Dr. Julia Song and staff are terrible at communicating procedure/surgical preparations, recovery and expenses. Surgical assistants/technicians/medical assistants lack proper education and training to assist in surgery, perform given tasks(such as eye exams) and answer patient’s questions. After months of post-operation treatment from a surgery I was literally given a one day recovery time, I can confidently give Southern California Eye Physicians & Surgeons Center for Oculofacial & Orbital Surgery a one-star rating.
Rachel R.
Place rating: 5 Los Angeles, CA
Above and beyond! My father consulted with both Dr. Julia and Dr. Alice, her sister. They and even the technicians in their office were helpful and informative about his condition which I will not disclose for privacy reasons. It has been two months since his surgery and we have had no complications. One little thing is that the pharmacy ended up switching one of the eye drops to a generic brand that was not exactly what the doctor prescribed. We called Dr. Julia to make sure, and she promptly returned our call with voicemail containing the information we needed. It is a relief to find a doctor with good«bedside manner» and not to have to deal with all the horrific possible complications of surgery! Dad is completely satisfied with the results: clear vision and repaired eyelids. Thanks, Dr. Song(s).
Earl Y.
Place rating: 1 Pasadena, CA
I’m writing this review to warn people about Dr. Song. Dr. Song incorrectly diagnosed me with first being a Glaucoma suspect then later actually having Glaucoma. I have had suspicions about her diagnosis since the beginning, but her most recent diagnosis(that I have Glaucoma) pushed me to find another doctor. Here are some facts: 1) Eye pressure is normal always around 10 to 12. 2) My peripheral vision was normal on the first test, but not normal on the last visit. I told Dr. Song that something was not right with the test. My eyes were unusually tired that day and I just felt the test wasn’t executed properly. 3) My other tests were normal for all 3 visits, except she said my optic nerve was slightly large part on the first visit. 4) I’m Chinese, and the statistics for my race to have Glaucoma is low. 5) My family has no history of Glaucoma, lowering the chances even further. 6) I have asthma and Dr. Song attributed the Glaucoma to my inhaler. This was quickly disproven by my pulmonologist by providing me with the actual clinical research. I obtained a second opinion from the chair of the USC Eye Institute who teaches and practices. He was so puzzled with Dr. Song’s diagnosis. He said«How can a so called glaucoma expert diagnose you with Glaucoma with eye pressure of just 10. All your tests are normal including your optic nerve. You’re not even a Glaucoma suspect. I hope this helps you make an informed decision in choosing a good Opthalmologist.
Deidre M.
Place rating: 5 Long Beach, CA
I have worn glasses since elementary school and I am very particular about who gets close to my eyes. While living in Pasadena I went to Linden optometry and received the best care and customer service. Now that I’m in Long Beach I was nervous about finding a new doctor. I’ve been seeing Dr. Julia for a few years now and she is wonderful. Dr. Julia and her twin sister have a location in LB and Pasadena. I have been to both offices. The staff are friendly and seem knowledgeable. In this office I noticed that there are mediCal patients and the staff work hard on getting authorizations for them so they can be seen. I think that is great that they service all demographics. Dr. Julia is very friendly and patient. I would recommend to anyone who is looking for a new optometrist.