Pearly Smile LA

The dentist is very diligent and patient, his staffs are all very courteous and professional. Before doing the work, one member of his staff came in to explain what it would cost before doing the work. I am happy that I know have a new dentist.

I just wanted to write a little something special about pearly smile.
Pearly smile is awesome. I get nervous going to the dentist but she melted away my fear with her kind and gentle approach.
Really had a good experience here. Price is good, staff is great and I’m super pleased with my experience. I’d go back for sure.

Dr. Navi is one of the most gentle dentist that I know. Her office staff are very professional. I have never had to wait. She is always running on time. I went in for whitening using zoom. The procedure was painless and the results were fantastic. I couldn’t recommend her more highly.

I WILL NEVER GO BACK TO THIS OFFICE!!!
First, I went here twice and the first time my appointment was at 9 am. Even though there was no other patients in the waiting room. I still waited until 10:20 am, then someone finally started to do X-​ray for me. After that I waited for like half hour then finally see the Dr. Navi. The second time I had appointment at 8 am and I showed up at 8 sharp. No one was even in the clinic!!! Until around 8:20, the assistant finally showed up and apologized for traffic (?!) The whole office was late due to traffic? That was really unprofessional.
Second, when Dr. Navi was looking at my X-​ray, she almost didn’t realized that the X-​ray was actually flipped from left side and right side. Later on she did notice this and thank God she did. Otherwise she would do the wrong teeth. But I still feel really upset that they can actually place the X-​ray on the wrong side!
Third, after these disappointing experiences, I decided to switch dental office. I tried to call for 3 times in a week, no one answered the phone. I left a message, and still no one replied my message for a week! When I called the fourth time, finally someone picked up the phone, and said they do not have electronic copy of X-​ray, so they need to charge $ 35 for X-​ray transfer. I refused. I refuse the pay them any more money for their service.
Finally, I know that every treatment and charges is the doctor’s «professional judgement». However, my co-​workers, who have exact insurance plan like me, are all shocking by the fee they charged for the service. It’s hard to argue with this so I will spare the detail. But I am sure that I can find a better doctor with more reasonable price. (Oh, and they even tried to sell me a electronic toothbrush. Not too pushy but just gave me a bad impression)
Yes Dr. Navi and the staff are all every nice. But when I go to a dental office, nice smiley face is not the only thing that I am looking for!

What I do know about this Dentist is that she is one of the best in LA. I write a lot of reviews because I feel it helps others make a clearer decision on if they are going to go there however. When people lie and write bad reviews it hurts the business. I want everyone to know that Dr. Naghmeh Navizadeh is a great dentist she does not over charge and if you have questions or concerns she will help you understand whatever it is you need. She does a lot of restoration. She is not my primary dentist but i specifically go to her for all my cosmetic needs. So if you are looking for a good dentist see if she takes your insurance and check her out urself.

Dr. Navi is the best dentist I have ever had. She is very thorough and explains things very well. It is a nice office and also has a pleasant staff. Free valet parking. As good as it gets indeed.

I moved to Los Angeles a little over 2 years ago and found Dr. Navi through my insurance website. I had an impacted tooth and just wanted the nearest dentist to my home. I called and she was able to see me the same day. After she pulled my tooth, she even called me to check in on me. Personal service. I loved it! I went back for a teeth cleaning and since then I have had my other impacted tooth removed, multiple teeth cleanings, and all my silver fillings replaced. She is super sweet and really cares about her clients. I highly recommend visiting her office. There is also free valet parking! Which is a plus.

I Normally don’t write reviews, in this case i could’nt help but to. I am the worst patient on the face of this earth. My experiance at this dental office was great. The staff and doctor are the most friendly and caring I have ever come across in any dental and medical offices. I no longer will miss my dental check ups or with hold from any dental work I might need.
Being a person that works in the medical field, I look for allot of things in a dental office: professionalism in the staff, cleanliness, and advances in technology, but most importantly what type of dentist he is.
I went in to get some fillings that had fallen out replaced. I just expected it to be temporary bc they fall out every 6 months and all my old dentists would tell me it would be a temp fix and try to talk me into an expensive veneer. Dr. Navi took so much time to explain everything to me and told me that they would not fall out if she did them. Its been a few years and everything still looks great! To top it off it was absofallutely painless. She is now correcting the alignment of my teeth, with invisalign.
I found it to be a no BS office and had a great experience.
Jasmine H.

I wanted to make this note in the interest of giving businesses a chance to redeem their reputation, Dr. Navi contacted me to apologize and said she hired more staff. I won’t change the content of the review if/​until I confirm that it has improved.
Pros: Dr. Navi is still quite nice
Cons:
– Very poor record keeping: In the past they had to call me weeks later to ASK ME what work they had done, then at my last visit they lost my chart and insurance info, then billed my insurance for the wrong stuff.
– Timing: I felt really rushed at the last visit and they pressured me into getting x-​rays that they barely looked at it. I started having tooth discomfort for something they should have noticed on said x-​rays but missed due to the lost chart and the fact that the visit was quite rushed.
– Focus: I always get pressured to do heavy duty cosmetic stuff, even when I always say I want to keep my teeth natural.

I went here twice and never went back. I booked for a cleaning and arrived to be told that I had to show my X-​rays before she could touch my teeth due to insurance policy (they had not yet arrived from my former dentist) which I later found was a lie. (This did not stop her from trying to sell me bleaching and invisalign for thousands.)
The second time I arrived with my Xrays and waited 45 mins for my cleaning even though no one else was in the waiting room. When I explained I had to get back to my office w/​in an hour they ushered me into a room and I waited… then the dentist appeared and proceeded to clean my teeth with the water jet but she was moving so quickly I got drenched and joked that I should have worn my bathing suit (she did not appreciate the joke). Very poor cleaning – took about 5 mins if that.
I immediately found another dentist and when I asked to have my Xrays transferred they gave me a really hard time, argued they were their property (even though I had them sent from another dentist) tried to charge me various fees, but after some persistence (many phone calls) was able to pick them up with out any charges.
Too bad bc Delta Dental has so few options! I went to Tristan Nyugen in Santa Monica and she & her staff have been fantastic – highly recommended.