Public Storage

The reviews here are mixed but it seems like it is more low than high. I will tell you that through the years it has changed a lot gotten worse. Me and my friend who was helping me move the stuff around, found it, creepy, there are no cameras on the floors to protect you. I found a guy there smoking in stairs, fire hazard. They can rob you there, and no one is walking the floors. Very rude workers, bathroom doesn’t work to wash your hands. Dirty storage units, your stuff is full of asbestos powder. I don’t recommend this place, better look for a newer storage place. Not worth the hassle of unsafe.

Public Storage LIC is an excellent alternative to skyrocketing Manhattan storage prices. It is conveniently located a few minutes past the Queens Midtown Tunnel and has a spacious and inviting reception area. The employees, who I have worked with over the past few weeks have always been helpful and informative. Registration for a unit was quick and easy — and all details of the transaction were fully explained up front. I see no reason to waste your money on a storage facility in Manhattan where units now cost over double the price you can get at Public Storage. Save your money and check out this facility!

Initial experience here was horrendous! The person who reserves your unit is actually from a call center in CALIFORNIA! they’ve never even seen your unit and have no clue what they are promising you. The staff on the ground is far from thorough enough to even check is your unit is in move in condition. You land up with ALL your stuff and the lady from the staff on the ground that day is so rude and curt. Let alone the fact that they don’t even give you the right information about the unit when you call in advance — everything from measurement to temperature — all the info is wrong. There is one nice lady there that has been helping me a lot but if she’s not there, you’re stuck with the other lady who acts like she’s paying the company to have her presence felt there. If you can find a better storage space, you should go there instead of this one. Also, their timings changed earlier this year and they didnt even care to inform customers. So i land up there with a rental car and my stuff before the earlier closing time only to learn from another customer that it’s closed! Prices are good, but you do have to be prepared to deal with a lot of nonsense

This is for he company on a whole. If it weren’t so time consuming and a pain in the neck to move things out right now, I would move my stuff IMMEDIATLY!!! They charge you crazy fees. Their customer service is horrible. They are completely unapologetic. They a rude. The worst company!

Chareise was very helpful in helping me pick out a space that was suitable for the stuff i was storing. She was very courteous and friendly during the entire process. It was a great experience signing my new lease :)

Never have I been so appalled by a business — if it can even be called that. From my experience with them last week, they were deceitful and unhelpful, to the point that my boyfriend and I Unilocaled another storage facility and immediately left.
We got a special promotion for Memorial Day which made the price of the unit financially feasible for us. As we arrived with a moving van of stuff to deposit, we were informed that the unit their system assigned to us had water damage. That would be… frightening but fine– we would get another similar unit. We were then told that since we were going to not use the space — as it had damage and could ruin our belongings — that we would no longer receive this promotion, even with an identical unit size. How does that make any sense? We did not choose the space assigned to us and we did not cause the water damage.
We were willing to overlook this until we heard a man come in asking to get information for his police report. Police report? Oh yes, his space had been broken into, his good taken and another lock placed on his pad and the thieves possessions put in his unit. Great…
As we were leaving, they tell us that we would get the payment back on our card in a couple buiness days. We never authorized charges and did not sign a contract… and yet they had already charged the card. To make matters worse, they now claim we owe money despite never signing a contract, never placing a possession in the unit and leaving before we could go any further. This was not the storage place for us — or any person with common sense or care for their belongings.

Got here today at 5 minutes before closing time and the lady was nice enough to allow us a few extra minutes past closing to help. Thanks. The staff rotates so I guess we were lucky.
We have a room here and been using Public Storage for over a year or so now. This is where we store the gold bricks, uncarved gems and extra toilet paper. Luckily, they are open on the weekends. And seldom sees heavy traffic of customers, so that is good.
The loading dock fits 4 vehicles (sedans/​SUVs). If you’re the first two customers to drive up front and someone comes behind you, you’re blocked off until that person leaves, keep that in mind. Suggestion: if you have an extra person with you to watch the car, park on the side walk.
For the storage space itself, there is usually a dolly or cart available, they have ample amount of supplies to pad your items and the staff are friendly.
As expected, you get what you pay for, and depending on the locker/​room a bit inconvenient to use. But since we been renting the storage space, we found the more you pay, the more convenient it is to access the room. It’s not a 5 star hotel, it’s a place to store stuff, so yes it’s not the prettiest place. But it works and not too dirty.
The area that it is in is at the end of Long Island City; near most the commercial warehouses. It is very close to the Midtown Tunnel into Manhattan, LIE and Brooklyn.
I think the place is convenient for those not overly picky, kinda pricey but not overly so for NYC and it’s not highly maintained but it’s not a 5 star hotel. You store your stuff there. It’s extra space.

I just paid my bill on their website and out of the corner of my eye, I realized they shortened their access hours substantially. They used to be 7a to 7p, now they’re 9:30a to 6p. How is that fair if I’m paying the same amount of money? I guess I can’t go before or after work anymore…

Very bad. BAD !! BAD! BAD!. Don’t go near them. selling people’s stuff from auction!!!

Those motherfuckers steal your stuff. Don’t ever trust them.!They auction your personal unit without notifying you!!! be very careful!!! Stay away from that company!!!

For starters, this is the first time I ever reserved a storage space anywhere and maybe my expectations were just too high but I was honestly disappointed with the storage space I was given.
The day I moved in the young women at the front desk seemed desperate to leave. I don’t blame her, she ended up staying well past 5:30 to help me and another couple finish our paperwork. The location itself is very isolated and their parking only has spaces for two bigger trucks, I have no idea what they do when there are more than two customers moving in but on the day I moved in I had to wait until one of the other moving trucks left. Not to mention they give you a really long code to get into the building and to access the elevator, you can imagine how tedious this gets when you’re moving in and it is freezing outside.
I was placed on the fourth floor, which isn’t too bad. On the few days I have gone the elevators work fine and there are usually only one or two other customers wandering on the same floor. The space I reserved was quoted as 5.5′ x 12.’ Meaning that since I am 5’2, I should be able to walk throughout this space comfortably. Wrong. Not only do I need to use a ladder to get to my space but I also need to hunch to move around. I guess they forget to mention that their ads are not «true to size» and that there will be pipes running through the space they are charging you $ 90 a month for.
There is no lighting inside the actual storage space, so if you are planning to reserve one of these spaces makes sure to carry a flashlight. Also, if you are planning on shifting boxes around or sorting your things make sure to wear old clothes. I made the mistake of going inside my storage space with one of my newer jackets and ended up walking out with numerous white dust stains. The space itself is very dirty and the rat traps set up in the halls make me feel very uncomfortable.
Save your money and your time, use another storage location.

Where do I start? I reserved an 8 X 10 «room» via the central reservation agent. When I got to the storage facility I was shown an 8 X 10 ‘locker’; to get access to the locker I would need a ladder and carry my belongings up the ladder to put into the ‘locker’ or attic crawl space. Unbelievable! If I didn’t have a van full of belongings I would have walked out immediately.
Then I was shown several other rooms, which are all very flimsy built out of drywall. The floors are filthy and there are mouse traps/​poison boxes strewn about the facility. Certainly not what I expected from what is purported to be a first class facility. It is far from it.
As for the cost, the 8 X 10 «room» was quoted at $ 131 per month with the first month at $ 1. Well since that room was no good I lost the $ 1 first month deal but was given 50% off first month. I felt like it was bait and switch tactics. Though the employee working there was very was any and tried to be helpful.
In short I’d recommend searching for another facility; one with corrugated steel walls and ceilings where you can actually hang clothes.

I have had a 8×10 unit for a year and half here. When I went in to downsize I was shown a smaller unit 5×8 that fit my stuff perfectly. They did the paperwork, credited my bill, closed my account, were helpful, pleasant and accurate. Excellent experience, quiet facility and easy to park, Minus one star for one broken elevator and hallway floors need painting.

Bryan the manager and his staff were extremely helpful to me in a pinch! They were able to make adjustments to my reservation get me a bigger room and were attentive to my storage/​pricing needs.
I HIGHLY recommend! Thank you!

Excellent staff. Very friendly & helpful. Pleasure storing with them. Manager excellent & so is the staff.

Not really getting the bad reviews. I’ve used a few different storage places, and Public Storage is by far the best. This location Is much cleaner and seems to be safer than some of the other storage places I checked out. I went in yesterday and wasn’t happy with the unit I reserved, so Tony and Stephanie (who were working the desk) hooked me up with an even better one. These other reviewers just don’t know the market rates for storage, I guess. I paid twice as much for the same size unit when I lived in LA. Would definitely recommend.

I made a reservation online for a 10 X 10 unit -«CLIMATE CONTROLLED». When I arrived to view it, the property manager showed me what looked like a 5 X 10 that was on top of another unit, with a HUGE wet spot in the middle of the floor. smh! ARE YOU KIDDING ME!!!
Secondly, the 3^rd floor felt really hot and humid. so I asked her if it was a «Climate Controlled» Unit as advertised (Clearly it wasn’t)
She had the audacity to lie and say yes. So at that point I blatantly disagreed with her (in a humorous manner).she then decided to be Honest and revealed that the only Climate Controlled units that existed were on the 4^th and 5^th floors. and they are way more expensive than the one that i reserved initially.
Gee thanks a bunch for MISLEADING me with false information on your website and attempting to mislead me in person «Ms. Property Manager»!!
FACILITY & UNIT: Old and a bit shabby.
OVERALL CLEANLINESS: Below average.
CUSTOMER SERVICE: Shady!
I was so disgusted!
What a waste of my time and gas!

This has been where my stuff is still now… It hasnt been a month yet but I am so itchy to just get it all out before they start charging me $ 90 for a small space.
We got the $ 1 month deal right away as a walk in, but ended up paying almost $ 50 for the fees and whatever additional crap you have to pay for just to get the instant space you wanted.
The staff were quite friendly, actually too friendly because the girl kept on talking like there was no tomorrow, and kept me there for about an hour just filling out the paper and signing the contracts.
We were placed on the third floor on the very very end of rows and rows of storage boxes, where it feels like a one stop train ride till you reach it. And atlast it was there that I had my piece of storage haven. Amidst the broken door lock that the girl fixed by hammering two new screws in, I was fixed before we left all my crap in.
They gave us two keys and a tiny business card with your passcode written on the back just in case we would need to come back after office hours.
Its all true how they say you always get the worth of what you pay for especially when its cheap.

I called several facilities to ask whether there would be 24 hour access. The person I spoke to on the phone was all about telling me what I wanted to hear regardless of whether it was true. I picked the LI city public storage facility based on the lie that I would be able to access it 24 hours a day, but was informed when I arrived that I would only be able to access my unit during normal hours.
I am giving 2 stars rather than one since the person I spoke with was not someone that worked in this specific facility, and for the fact that this facility was impressively clean.

Public Storage is cheap but sadly you get what you pay for.
I rented a unit at the Long Island City location for less than a month; in total, the bill was under $ 30 thanks to a «$ 1 pays your first month of rent» special they have now. Still, I wouldn’t do it again.
The central reservation agent was extremely helpful as was the Van Dam location manager who called a day in advance of my move-​in. However when I arrived at the location that manager was nowhere to be found (it was Sunday) and it took 2 hours from the time I arrived to be assigned a unit! The 2 trainees manning the front desk first said that the location didn’t have 8’x10’ units, which turned out to be incorrect, then showed me two incorrectly sized units as alternatives before magically discovering my reserved unit on the next page of their clipboard. The kicker was having to complete all the paperwork manually since they couldn’t locate the unit in their online reservation system. Coming upon 2 hours with my truck parked outside, we all agreed that I should pay in cash because operating the credit card machine was too difficult and would delay us further.
This fiasco could have been ameliorated with some basic customer service moves (apology email? follow-​up call? free $ 8 lock? anything?), but unfortunately the higher-​ups weren’t helpful. I was shocked by this given how great they seemed at the beginning. When my unit initially could not be located, I called the central reservation center and the NY district manager (whose contact info and quality guarantee is posted at the front desk) and neither was helpful or overly concerned. The district manager did walk the trainees through the manual paperwork on the phone, but could only offer a «sorry, we’ll try to make sure it doesn’t happen to the next person.» Utterly dissatisfying!
If you do use them get insurance of some sort — when I moved out yesterday the ceiling was leaking and pooling water on the ground floor — glad I was on the 4^th floor!