brad, everyone else is rude and worthless. Maybe this Louis guy who is the owner needs to assess the people he hired and actually do something about it. If people are seriously talking this bad about my management team, I’d be embarrassed.
If they try to jack our rent up when our lease ends, I will most definitely move and not think twice to ever rent from them again. Least living in San Jose there is rent control, can’t possibly raise it that high.

Just signed a contract with Louis for managing our 8-​plex in San Jose. We bought the property recently and looked for a responsible/​reputable property manager in the area. After a long search, and many interviews with several companies, we picked Louis of Atlantis properties on the following reasons:
— they are one of the few recommended companies from California Apartment Assn;
— they are very professional and responsive from all the phone calls, on-​site interview, and email requests that we made;
— their fee structure seems to be straightforward, and reasonable;
— most of the Unilocaler (all the property owners) comments are great;
— Lou seemed to be very experienced in taking over an apartment and having a strategy of transforming it to a better investment.
We had very bad experience with other property managers before in the past.
So far, we are having high hope that Atlantis is the company we can depend on for the future. I will update this post in a few months. Hopefully, we can be comfortable enough at that time to turn more of our rental properties into Atlantis hands.

Lou is the owner of this company and He managed a 4PLEX in Campbell/​San Jose that I owned. He was honest and did a wonderful job dealing with tenants. Most of the bad reviews here are from tenants that were probably not satisfied by the owner’s response to repairs; the property manager generally works with the owner on cost issues, so not fair to give him a bad review. In my 4plex he helped me evict a few people and really did a good job gaining the trust of other tenants. His paperwork was on time and he was very organized. He is a small operation, so he probably does single family homes and 4 – 8 unit buildings.

By far the WORST experience with a property management company. The employees are lazy, incompetent, and rude. No repairs in the year and a half I’ve lived in my house. Utility statements are consistently 2 – 3 months late. A bunch of lazy assholes who are either unwilling or incapable of doing their jobs. I’ve had nothing but frustrating conversations with the employees, who consistently divert to Louis, who is seemingly always on vacation. I think we finally convinced our landlord to fire these guys. Good riddance.

I should have known this guy was sketch when he told me, «oh, don’t worry about it there is nothing you can say to Louis that will get me fired»!!! WORDS SPOKEN BY JOHN ADAMS!
I went with these people because there was no bad reviews on the website. I know I am not the only one because he stated «yeah the tenants are all ok, until we kick them out»!!! YES, cause that’s what they do.
SHORT TERM LEASES HERE!!! THERE’S NO FUTURE WITH ATLANTIS!!!

Mixed feelings.
These folks jacked up my rent like clockwork until i couldn’t afford to live there anymore. Some problems in the building got immediate attention, some (after five years) never did.
They did me solid when I moved out, though. I’d go three and a half stars if that were available but can’t bump it to four.