Neiman Marcus

The customer service in the Men’s department is TERRIBLE. I went there looking for a belt yesterday, the men’s department had maybe 3 people shopping on the floor, and I might as well have been invisible. No one helped me. If your career is going to be a salesman, then do your job and cater to your clients to the best of your ability or they will not return and you will not make any money on much-​needed commissions.

This is a straight forward 5. They have plenty of designer shoes, perfumes and make up. They understand my needs deeply

Customer service for returns/​exhanges is EXCELLENT. They were patient, compromising, and more than reasonable. I wanted to exchange these barstools I purchased online for a completely different kind (all within the same brand) along with keeping the discount I received with the original purchase. I know, I was asking for a lot. But they completely honored it and I was shipped the new stools and received it within a week! Wahooooooo!
In general the Neiman Marcus live chat is also pretty great at addressing questions as well.
The actual people who work at the different brands in the store can be a huge hit or miss. Ie dude who was on his phone when I asked him a question. Rude boy!

My husband bought me a handbag from Sally at the Goyard store via phone for Christmas. She was the worst. We have bought stuff from many high end stores and rarely experience such poor customer service. He bought the wrong size so I called to make sure we can exchange it. The guy I talked to was friendly and said to just mail it back. Well, we mailed it back and Sally got back to us and again, was not friendly.
She was just rude and unfriendly. If I were able to purchase it from another store I definitely would’ve. Plus we paid $ 60 in shipping fees, whereas every other high end store has waived the shipping costs.

Let me tell you about Neimans. lol ok. I have a love hate relationship with this place. On one hand they have amazing products and merchandise is unrivaled blah blah blah, however what is very lackluster is their employees who believe that they own the store. lmao what a joke… I can buy their years wage with a few purchases need I remind them. such unnecessary arrogant wannabe Beverly hills housewife women working behind the first floor counters who get in their Honda civics and ford escapes at the end of the day and drive back to their one bedroom apartment flats in The san gabriel valley. lol need I say more.

As I pulled up to the valet alongside a brand new light gray RR I knew I was in for a treat.
Today was my first visit to this location. The store is absolutely beautiful, with ample staffing of employees available to assist customers during a busy shopping season. On the main floor of NM bubbly drinks like Perrier and Champagne were being offered to shoppers which added to the excitement of shopping in such a luxurious store.
I stopped in to visit the Creed Perfume boutique located in the cosmetics department to find a newly released fragrance. I really love how their cosmetics and perfume department is laid out, the brand counters are easily distinguishable making shopping easy and pleasurable. The typical Nordstrom pales in comparison to this store. Time to get out the $$$.

Neiman Marcus is my favorite online department store but this store in particular is the worst for customer service. I could easily go online and pick out the shoes I wanted, but instead I like the choice of talking to salespeople and trying shoes on.
I walk in, i’m just in my casual wear (lululemon outfit, Nike airmax, a no logo Burberry Prorsum jacket, and my favorite Chloe purse). So there I am, standing there, holding up not one but two pairs of heels, I look straight ahead at the three salespeople chit chatting to each other and having a few laughs (not tending to anyone else), but they just glance back at me.
I’ve never felt so disrespected by the way I dress before at a department store than at this one! I couldn’t believe it! Like umm, what? Do you expect me to be in an Herve Leger dress covered in a granny ass Chanel jacket and tacky ass Christian louboutin pumps carrying the most gaudy Moschino purse? Please!
The only people that were being helped were young women in obvious name brand dresses and their older companions, or really really old ladies and their dated Crocodile Nancy Gonzalez handbags and a butt load of plastic surgery.
Neiman Marcus is my favorite store, but with service like this I’ll take my hard earned money elsewhere.
Which is exactly what I did — Saks and Barneys filled my joy and emptied my pockets shortly after. I might have to rethink my priorities on where to shop from now on!

I love NM but I didn’t have the greatest experience with another SA when purchasing my bag. Arrogance and sarcasm is not needed when buying big ticket items. Wish NM would train these people. Not to mention a girl by the name of «j» at the Goyard Boutique!

I don’t know what happened to Nieman Marcus lately, but TERRIBLE!!!
I placed a very large on line order, half the items arrived wrinkled balled up in the plastic bag — not folded! kind of like how we do it sending things back but to sell them like that was terrible. Then I went into the store to return just a few items and it took one hour to process the return. Then for some reason, I managed to purchase a Celine bag as a gift and went downstairs for gift wrapping — waited 30 minutes for the WORST SLOPPY JOB! I had to take it all off. Cheap wrinkled ribbon — the box twice the size i needed. .. and on. NEVER GOING BACK even though they just spent a fortune making the store look beautiful. Someone should tell them to spend some of that on STAFF.

Goyard! The Goyard staff was friendly, knowledgeable about their items and helpful. Oh and they also validate parking tickets. The rest of the store is nice as well. I have never seen a store more organized then Neiman Marcus. You can ask any of the workers a question and they will help you there on the spot. Definately returning to this location.
Parking is right behind the store… you will be able to enter only through Roxbury street. They also have valet. Best thing about this store is that it’s next to just about everything (Barneys, Rodeo Dr., good spots to eat, etc.).

I shopped here recently and was not too happy with my overall experience. I definitely appreciate Saks and Barney’s customer service skills rather than dealing with sales associates at neimans. There is definitely room for staff improvement and management should really re-​evaluate their team in certain departments. Thanks.

This is a worthy competitor of Saks Fifth Avenue and Barneys New York (all within adjoining blocks on Wilshire Blvd). I particularly enjoy having a glass of Champagne in the bar adjoining the men’s department. Super men’s furnishings like shirts and ties. And always a good source for Kiehl’s products.

This is the best place for shopping and great bar on 4^th! Sergei — bartender creates amazing pear martini’s and other cocktails.
Aristotle — helped me select a hot dress for our one year anniversary!
It was a knock out dress and my boyfriend loved it and I felt really sexy and hot that evening. Aristotle works in the men’s dept. I loved that he helped me save time and assisted me in shopping and we were done in ten minutes. Sometimes a girl has no desire to spend shopping all day!
I loved my luncheon, cocktail and gorgeous dress and I also picked up cuff links for my guy, thought it was time to give him a special gift.
I highly recommend you check out Aristotle for your next shopping experience! He has a huge personality and great sense of style!

Five stars because props for selling Goyard! Only sold here, in SF and NY in the United States (not even online!)!
The entire store is beautiful and I love that the brands are set up in like mini shops within the store. Everyone is friendly, but if they sense you aren’t going to buy anything get ready for the cold shoulder – pretty expected in these types of places.
Bathroom was clean and lovely. Will be back when I decide to finally make that purchase :)

This is entirely re: Goyard and Jo Malone, since those are the only areas that I spent any time in.
The sales people at Goyard were beyond helpful– I came in wanting a card case for my boo’s birthday. They didn’t have it in stock (only get monthly shipments from France) but they put my name down and texted me the moment it was in. I was able to pick it up just in time.
The Jo Malone section is great! I told a sales woman what kind of scents we liked and she showed me the most perfect candle that was basically the exact combo that I was looking for.
Really thankful for the valet also.

I had very pleasant experience of shopping over here until the last time. Last time two guys who helped me at prada were very rude. I asked if there’s any new stock available for the bag I chose. The one that displayed was not «new» condition since the bottom of the bag has little scratch. The young guy (seems like in between 20−30s of age wearing glasses) replied the store doesn’t have additional one, and the another worker next to him giggled and whisper loud so I can hear «I told you she’s not gonna buy it»
I think the workers need to be very careful when they say something because it could be interpreted as racist and rude. I was a customer who shopped multiple handbags and wallets over here but I don’t think that they deserve my money anymore. There are other nice workers who have been helping me but those two workers I mentioned the above were just terribly rude.
It was just a nightmare so I won’t come back. I don’t want to think about that experience again. I would rather shop at blooming dale or saks.

The service is amazing here. Especially if you look Chinese and pretend you can’t speak English. They are all over it. LOL
It’s been a while since I’ve been here but my last visit was interesting.
— Valet parking (of course)
— Nice bar and eatery on the 4^th floor with good coffee.
— The guacamole and chips were good.
— The bar has little hooks for your purse. Women pay attention to these things.
— The restroom has a nice comfy couch and outlet so you can juice up your phone and check emails.
— If you’re in the market for a $ 200 cotton t-​shirt with a logo on it, this is your place.
— If you want a $ 4,000+ sweater, I saw one of those too.
— On the first level in the handbag section there is chihuahua sized doll of Karl Lagerfeld you can attach to your handbag for $ 3,000. I don’t understand why either. Someone please explain. Luxury brands don’t make crap like that unless they are pretty sure they can get you to buy it.
Then again, I shouldn’t judge. I’m in my 30s and walk around with a Hello Kitty iphone case.

This store skews a little older — in their clientele, staff, and fashions. I often have a harder time finding things I like here as opposed to Saks or Barney’s. The staff is a mix bag as well. Some are great, but some are not knowledgeable about the product, or don’t even bother helping you, unless they think you’re planning on dropping a lot of dough.
However, the most disappointing thing is that they are getting rid of their home department downstairs. That department had awesome stuff and had the best staff in the whole store. I just don’t get it. This was the last place that had great home stuff from the big department stores (besides Barney’s, which is much smaller department).
Still I enjoy coming here. The store is big and open. They carry great merchandise overall and you can still have a luxury experience here.

Review dated October 1, 2014: New owners at NM (as of 9÷9÷14) so out with the old and, hopefully, in with the new. The entire lower level is closed until January of 2015, so goodbye for now to childrens, candy, home goods, furniture and the beloved Mariposa Restaurant, one of my favorite lunch spots in Beverly Hills. Instead, for lunch, it’s up to FreshMarket on Level 3 (nice lunch but no popovers or consumme) or The Bar on Level 4 in the men’s department (super hot bartenders/​servers and beautiful cougar guests).
The store continues to deliver on all levels. Easy in and out free parking behind the store, and an accommodating staff that will remember you after just one visit. One of the prettiest stores in LA and a great place to contemplate your aspirational purchases. Ladies, for bags, see Mark O on the first floor. He is what Neiman’s is all about!

This sure is not Nordstrom. The staff is snooty, the store is large and hasn’t eatery and they take a long time to process anything, such as returns in there antiquated system.
I purchased something online and had to go upstairs to customer service to return it. One positive thing is they give microscopic bottles of water, about a sips worth while you wait for them to rectify anything they did wrong, which believe me they take their time in.
The store is clean and multilevel in layout. It is also fun to people watch. Housewives of Beverly Hills shop here, celebrities and interesting other people. For people watching, I give it seven stars! For actual shopping or for necessities, I give it one star, so that averages out to three stars. I know, I know, I am generous with my ratings. Whoop whoop!