Smart & Final

If you are in the area and need to stop and get something quick from Smart & final… Please don’t.
First to even deal with the parking lot that is shared with LA fitness, Ross, togo’s, Kaiser, CVS, El pollo loco and that just a few. You should get award.
I came in here for bananas. Just 8 of them
For a recipe. .49¢ for a lb. Ok cool. But, the store was soooo dark inside (bad lighting). Its cluttered, like walking into a 99¢ store. Which isn’t bad if you’re into that after a long ass day of work…
I waited in line for 13 mins, the Cashier Joy. Well when people have names like joy, love, hope, faith. I just expect them to be so happy. But naa. Not my cashier, i think she was overwhelmed by the line… Which I understand but thats your job. Anyways the
Lady in front of me, kept blurting «call another cashier». But Joy ignored her. Finally when the
Line was going further down the aisle, thats when she called Alfredo. Biggest question is WHY IS SHE THE ONLY CASHIER… Alfredo came to the register. But didn’t go up to me, or the people in front of me who had been waiting. he just opened up and the people in the back of my line jumped in his. Just not ok and I pray I never have to come here again.

This location never have enough cashiers and the ones they do have are so slow. No one that works here seems to like their jobs. No one ever addresses you and seem to avoid you if you look like you may need some help. The one time I was in line and they opened a 3^rd line, the register didn’t work, so they let the customer that had just gotten in that 3^rd line cut in front in front of 8 other customer who were already waiting in line for 15+ minutes. When I addressed this, I didn’t even get a sorry.

It’s crowded at all hours of the day and the checkout they refuse to have someone open the other registers, even if there’s a very long wait.
I’ve been in here multiple times when people around me are yelling to open other cash registers, but the cashiers always ignore them or refuse to do it. People often just walk out without buying groceries because they’re so angry. I don’t blame them.
Not sure if they only staff 2 cashiers at a time max or if it’s just store policy, but it’s truly awful. I’ve come here occasionally over the years because it’s the closest grocery store but I always dread it. Today I finally realized why bother? Won’t be coming back.

This place is busy like a zoo! It is chaotic and does not offer a wide variety like other locations. It is also somewhat small too in comparison to others.
I came here looking for a product that was sold at the DTLA Smart & Final and not this or another location had it. This place is limited on selection. It is a hit or miss. Aisles are narrow and shelves are cluttered. It is just a zooey zoo place!
I would not recommend coming here unless you absolutely have no other options within a 5 mile radius.

While shopping I noticed the produce section has a specific gym sweat odor to it and the cashier did not count my change out to me.
Out in the parking lot, one of the bag boys came and helped me load my groceries, then let the cart go and hit the car next to me, THEN asked me for a job.
Was going to leave 3 stars, but this place needs help.

I’m pretty much reviewing all of the grocers in the local area. Smart and Final is probably like your Walmart/​Costco type of supermarket. They sell everything in bulk and doesn’t offer many of the healthy/​sustainable options. I mean, I go through coffee and oatmeal like a madman, so I need to be able to buy a lot at one time without having to keep making trips to the store.
The bigger and more there is, usually, the cheaper it is. The problem is, it’s limited in what they sell. You definitely won’t be able to find quinoa here. But you will be able to buy a jug of pasta sauce (who seriously needs that much?).
I’d say come here to pay for things that you use most often, and don’t want to pay a lot for. The issue with that is, you’ll have to go to different places to get everything you need, which is a double edged sword, because that gets pretty expensive if you try to do all of your shopping in one place only.
Their produce section is pretty weak as well.

It’s too busy here most of the time.
This smart and final is just like any other one I go to but the worst thing here is the long lines at the checkout. Almost every time I go there are tons of people here and they will only have one person at the register and if its SUPER busy they might open a second register.
Sometimes I just return what I am buying since I am in a hurry.

They are very busy all the time! Yet they never care to have enough registers open. Only 2 open with over 20 people waiting in line. This is ridiculous. And make sure when you buy food/​drinks from here it’s not expired I bought orange juice and tortillas once and got home only to see they wer expired. 2 stars only becuause I feel bad for the employees that have to bust there ass all the time

Decent price, they also sell individual items vs in bulk. Nice helpful staff. Parking is not great after 12pm. Because in the same vicinity, there are many big establishment that share s the same parking lot, like Toys R us, LA FITNESS, Ross, Kaisers Optometry Clinic. .so that place is busy, so it is best to shop in the morning where the food and other items are freshly stocked and less busy

The only reason why I’m giving this place 2 stars instead of 1 is because it’s right next to LA Fitness and it’s easy for me to go grab stuff after I work out. It always seems that there’s only 1 cashier open but ¾ employees just hanging out around the front. It’s so odd. Even if I go in for one item, I know that it will be 15 minutes until I get out. It’s a little ridiculous.
The good thing I just found out is that a bottle of Hennesey is only $ 24 :)

crappy customer service; endless check out line; manager refused to open another register when asked; do not come here if your time is valuable to you

Needs better parking, great prices on all we need from the supermarket!

This place has great stuff! I love the stuff they have and have great quality! But they lack on staff staff staff!!! It takes forever to pay and was in a rush one time and still took around 20 minutes to buy one thing!

Smart and Final is a good alternative to the regular supermarket. Since the items are available in larger bulk than the regular supermarket, the piece price should presumably be lower. I have found that the prices are moderately lower than the regular supermarket.
On my last visit, I was shopping for specific items that I knew I could find elsewhere, but happened to be in the vicinity of Smart and Final and decided to try to find them there. Unfortunately, my first several choices were not in stock or not stocked at all.
For the items that I did find, the prices seemed a bit higher than I would have expected.
The staff is cheerful and helpful. The aisles are generally clear and the place is kept neat and tidy, however there does seem to be a general sense that they could use more space for everything.
I frequently have a challenge finding a parking space as well at this establishment as its parking lot is shared with a number of other entities.
I would rate Smart and Final higher if the prices were a bit lower. The other issues are minor in comparison. When shopping in bulk, I’d expect to receive a better discount.

Smart and Final is great but beware of rotten foods here, especially dairy!

Cinthia was my cashier and under stress she performed well… very nice attentivee and professional they should give her a raise