Edible Arrangements

I forgot it was my boss bday and so I decided to get an edible arrangement, I figure I can pick it up at lunch so I asked to be ready by 1pm. But when I saw my co worker walk in with flowers I called them and asked if they can have it ready in 30 minutes. I didnt want my boss to think I forgot. Jenny said yes and she delivered on her promise. I went and got it and it was ready and Jenny was very professional and friendly. Thank you :)

It was my sisters birthday a couple weeks ago and all my siblings including myself forgot only to be reminded by her texting us, «Happy Birthday to me!» It was a Tuesday so we were all at work. So I got online and placed an order to have it delivered to my lovely sister from all of us.
I picked this store because it was closest to my sister. It was already passed 3pm and my sister leaves work around 5:30pm. I called the store and requested that if they could deliver by 5pm. The person on the phone was very polite. She told me their delivery guy had just left for deliveries and she will call him so he can get it delivered before 5:30pm if possible or if I would like to have it delivered tomorrow. I told her I wanted it delivered today and she said OK.
My sister texted us around 4:30pm with the edible arrangements picture and was thrilled to received it. She was very happy and thought it was beautifully made and the fruits were delicious.
So I just wanted to thank you guys for your excellent and fast service and will recommend this place to others. :)

Shout out to Jennifer for making it happen!
I had called a different Edible store to see if they had a 6 piece chocolate covered strawberry pack premade and they did not.
So I decided to call this store and Jennifer tells me that they always have at least one pre made box at all times! After a small pricing discussion, I mentioned this was all for my 7 year anniversary (today!) and how my girlfriend looooves chocolate covered strawberries!
Lo and behold, Jennifer offered to make an beautiful chocolate covered strawberry arrangement. She also threw in a pineapple made «7» right in the middle of the strawberries, free of charge! The strawberry flavors included all kinds: white choco, white striped chocolate on dark chocolate, coconut flakes, almonds, and your basic choco.
The best part was that I needed this arrangement within the hour. And Jennifer got it done! Thank you for the great customer service, haste, and thoughtfulness. My baby is gonna love this!!!

Great Service. Mya was really helpful and had my arrangement ready in no time. Place is very clean. Highly recommend it!

These guys went above and beyond for me and I will never forget it! They were patient, extremely helpful, and got it delivered to my girlfriend within two hours which was almost impossible because of the type of order it was but they pulled it off! The best in the business

Absolutely happy with the service Jenny provided. I called around 2pm-​ish to place an order and was hoping to get it delivered by 4:30pm. She then said they need a 4 hour window when it comes to deliveries. She then put me on a brief hold and told me the earliest she can have it delivered is by 5:30pm and I said that’s fine. She then helped me select the perfect arrangement (she was very patient & helpful) and also offered to call me to confirm that the arrangement was delivered. At around 4:20pm she called and said the arrangement had just been received. Talk about super amazing!!! She was able to get it delivered by the time I was hoping for. I was beyond pleased with my order and the customer service she provided. My mom loved her arrangement! :)

We received an arrangement from this location for our anniversary and it was fantastic! The fruit was fresh and chocolate covered strawberries were delicious. I will definitely be ordering for my friends and clients in the future.

Love this location! I needed an emergency arrangement so I called to see what time they closed… Come to find out the they had just closed. When I said «Ahhhhh man! «they young lady, Maggie, on the other end of the phone put me on hold. to my surprise she came back and said that her manager, Jennifer, said that they would wait for me to get there! I couldn’t believe how generous they were with their time! When I got there they had an absolutely beautiful arrangement for me… with a chocolate covered strawberry waiting for me to enjoy!
The fruit was nice and juicy and the customer service is truly the best!
I work in hospitality… and theses two ladies absolutely delivered the wow factor!

Wow! What at turnaround. This Edible Arrangements is under new management and it shows! I used them before and it was pretty bad. Screwed up order and bad customer service. I once told myself I would not use this location again. When i found out that they were under new management I gave them a 2^nd chance. I’m glad I did.
The difference between night and day! The staff were professional, sharp and friendly. Not only was my delivery on time, it was correct and the fruit was fresh and delicious. Im glad I gave them a 2^nd look. Ill be ordering from you guys again. Thanks

I am very pleased with my experience at this location. I was skeptical after I decided to look up the place after I had already placed my order online and ratings were bad. Going through all the reviews, I notice that it is under new management and felt relieved! (not wanting to go through a bad experience for it being my first time ordering from edible arrangements)
I called the day before b/​c I wanted to make some changes and Maggie was pleasant to speak with. She was patient, kind and thorough. Right then and there, I knew I was going to be taken care of.
I called the day of delivery and spoke to Jenny. She as well was pleasant to talk to. She advised me what time my order was going to be delivered and that she would notify me once it has been delivered. Once delivered she called me and immediately right after my boyfriend called me saying how awesome I am! :)
Overall, I had a great experience with this location. So no worries to those out there that are skeptical about placing an order at this location; You are sure to be taken care of.

This location is under new ownership/​management that understands the importance of customer satisfaction. I had a completely different experience working with the new staff in comparison to the previous owners. Jennifer went above my expectations to ensure I was a satisfied customer. For those Unilocalers that had a bad experience in the past, give them a 2^nd chance and I don’t think you will be disappointed.

Love Edible Arrangements, Don’t really care for this location.
They send the freshest baskets, with all different kinds of fruit, and topped with the tastiest chocolates. Pineapples, cantaloupe, strawberries, apples, honeydew and grapes.
It’s not that when you order from here, you don’t get great tasting fruit, and wonderful tasting chocolate, it’s the store selection. Usually when you walk into other stores, there are chocolate covered strawberries, pineapples, apples, and a lot of other showroom choices to choose from. In this one, not so much. They had 3 strawberries, 2 pineapples, and 4 apples, that looked like they were brown and sitting there for a little while.
We asked how long it would take for a dozen chocolate covered strawberries, and they told us, it would be about 40 minutes. Since we didn’t want to wait, we just took the 3 strawberries that were there. My daughter did like them, but I don’t know how fresh they were, or how long they had been sitting there. I have made chocolate covered strawberries myself, and have ordered them many of times from here, but this time, they were a little soggy, and didn’t have that fresh flavor to them. Way to soggy to have been fresh. Since there wasn’t much of a selection, and they didn’t have any dark chocolate, my love didn’t want anything.
I have been to this location before, and will go back again, I just wish I knew when is the best time to walk in and order out of the display case???

First I have to say I didn’t get my arrangement delivered from this location but I did order from here to one in Simi Valley. I went at 8am right when they opened. I had never been before so I was curious to know the sizing of the different options. The girl helping me was so nice. Not what I expected from the reviews. She didnt try and upsell me at all. She helped me pick the perfect option and was patient with me while I thought about what to put on the card. After I paid she even asked if I wanted a sample. She gave me one of the apple truffle chocolates. Very fresh & delicious!

Let’s give them another chance, shall we? Improvements in staff can only lead to progress.

I don’t have enough words for how awful this store is. If you’re going to spend an average of $ 50 – 100 per arrangement after tax and delivery… the last thing you want people to receive is mushy fruit that’s been dipped in chocolate days ago. You’d think they’d at least replace the fruit that people could SEE going bad instead of just when the bit into it. Ick. My mother ordered me a beautiful arrangement on Saturday of Memorial Day weekend. Unfortunately, I was gone until Monday evening so she called and had the delivery date changed for Tuesday. The delivery driver practically threw the arrangement at me and ran. It had to be out of embarrassment because the thing was probably the arrangement from Saturday. It was GROSS. Epic gross. The strawberry were mushy, it was missing grapes, the cantalope was mushy and still had green from the rinds on it… and the pineapple was practically transparent, it was so old. The dipped bananas were a thing I can’t even speak of. You know they’re old when the chocolate dries light brown with spots… The balloon bundle (which is an extra $ 10, by the way) was absent.
As I figure she spent somewhere around $ 80 when all was said and done, I had to make her call and get a refund for this embarrassing atrocity. Because the fruit has always been AMAZING from the BEVERLY store– she decided to try one more time and order it from there instead. It was truly lovely and worth every penny. They do a beautiful job! **** I would highly recommend selecting the BEVERLY store instead.
If you’re really determined for some reason to try the Melrose store– just order the day of so that at least your fruit has a decent chance of being fresh, since they have little choice but to make it that day unless they have extras sitting around that they’re trying to sell… to which I say: Good luck to ya!

I’m disappointed that my order was not delivered on the day requested. I specifically requested that my order be delivered by 5:30pm. Half my order was delivered at 7:30 pm but the other half was not delivered at all??? I realize that the store can not guarantee delivery times but if 8 hours (9:00am– 5:30pm) is not enough time to get my order delivered right down the street from their store at least they could get the order correct when they do decide to deliver it. Geez!