Microsoft Store

This location is great! The salesman who helped me was very informative and helpful. I was debating between getting the Surface 4 Prob and a macbook pro, i previously had a macbook but was replacing it since it broke. I went to apple after the windows store to compare and unfortunately there customer service was not up to par which played a huge role in me ultimately getting the Surface because i knew the product I was actually buying and what it could do for me as a college student. They were great and very patient in helping me set up my computer with a new windows license and everything which took about an hour. Everyone that was in this store had great customer service, knew their product and was very friendly. I recommend not only windows new product as well as this store!

Great experience. Alex (tech) was fantastic. Assisted with my Windows issue and provided some good future steps if the problem occurs again. Very happy customer.

Needed to come in the other day because I was having issues with my surface. Everything else was connecting to the WiFi but my surface so I figured maybe there was an update or something and so I brought it in to get it checked. My boyfriend and I didn’t have an appointment but they kindly accepted us. Turns out the surface connected just fine to the WiFi in store so it must have been my WiFi at home. I can’t recall his name but he patiently walked me through all the different reasons why my surface might have been acting up or why my Internet at home might be having issues. He gave me all my options and a few easy things I could try to do on my own to fix it. He also offered to run all the updates on my surface for me and check my drive and everything. I ended up leaving it there over night and they were so nice about everything. They even offered us orange juice because we were sick. Overall, a great experience and we felt so important because they treated us so well.

I first called this store and male staff told me just come to the store and they’ll help me with an issue on my purchase. I went to the store the following day and the Lady Store Manager told me otherwise. Maybe next time the store staff can get their act together and perhaps save somebody a trip to the store?

Liza was very helpful setting up my Surface. She made sure everything I needed was completed and that I left comfortable on how to get started. She is personable and answered all my (probably stupid) questions and even offered me something to drink while I was waiting.

Amazing and helpful experience at the Microsoft Topanga store. I am a self proclaimed apple girl, but after today I would definitely consider a microsoft product for my next computer. I needed installation help for my microsoft word software and Tony was so knowledgeable and patient installing and explaining everything to me. Super fast service too. I would 100% recommend this store and shop there for future electronic purchases.

Went there today to check out the new Surface Book. The store looked so uninviting, there seemed to be an event being help there — there were people eating and there was fast food and wrappers all over the demo desks. Really messy and awkward. There was only one Surface Book and there were a couple of people hogging it. After lingering for a few minutes with nobody around to help me, I left. What a contrast to the Apple store right opposite, it’s a gleaming white, clean store, with lots of wide spaces and many products on display. I’m not a big Mac fan (sorry) but the Microsoft store left a bad taste in my mouth (sorry again). Not impressed. MS, you need to up your game.

Amazing shopping experience. Thank you guys for all the help, for going out of your way to make me happy. Thank you.
I came in to buy the Xbox 1 finally since they had a great deal, but was bummed about the old controller included with the console (pre update). I was amazed when they swapped it out for me to make me happy. I was treated with so much respect, and had a nice time talking to the people here. Everyone here seems to enjoy what they do, and management even gave us water to drink while we waited to sort all the paperwork out. I left happy I made my purchase at this store. No one else would have given the service I received here. I hope corporate sees this and rewards the employees here. If Microsoft hires more employees like these, people will enjoy their visits top all their stores. Great job, and thank you for making my purchase extremely enjoyable.
Lastly, thank you Alvin. Enjoyed your insight on the games avalable, and for all the help during my purchase.

The screen on my Surface 3 cracked. It was my fault by dropping it while biking. I had no warranty and I had the Surface over a year. So you know it’s a bad day :-(
I came into the store and almost immediately a store rep offered me water or soda, and I came in with a friend, how generous! Anyway the store rep offered me $ 320 for a NEW Surface 3, not used. Considering the screen on any touch screen laptop is the most expensive part, this is a reasonable price$. I know there are reviews expecting a lower price but that’s not reality or fair to both parties. The Microsoft Store also offered 10% discount on Office software and accessories. Great, now that I need a protective case for my new Surface :-)
This store is right across the big/​crowded Apple store. This is not a coincedence, as it allows consumers, like me, to compare both products quickly. As a strategy, you can get your free drink in this Microsoft Store and then go to the nice and bright Apple store and see what you can afford$$$ (good luck).

The store is nice and the service is 1 of a kind. You walk into the store and they offer you water and/​or drinks. Have to say they are trying very hard to step up there game to apple. But will wait to see what type of service they do on my computer. I reacently upgraded my laptop to windows 10 and it crashed my laptop. But when i took it there they said they might not be able to save my data on the computer and if I pay them $ 59 service fee to take apart my hard drive and manualy save the data then they can do that. That to me dont sound good as the upgrade of the windows 10 did that to my computer. I dont see why I should pay service fee to get my computer to work same as before. My laptop is alienware and paid well over $ 5000 with all the programs and apps. I dont see why I should be worried about loosing all the programs that came with the computer with my preffrence. But lets see how it will turn out.
Well my updated review is now to 1 star. Got my computer back and it has windows 10 on it. But damn thing still crashes every 5 min of usage. Im tired of microsoft. My phones are apple and now its time to make the full change to apple. Just ordered macbook pro 15″. To bad they did not have bigger screens. But I am sure there computer service is as good as the iPhones. Microsoft lost another loyal client because of there service. Tired of calling india to get help on why my $ 5000 alienware laptop crashes.

I took my one year old HP Laptop in to get the update to Windows 10. This is a free service that Microsoft provides for people that want to upgrade from Windows 7, 8, or 8.1. Rather then doing it myself with my slow Internet connection I decided to let them do the update.
It was abnormally crowded due to customers taking advantage of the free offer, I mean a Tech with a fast connection would be better than me doing it with a slow connection.
There was a little problem that flared up right after the update and Microsoft kept the laptop for extended diagnosis. It took a few days longer than they said it would take, due to the obvious added workload.
When they finished, I went in, bought a mouse, and left with the laptop.
Everything is perfect! The wait is understandable considering the circumstances.
I can already state as a fact that Windows 10 is the best operating system that Microsoft has ever put out, and it can run on a computer with very little resources.
…and I also use Kubuntu Linux, so I am not just making things up.

Last night, I did something brave. I stepped out of the Apple ecosystem and bought a –GASP — Surface 3. Yup, having owned an iPhone and MacBook, you’d think I’d want an iPad, but nope. I am not interested in a giant version on my phone. Nothing unique and fun about that. I decided to go for it and buy Microsoft’s surface– feels like a tablet, works like a full fledged laptop. I couldn’t be more excited and happy about my purchase.
I’ve been to this store several times already to inquire about the surface 3, and each time the staff have been accommodating and helpful. They were able to recommend the appropriate surface for me based on my needs and wants.
It’s a very small store compared to the giant Apple Store immediately across the way (isn’t that funny!), but it’s an appropriate size for selling what you need. My husband was even able to get an Xbox accessory (Something about a remote or controller), and was also able to get his troubleshooting questions answered.
Everytime is a satisfying experience. When I checked out, it was swift and painless… no pressure for extra selling, but they did bring me to my attention about the surface bundle and that I could use student discount when I am ready to buy. Good to know I can buy it at a later time and it will still be the same price!

OK, I love this store and want the Surface. The new and featured products are placed right up front at the entrance to lure us in and the store is strategically placed right across the way from the Apple Store. Awesome.
Then, they have a pretty, smart and young sales gal who tempts you with all of those amazing features of their sleek gadgets and all of their options. Gotta’ have it!
Friendly, knowledgeable staff and super cool products. What’s not to love about the Microsoft Store? I want to live here. ;)

These guys were great! I was already across the way dropping off a broken MBP at the apple store (that turned out to be another great experience as well) when I walked past this store. They friendly staff offered to show me some new MS products, but I kindly declined as I am a broke mofo. Instead, I asked them if they could help me with my Kinect from my XB1, it had been acting up recently. I just so had it in the car as it was boxed and ready to ship off to Texas for repairs. (MS support on the phone is 5 stars too) They gladly accepted the challenge. We set my appointment in about 20 minutes, which gave me time to finish up a few other things and grab the device from my vehicle.
When I returned they were ready. The look on the techs face when I set this box on the counter and unwrapped a Kinect was priceless. I think he was expecting something else. But none the less he quickly hooked it up to a console and was on his way. Of course the unit was behaving as it should, working gracefully with every gesture and voice command. I assured him to keep going as the issue would arise after about 10 minutes or so. The associate pressed on. Then, alas! It was as if the Kinect device turned off and on a few times and then returned back with a kinect disconnected symbol on the screen.
Right then, he swiftly excused himself and grabbed another Kinect from the stock room. I handed over my previous return paperwork as he explained that he would take care of cancelling the old return and placing the new device on my account with the continued warranty in place.
So, I don’t know if you can get that level of turnaround on, ahem, other rival consoles. But I, and my family, were very pleased at the help and satisfaction we received. Thank you all.

Came in — knew exactly what I wanted — and paid then left. The wait wasn’t long this time because I managed to bump into someone who was free the second I walked in. It’s good if you know what you want and you’re ready to just flag someone down and buy

Terrible. Microsoft sucks and has bad customer service. Never going back here again

This location is small, but great. They have a fantastic selection of the essentials and all of the employees are able to give you quick and helpful answers.
I haven’t seen what this place looks like busy, but I can imagine it can get cramped. Hopefully at some point in the future a bigger space will open up in the mall & they can migrate. But until then, I really can’t complain about this location.

On 1÷16÷2015, I went to there to replace my surface pro 2. I have Microsoft complete which I thought I get newest model if they don’t have surface pro 2. I met with technician Mathew. I asked him about surface 3 and he said they don’t give out surface 3 for surface 3. Told me that I need to talk to the manager and after thinking little bit I asked him I want to talked to the manager. He went to the manager name lil****(don’t remember exactly) who is standing about 15 feet from us about 10 minutes then she explained they don’t give surface 3 in any circumstance. So I told them I’m fine with surface pro 2. While Mathew was processing my return I asked him about surface 2 pro I’m getting. I asked him about to make sure I’m getting 128gb about 3 times then he said yes each time but didn’t check. Also asked him if I’m getting refurbished but he said I am getting brand new. I came home then started setting up but new surface gave me error connecting Microsoft account. Tried several times then I found out I got 64 gb surface. I went back to the store and found the manager lil**** and with my frustration I complained and dropped the 64 gb surface to the desk (little hard). The other manager john stepped in and sounded like he is calling security guard and asked a technician to check the damage. After cool down little bit, I explained what happen. Then lil***** stepped in and said they found out after I left. So I asked her why you didn’t contact me. They have my phone number and email address. As expected I didn’t get the answer. Then john went into their office to get the other surface pro 2. He came back with box labeled 128gb but hard case shows 64 gb. He had to bring out 3 more boxes to get me the correct one. I asked him if they can check the surface replace I’m getting is refurbished then they replied this is not refurbished but not brand new. It is factory refinished which most likely store display models. Told john that Mathew told me this is brand new and john didn’t reply.
It’s just a horrible experience. I spent total 3 hours in the store because they don’t manage their stocks well enough and don’t know enough their own products. I was also very disappointed that they are using think pad laptops instead of surface.

Very helpful people and cute girls. That’s all I have. The products have not made me happy.

A HUGE breath of fresh air from the frenetic, always crowded and overly confusing Apple Stores. staff were very educated on all computer systems including competition. They seem to hire college grads which is also refreshing. Isn’t that something, Mary? I lloved the store and the products offered, love it, Belinda, yes girl