Carter’s Babies & Kids

If you’re Caucasian, they will let you use their store restroom. If you’re Latina they will ask their supervisor «umm do we have restrooms?» and they will turn around and look at you and send you to the food court… Even the Caucasian lady said out loud «but I just went to the restroom in here»

I walked in here to do an exchange and was extremely disappointed with the customer service. There were so many people in the store (on a Monday) and not one sales associate or manager was on the floor helping. The manager was behind the register chatting about work gossip with another associate and another person was ringing. Not once did I receive a Hello or hi, I see you have a Carter’s bag, how can we help you with an exchange. Then… I get her overalls home and we wore them this Saturday and they’re already falling apart! I’ll remain a Babiesrus customer when it comes to purchasing Carter clothing. At least I get a Hello and an easy exchange there.

Called this store to find out if they had any Thanksgiving outfits left for my newborn grand baby twins. I understand it was a day before Thanksgiving but I figured I would save what time I had left by calling before going to the store. The girl who answered the phone said, «I’m not sure but if we did it would be on clearance», with a little smart chuckle. I was instantly annoyed and said, «Thanks for checking» and hung the phone. Needless to say, I’ve never been to this location nor would I ever try to go in the future. Customer service is everything practice on serving your customers; disappointed.

This is a good size store for babies to kids (8) clothes. This store is located in LBTC so there is plenty of parking although it may get hectic on weekends.
The store carries the girls clothes on the left of store and boys on the right. As always girls clothes are more fun and the boys clothes are really basic but they do have cute shoes. They also sell baby items such as bath toys, plush, wooden toy’s, blankets, crib shoes, bibs and slippers.
What’s awesome about this store is they’re almost always having a sale and you can save even more if you sign up for their emails. The ladies here are nice and so are the customers. We mommas always end up chatting up with other mommas asking for and giving tips, opinions and suggestions. LOL #momlife
I loooove baby clothes! As well as dressing up my newly turned 2 yr old. Since Carters is a well known brand for babies, this is where I can shop and feel the comfort that my baby is still a baby and not quickly growing in front of my eyes. With cute onsies for up to 2 years old (24months old) and footie pajamas available here from newborn to 8 years old that will keep my baby always looking like a baby (in my eyes) at any age. LOL #thestruggle Don’t judge me.
So if you’re looking for cute baby/​kids clothes or a baby shower gift this is the place! Will definitely continue to be a regular here.

I have been here a couple times for different baby shower gifts.
What I have noticed is they always have some kind of crazy sale. Whether if you are online or in store, there is always a discount. They also have a rewards program where you get 1 point for each dollar spent. When you reach $ 75 points, you can redeem a $ 10 dollar gift card.
The staff is helpful and friendly.
The layout for clothing does not seem messy and fairly organized.
My only complaint is the workers have a hard time clearing the line in store. It is difficult for someone who wants to get in and out due to the delay at checkout. Other than this, this store has decent prices for children clothing.

Ordered online and my order for shipped to this store. First off, this store location is near the Starbucks. It was hard to find at first and I had to call the store to find out the exact location.
The store was overall in a good condition. Clean, organized, and visually appealing. I’m giving two stars off for the customer service. One girl was just standing around and didn’t acknowledge me while I was standing at the register waiting to be helped. The other associate was helping someone else and once she was done I still was waiting for someone to help me. Eventually I was helped and slowly received my order.
I would recommend going to the Bella Terra location in Huntington Beach if you would like good service. There was only one worker there & I was helped right away. The worker even answered a bunch of questions I had about baby shoes.
Overall, don’t come here for the service. If you are an independent shopper this will be a great store for you.

SO MANY CUTE CLOTHES & everything was 40% off. Score.
I came in this afternoon to get some outfits for my friend’s baby girl.
I was pleased to see all the options available and torn between so many pieces!
The store associates were friendly and the store itself was clean. Not much more I could ask for.

Lovely person and friendly too Lorena was helpful and friendly Nice place and clean

Cute clothes but terrible customer service. I stopped going years ago, because of rude associates. I had to return this week to exchange a gift– they are still rude. I had a gift receipt and even then they couldn’t find the amount to credit me after 25 minutes! I hope I never have to return!

Wonderful and adorable options, I’m very excited to make this a place I go to regularly when my little girl gets here!
Perfect for cute options for every occasion.

bad customer service. The young lady with the really dark black hair and red lipstick didn’t even care to greet me when I walked in. I had my daughter with me and she didnt care. the store was basically empty. I had to take initiative and ask her about what I was looking for. and I noticed that her and the black guy working there stood around talking and gossiping rather than helping. I was going to buy stuff there, but thought about the customer service and refused. I put back my items and walked out. Still, no customer service to tell me to have a good day. Even ross has the security greeting you and telling you to have a nice day. no wonder the store is empty. please tell your cashiers to pay attention to the customers and stop being snooty, it will cost carters a sale.

Took advantage of the 50% off sale this past Presidents Day weekend. The woman at the register was cordial, nothing out of the ordinary. I come here at a regular basis because I just love their clothes!

Really bad customer service in this store!!! Waited almost 20 minutes in line and nobody even took notice. There were two lines and because the woman in front of me was taking a long time returning her stuff, i had to wait forever. There was one person on the other line and after she was helped, the cashier called the person BEHIND me. So I kept waiting in the same line hoping the woman returning merchandise would finish or the cashier on the other line would call me next. But no! There was even another employee who was not doing anything an did not even say anything to me although I was clearly getting impatient waiting in the same line. I used to work in retail and either we had one line or we took customers from both lines if one line was clearly taking too long. The staff in this store clearly has no idea of good customer service!

Large store that has a good selection of clothes. You can sign up for 20% off coupons online. Parking is horrible on weekends, but that’s to be expected with the LB Towne Center.

Pros: Lots of Merchandise, Great Sales, Friendly and Helpful Staff
Cons: The Parking
This is a great store with some great deals. The staff is nice and friendly everytime that I have been there and this location seem to have a lot more selection than the other local stores. I have a Carter’s right across the street from me, but would rather travel the extra distance for a better selection and more friendly service. Yes, the parking is a con, but at the LB Towne Center thats to be expected.

Great prices even better staff!!! Everyone time I go the employees are always so friendly and helpful. Plus they are always having amazing sales!

I really like this Carter’s, but a word to the wise, don’t come without a coupon. If you sign up online, you will get emails with 20% off for each month. If you go in and shop the deals and use the coupon, you can leave with twice as much clothes than if you buy from the new arrivals rack. I try to come here without kids so I can have my head on straight, the signs are confusing. For instance, one rack will say 60% off, and then you look at the tag and the jacket is $ 50…the rack next to it may not have a sale sign, but it will have jackets for $ 10.

I’ve been going baby shower crazy the past few weeks. My sister and sister-​in-​law are due about a month apart, so I have two showers in the next two weeks. Although I’m not usually one to really care about babies, I am getting excited to welcome my new little nieces into the world.
I started shopping for them while doing my Christmas shopping and haven’t really been able to stop. I bought these cute onesies online that say «photo with baby 25 cents». I thought a good accessory for the onesie would be a piggy bank to keep all of their earnings. And so the search began.
I looked online to get an idea of what I wanted and where to buy it. I saw that Babies-​R-​Us had a silver piggy bank made by Carter’s that looked perfect (in my price range too), so I made that my first stop. But of course the only banks at Babies-​R-​Us were ugly musical piggy banks with pink flowers painted all over them. Gross. I headed across the street to Westminster mall and checked JC Penney, Macy’s, Things Remembered. No luck.
Then I remembered that there is a Carter’s store in Long Beach Towne Center. Now, it gets one less star just for that. I really don’t like going over there. It’s like mass suicide trying to get in, park, and get out. But I decided I would give it a shot anyway.
I walked in and like a Christmas miracle, there were the silver piggy banks lined up around the registers. Yey! I picked one up and waited for the three girls working there to have a lull in their conversation so I could interrupt to ask how much they were. I picked up two and wandered around the store a little.
They had a sale going on, which I guess is good. Their clothes are pretty cute, but normally a little pricey. You can find just about everything in their store at Macy’s, JC Penney, and Kohl’s (except piggy banks, I guess). And you can also find some of their items way cheaper across the street at Ross. They also sell a few accessories like diaper bags as well. Unfortunately, I did not find any clothes made in the USA and it seems that a good deal of their clothes are made in China, so I doubt if I will ever come back here again unless I need another piggy bank.