Bloomingdale’s

This is the Ladies Bathroom on the 2^nd Floor where Moms change diapers, where Moms feed their little babies/​kids, where you put your bag on the floor

The men’s department has a decent selection but atrocious customer service.
Having been ignored by the sales people at the store, I called the store and spoke with the department manager, an individual all the personality of a shopping bag. He gave me a half-​hearted apology and an offer to set me up with a «specialist.» We’ll see how that goes. Right now, if I never go back to a Bloomingdale’s it’ll be too soon.

Horrible experience. I have never shopped in Bloomingdale’s and after the horrible customer service I witnessed, I will never shop there.
My friend found some Gucci boots on a sale rack and the salesman tried to move them to another shelf, stating they were on the shelf by accident. My friend asked to speak to the manager. The shoe manager, an older white lady with an European accent, with a stank sour expression on her face, came over to speak to my friend. Their interaction lasted mere seconds because the shoe manager walked away in the middle of my friend talking to her!!! She was blatantly rude! My friend was not raising her voice, was not rude, and was very polite. Could it be that my friend was African American? The shoe manager was being judgemental and obviously assumed that our group of casually dressed, professional African Americans could not afford to shop in Bloomingdale’s. She obviously had an issue with the African Americans because the one non-​African American in the group was able to speak to the shoe manager and get her business card.
The shoe manager’s foul attitude soured my opinion of Bloomingdale’s and I will be sure that I will never spend my money in one of its’ stores. After reading several reviews, I can see thst this location is clearly lacking in customer service. Customer service is extremely important and if you, as a salesperson, are unable or unwilling to provide impeccable service, then a customer service position is obviously not the job for you.

I have been shopping at Bloomingdales for quite some time… this location is a good one, as it has been my experience that other than the Christmas/​New Years holiday period, you can usually make your way through this store with few crowd issues. It isn’t the same store as it once was… probably because of the need to market to more people. The service is still good… friendly… but not the super high-​end experience it once was. You can find most designer names here, but few exclusives. Not a bad place to find a new outfit or a quick gift.

With the excellent customer service at Free People/​Ted Baker, Jacob has been very professional to enable my cousin and me to have a happy shopping spree today. It’s an welcoming experience even I have to leave the online shopping once a while.

Growing up I dreamt of Bloomingdales as an elite department store that you only could visit in glamorous New York. I always thought the staff would be the best of the best and treat you with respect.
This place is so GHETTO! Their selection is so bad. I went looking for a formal dress and I felt like I was in JCPenny. They had nothing and what they did have was hideous and looked like prom dresses from the 90s.
The staff is so ghetto. I get they are selling clothes, but come on… Bloomingdales ruined their brand by extending like a Macy’s. I’d rather go to Macy’s. Same stuff with better deals.

Wow, pretentious. Was in the store half an hour and none of the unbusy sales associates greeted me or offered to help. They’d look up and then look back down as if deciding not to acknowledge me. Happily taking my money elsewhere and never returning. Have never seen such terrible service in my life. That same day at other expensive shops at the same Westfield, we had ten times better service.

The worst customer service among Bloomingdales that i have been in!!!
So they have an employee restroom on first floor, conveniently, and customers should go upstairs an look for restrooms!!!
Not helpful at cash register. Shoe people do not know what they are talking about, i know more about their return policy than them. Train people before you send them on the floor.

They are always short staffed at this Bloomingdale’s. I continually come here because I’m in the area – and am always disappointed. Not to mention empty handed.
Even when I want to buy something I can’t because there is no one at the jewelry counter to help me! It’s really frustrating. It’s unbelievable how it’s always short staffed, I just don’t understand it at all.
It doesn’t seem to matter what time of year it is, either. I wish that they would listen to demand and put more employees on. Until they do that, I am staying away from this Bloomingdale’s!

I always wanted to shop at Bloomingdale’s! What a sweet treat for me! Right next to the beach too! I love this store! Better than Nordstroms! Same brand names on stuff but still love the feeling of coming in here! Thank you!

Today, I attempted to return something I purchased from the Space NK store in Brentwood to the Bloomingdale’s in Century City, where a Space NK is located. However, when I attempted to return the item (with receipt, unused), the floor/​department manager (named Rheana), shortly told me that Bloomingdale’s does not accept returns for items not purchased in Bloomingdale’s and by doing so would be stealing from the department store. I was shocked at the manner of which she told me, but I figured maybe this was policy I was unaware of, so I asked if I could receive store credit. Rheana told me Bloomingdale’s does not issue store credit, and that I could only exchange for an item at that point in time, regardless if that item was up to the same value of the item I was trying to return.
I felt defeated that I had to drive all the way back to the Brentwood store to make my return, but I decided to do so anyway. However, before doing so, I called the Brentwood Space NK store and asked them about their hours and explained to them my situation. The manager working at that time told me that Bloomingdale’s should honor my return of the Space NK product. The Space NK manager even called the Bloomingdale’s department to confront the situation. I walked back into Bloomingdale’s to try to return my item again. However, I was met with the same shortness from Rheana, who this time told me that she could try to give me an easy exchange transaction or a merchandise credit, which could only be given to me via mail. All of this sounded way too complicated for a simple return, so I ended up driving back to the Brentwood store to make my return.
I am disappointed in the inconsistency of return policy between the two stores, and even more so disappointed in Rheana’s (Bloomingdale’s) attitude toward my return. She was unapologetic and completely apathetic to my situation. This incident has caused me to not want to shop at Bloomingdale’s in the future.

I love Bloomingdale’s (but not my wallet or my husband with my spending). Located at the Westfield Century City Mall, this store is 3 stores. The shoes are on the 2^nd floor and the housewares are on the 3^rd floor (along with the Nespresso Boutique).
If you spend a total of $ 250 at this store (does not have to be all in one transaction) in one day, Bloomingdale’s will give you an all day parking pass. They do validate parking (but unsure if there is a minimum or not).
On my most current visit (yesterday afternoon), the designer shoes (including Gucci, Christian Louboutin, Fendi) were 30−50% off regular price (which is actually an amazing deal!). There were plenty of people in the shoe department because of this sale but the sales associates working the floor were quick and efficient at handling all the customers.
Handbags are on the 1^st floor and I just did not see anything I liked on this visit. But I will mention that there is a Gucci store inside this Bloomingdales. At the Bloomingdale’s at the South Coast Plaza in Costa Mesa (my favorite location) there is a Gucci store and also a Louie Vuitton store as well.
On this visit, all of the employees I interacted was very friendly and helpful with my shopping needs.
This is definitely a store worth browsing through (even if it’s a little pricey, why not just look and have fun. Grab a cup of coffee too since you are here). And definitely worth joining the loyalist program (if you open up a credit card, you will get 15% off all purchases for your 1^st two days).

Absolutely the best place in West Los Angeles to buy men’s dress shirts.
I think that their buyer has great taste and I always seem to find one or two new things that I throw into the mix. They always seem to have some sort of a sale going on, so don’t buy anything at retail! Wait a few weeks and you should find a nice discount.

First off, let me begin by saying that as someone who works in retail myself, I am the first one to give salespeople the benefit of the doubt & A LOT of leeway when it comes to customer service.
That being said, the attitude of the staff at this store is beyond uninterested and lazy — they are just plain unprofessional. Unfortunately I have had this experience here multiple times. On my latest attempt to shop in the jewelry department, the three middle aged Persian employees were far too interested in continuing their personal conversation than to bother ringing up my purchase. I waited, impatiently, and nothing. I ended up taking the merchandise to another department altogether to be rung up there.
Disappointing time and time again. I think I’m done shopping here for good.

Two Words: Best Bloomingdale’s
I think the shoe selection could use a bit of improvement. No louboutins?! They do have a spot for Chloe’s, but no TF either… The customer service I received at this Bloomingdales was pretty top notch. I asked them to bring out five pairs and they were very accommodating. Some workers would roll their eyes. They didn’t have my size in Chloe’s but I ended up buying Tory Burch sandals and via spiga’s.
I love it. I am probably going back to buy my brother some oxfords. Stop by to splurge ;)

In regards to my purchase at David Yurman I have to say I really liked Gary. He was helpful and not pushy. I went in with the intention of buying one ring but ended up leaving with two and a necklace. All my doing of course.
Helps when they have bonus points!

Okay. I needed to go shopping for a friend’s birthday gift… but slightly more pressingly, I needed work clothes (my dry cleaner recently commented on how I’ve been getting the same thing washed). And amidst busting a mission to try to find pencil skirts and tops, I decided to take a break to get a new pair of going out shoes — that take form in a beautiful Dolce Vita peep toe boot (random detail but I’m telling you, they’re amazing).
So I’m in the women’s shoe section. Not even salon shoes, just normal women’s shoes. I’ve always known that bougie stores tend to look down on people who don’t really dress the part but… I do not appreciate being forgotten. It took fifteen minutes before someone even acknowledged my existence and after waiting for around twenty minutes to try on my shoes, I witnessed the associate that was helping me talking to a teenager and bringing her her shoes. At that point, I decided to dip. I felt pretty insulted and decided that maybe my bank account wasn’t ready to commit to those shoes.
Then I headed down into jewelry to buy my friend a Kate Spade bracelet for her birthday. After spending ten minutes waiting at the counter and flagging someone down, the associate helping me did not seem amused that I was debating between a few bangles. Well sorry. I wanted to make sure I got my friend something she would like. Damn. She actually seemed annoyed when I pointed to difference pieces in the case. I ended up buying something for my friend out of obligation to not having the girl strangle me across the counter.
I am not cool with lack of respect. At all. Just because I’m younger and don’t have Daddy’s black Amex doesn’t mean that I won’t contribute to your commission. I’m still a human being and a shopper and I do not appreciate being ignored.
I would have given this Bloomingdale’s one star but it has an Allsaints and is close to my office. Even though the selection is pretty good and the hassle is significantly less than going to other Bloomingdale’s, it does not take away from the awful customer service.

I thoroughly enjoy this Bloomingdales. Not only do they have what ever I am looking for, they have more than I am looking for! So I always end up buying something I did not necessarily need, but always leave feeling satisfied.
I signed up for their loyalty program a few months ago… I know, I know, loyalty programs are a drag. But, not theirs! You get points, you get free online shipping for everything and you get discounts before people who are not on the loyalty program. All they wanted was my email and phone number. The free shipping really comes in handy, especially since everyone I know has done their wedding registry at Bloomies.
They have a great home section, a great lingerie section, plus they serve frozen yogurt. I’ve never tasted it myself, but I hear it is absolutely fabulous. They also have killer sales quite frequently.
I’ve found gifts here for the most difficult people on my list. This really is a great store!

Terrible customer service and a more lackluster selection at the men’s department.
***
Came here Dec ’14 right after the holidays with some of sales in progress.
Bloomingdale’s seemed to carry a limited men’s department section with a smaller selection of menswear from various midrange brands. Since its the time of the year that items might be marked down further, I thought it was a good time to browse if there were to be deal to be had.
The selection is okay. Much of the choices available were from brands that were more conservative and not quite so interesting, such as Hugo Boss and Kenneth Cole. They also had a larger selection of Diesel, who I dont understand who in their right mind would be wearing something so gaudy in public.
The jeans were more interesting to me. I found they had a more comprehensive choice for designer jeans, such as Sevens, Joe’s, AG, and other unknowns, but it seemed as though they tried to stock too many brands and not an in depth selection of any single brand. There did seem to be an attractive sale going on that stated $ 99 for select designer jeans as indicated on post in the jeans area, but none of the jeans tags listed the sale being applicable.
Customer service was non existent. Consistent with other poor reviews for the men’s department, I also found the staff to be unhelpful if not dismissive. I wandered around the mens department for close to half an hour, and not once did I receive any assistance despite my attempts to request it. The place didn’t seem too busy nor the staff overextended with other customers, so I’m not sure if there was any other reason other than being snubbed.
The employees seemed to conveniently wander away or chat with each other.
I’ve been to a good deal of department stores, and I cant recall another incident where the staff have been more disinterested. I found this to be one of the more puzzling and frustrating shopping experiences Ive had in some time.
Totally unacceptable.

I went to the customer service department to get a birthday present wrapped. I ordered a nice cashmere sweater for a birthday gift and brought it in along with the checkered delivery packaging that had my details on coz it’s just easier to carry sweater in.
1. Customer service area hard to find as it’s hidden in the linens area, need to ask where it is.
2. I wanted them to wrap the sweater nicely and chose the wrapping I liked and was told it’s $ 10 and pick up next day.
3. Picked it up and gave the birthday present to my friend. He was excited and I was happy with the wrapping BUT!!!
4. He unwrapped it and I was aghast to find the person that wrapped the present did not bother to take the sweater out of the plastic checkered delivery bag that had my details on. Instead the whole thing was packed! How tacky is that!
I’m really disappointed and don’t understand how a classy store such as Bloomingdales would not train the gift wrappers how items should be placed in the box they wrap. What happened to mine was a major faux-​pas!

Esta unidade é incrível no atendimento, ambiente, diversidade de produtos e marcas, porém o preço não é nada bom. Extremamente cara e sem nenhuma oferta nunca!
No black friday ela fica menos cara, mas não barata.