Stor-It Vault Self Storage

I have a charity and this place was the only one that gave me a good deal. Maria gave me a call when someone who was supposed to use the truck did not cancel and she knew I needed and wanted to use it, you’re supposed to pick it up by 10 but she gave me till 11 to get there .I found the place very clean the only minus is that they’re not open late and I work till 6 so wish I could stay it would stay open till at least 9pm. Even on weekends. I found Maria and Rey very courteous.

I have rented in this place twice before. I decided to come back because there is no other place where I can get good prices, a truck for my move in for free and great customer service! I recommend you go in person and meet the staff. Their awesome! Thank you guys. :)

I collect pieces of furniture and have some vintage things that I love but don’t have room for, so decided to rent a storage unit. .
Strengths
When I first called they gave me a super reasonable rate, and I was happy with the size and condition of the unit. Customer service and front desk staff were pleasant to deal with and responsive whenever I had a question. A plus. Unfortunately it ends there…
Weaknesses
I’ve been renting here for a little over a year. In that time they increased my rate over 100%. Again, they’ve DOUBLED my rate in one year, still can’t believe it! Vault justifies the increases to «keep up with market value» but they’re comparing themselves to places like Public Storage which they are not. Not a fair comparison.
Recommendation
I highly encourage you to go somewhere else. They seem to be conducting a marketing scheme to get you interested at a low rate, then once you’re in, they raise your rent every month. Isn’t that against something at the Better Business Bureau? I’m actively looking for an alternative, and so should you. Sorry Vault you could have had me as a valuable customer but you blew it.

Is there a way to give less than 1 star? DO NOT RENT HERE IF AT ALL POSSIBLE *
This was by & far the absolute worst decision I have ever made. Unfortunately due to money & time constraints I had no choice. My readers digest version:
*Upon renting here, I called to get pricing and to VERIFY the offer & use of their truck FOR FREE (depending on availability). Within 20 minutes of them CONFIRMING that it was, I went down to look at the units was taken around by a man with the personality of a box of rocks and zero customer service skills. He seemed rather inconvenienced having to show me 3 different units. As I am in the office filling out the contract, another customer comes in, RESERVES THE TRUCK for the very same day that I was-​mind you– I was there first & called ahead of time. And upon finishing the signing of the horrible– zero liability contract, when I was verifying the truck use– box of rocks tells me– sorry, it’s been reserved. ARE YOU KIDDING ME?! Anyone with any amount of forethought would have said something — done something when I got there– that is the ONLY reason why I rented there! I was HEATED. Alas. they couldn’t care less. I was stuck-​I had no other choice, they weren’t accommodating whatsoever.
*Moving day-​I had to RENT A UHAUL pick up truck & make multiple trips– however-​upon my very first trip to the storage facility, whats that? THEIR TRUCK WAS SITTING THERE PARKED. Now I’m even MORE pissed off than I already was. I finished my multiple truck runs in a pick up & a hired person from craigslist for their truck and many hours later I’m done.
** WHEN I CALLED UP TO THE OFFICE AFTER I HAD CALMED DOWN– to ask them WHY WAS THE TRUCK THERE when I had attempted to reserve it the day in the office and they told me it was taken– oh– the guest already used it & returned it to us. YOU HAVE GOT TO BE KIDDING ME & make no attempt to help me out why don’t ya? I was FIT TO BE TIED! So since I was ONLY renting there for sake of that truck & didn’t get to use it EVEN though it was back when I needed it, are they going to compensate ME for having to rent and spend money elsewhere for a moving truck?! You would think right? WRONG! Would you actually believe that the wretched woman on the other end of the phone line– Maria– must be related to box of rocks– told me that the best thing she could do was give me a credit of like $ 20 — $ 30 even though that didn’t come close to the near $ 100 out of pocket I had to pay for the other. I was barely able to speak I was so angry and then when I finally said fine– I’ll take the credit. (Yes, I had an attitude, but with every reason). She blatantly said to me and I quote «you know what? no, I don’t think so, I don’t have to credit you anything». she hung up on me.
*** Fast forward– their service has not improved, now I’m ready to move out of there, went to give notice & pay a prorated amount of rent because I’ll only be there until mid month & no. They don’t take partial months rent– so the assholes are going to take full months rent from me having ripped me off in the beginning. their doing it again in the end. *** DON’T RENT HERE !!!
** was never able to reach corporate or owners through any of this either total scam
**5−7 – 2015 Email rec’d from Vault Storage:
«Ms.Bermudiz, We were informed that you are planning on moving out by mid May and have notice that you already made a payment on line.
We got a review that seems to have come from you about your bad experience at our facility.
We would like to credit your money back to your cc if you remove the Unilocal review that you have posted under a different name and you will have until the 14^th of May to move out.
Thank you,
Stor-​it Vault Long Beach»
5-​8-​2015 My emailed reply: «My name is Benudiz– you could at least attempt to get it right when your back peddling because of a much deserved poor review. I don’t know who sent this email because they weren’t professional enough to use their own name. However, if it is one of the 2 people that run the place– no chance in hell. I will speak to an owner over the phone ONLY & possibly consider it– I can be reached at 714 xxx-​xxxx.​Lisa BENUDIZ​
5−12−15-Response to the «owner» here on Unilocal — Are you serious? Are you really going to try & back peddle right here, right now on social media? Customer Service is nothing your people even know– — As for reserving the truck– you don’t reserve the truck till the unit is rented– but then it was reserved a week prior? which is it? Make up your mind– ??
Perhaps you should re-​read what I wrote, because you’ve missed the point entirely! #1-​I called first to inquire about the truck being available.
#2 upon hearing that YES it was, I rented from you & drove there immediately within 20 minutes to rent the unit in order to get the truck &
#3 I was offered nothing in regards to the day of rental– ALL LIES
Lastly, what business owner wouldn’t call a customer given an opportunity to clear the air & bad review? Vault Storage-that’s who :)

My husband and I rented in 2008, been awhile I know. It was a horrid place… as for security cameras, door alarms all lies… our unit was broke into and at least $ 7000 of our personal items were stolen. after all the reports were filed with the LBPD my husband and I went back and had them test all the alarms, they were non operational «Really»…and no surprise the cameras weren’t working either… STAY away! !!

Well… I can’t agree with these other reviews at all… and I’m sure reviewing an establishment you were employed at is pretty biased. I didn’t Unilocal this place which if I did I would have turned the other cheek on it and looked elsewhere. I’m glad I didn’t! Hubs found this place online somewhere and we rented out a 10×12 (I think) enough to fit furniture from a small 2 bedroom apartment. Our storage locker was clean, near an entrance, and air conditioned. We paid $ 106 total per month…$ 99 special plus taxes. They’ll even let you use their haul truck for FREE! I wish I would have known that before I rented a uhaul! :(Everyone that I encountered their was super friendly and attentive to anything we needed! After we checked out of our locker, they let us keep our uhaul inside the gates when we went to lunch feed my brother for helping us load the truck before we made our big move to Las Vegas… awful nice of them considering We took a 2 hr lunch and they could have told me I have park outside of the storage area… if you want a fair review here it is! There office area is fancy the storage areas are clean and ac’d, they have deals on lockers, you can use their truck, it’s rodent and pest free, service is great and it’s decently priced! I’d choose this place before any Public Storage facility! (^_​^)

Manager Maria, has no customer service, rude and very obnoxious person. This is my 2^nd time renting a unit with this location. Previous managers were always courteous, friendly and always said thanks when you paid your rent. I moved to this location because they had a forklift which we tenants could use, especially me since i load very heavy loads which require heavy machinery to move. The other day i went to get the forklift key from the office and i was told that they do have forlift services since they are under new ownership of which i had recieved later notify me of change of ownership, but did not read anywhere of change of services that we had signed for. I called The Manager Maria to enquire why we were not notified of the no longer forklift policy. She went on rant that it is was my responsibility to constant contact office of any policy changes not vault storage responsibility. She went on saying a lot of customer had moved away because of cases of my mine and she did not apologize for any trouble that this causing me. I had to go hire extra from own pocket to help unload and load my goods after maria hung up on me. I am currently shopping for another location with forklift services. I now have to move again, rent a truck, hire help all for my own pocket.

I moved into Vault Storage THINKING I was saving money paying $ 68 for my unit. i drove actoss town to move into this unit for the price. 2 months later i recieve a notice saying my RENT IS INCREASING to $ 109 a month!!! really!!! This is a total scam and ridiculous. They just try to get you in. I had public storage for 4 years and they NEVER increased on me. I even asked if they would increase rent when moving in and was told no. Now i am stuck with my stuff there and further away paying more and if i want to move it of course have to rent a truck and hire people because im pregnant!!! am not one to complain much but believe me when I say to save yourself the money and headache. They know they are scamming customers and it’s just wrong.
UPDATE; they have increased my rent since to $ 122 a month all within a year. Beware!!!