Ace Hardware

I had to come in to get a new univetsal garage door opener for my condo. Guy at the key center area was very knowledgeable and extremely helpful. I always enjoy my experience at Ace Hardware. Kinda like the radio shack experience vs. Best Buy.

AVOID THIS STORE. I brought in a blank key to be carved and the employee named Richie completely botched it and now I have an unusable key. (The blank cost $ 17.43) so now I’m out that much money and the managers refuse to take responsibility and actually tell me IM at fault. Unbelievable. From incompetent employees to a disrespectful manager. It’s bad news all the way at this Ace Hardware.

The guys in this store have done so much to help me fix many things. Their plumbing supplies are the best in the area. They have a large selection of fasteners and kitchen supplies including canning supplies and real Oster blender blade replacements.
Glenn is the master of repair with many innovative ideas on how to make the perfect repair. i have so much gratitude for all the assistance these guys have given me. Words just don’t seem like enough.
They have many things you would not expect. For example I could not find bicycle training wheels at any bike store or at Target, Walmart, or Kmart. To my surprise I found adjustable training wheels at this Ace. The store is packed. Spend a little time and look around you will be surprised what you can find.
They have unusual gifts that don’t seem like they have anything to do with hardware but they are fun. I have never disappointed the person I gave the gifts to.
Keys, KEYS, and more KEYS. They have a large selection of personalized keys for every personality. They are great at fixing and replacing locks.
Some days they get busy, so be patient or go on a off time, if you want more assistance.
Returns are easy, if you have a rewards card. It is all on their computer.
How does it compare to Home Depot or Lowe’s? Sometimes I need to go to a big home improvement store to get building materials but I have found that sometimes the big store’s prices are actually higher than Ace. The knowledgeable assistance at Ace is priceless. Plus these stores are franchises, not big corporate stores. So you are supporting a small business, that is a plus to me.
So gather up all the broken toy’s, shoes, sporting goods, and a list of issues around the house and head out to Ace across from Stater Brothers on the corner of Spring and Palo Verde.

Worst place ever verry rude people glenn the manger was came from hell he scream at me and and said I am tired of u the guy who installed the glass was retarded it took him 2 hours too do the job and every one thats working her was looking at me like I was from a other planet save your money stay a way from this place I will never come her even if I have too drive cross country/​/​/​/​/​/​glennnnn u are the worst////////

I’m a big fan of hardware stores, but this Ace needs some serious work when it comes to customer service. I was attempting to sign up for the Ace Rewards program, and, when I handed her the application, the cashier complained aloud that it would be a lot of work for her to enter my information. True, it was a long, hot day, but her attitude was a serious obstacle. Her complaint was followed by a very long session in which she attempted to type my details into the computer with little success. Eventually, after I pointed out that she’d noted my address as in IL rather than CA and I had also mentioned politely that she’d mistyped my phone number three times, she told me with no small amount of impatience and exasperation that she would finish the application after I left.
The clerks working the floor were reasonably helpful, but this Ace needs to work on customer service when it comes to the cashiers.

I returned an item for approximated $ 9 that I had purchased earlier in the week with my bank debit card. The store would not give me cash in exchange for the return like Lowes would do, even though I purchased another item on the return day of lesser value! This shows me that they do not want our business.
The bald guy missing a few teeth was called by the casher to explain to me that I would have to wait FIFTEEN DAYS to receive credit on my debit card, and he gave me a contact person (the run around), which was another store employee that comes in at 8:00 P.M. when I questioned their Company Policy of holding my return money.
Obviously the owners company policy of holding debit card money on returns is not customer friendly.
Any Company that is so DESPARATE for money will not receive my business anymore.
Do not shop their they are TERRIBLE!

Just left this store about a half hour ago. Was treated very rudely when we try to returned an item. We had original receipt, package was not even opened. And had just bought the item half an hour or so earlier. (S shaped hangers, not right size.) Young lady at register was rude, and had a terrible attitude. Like it was coming out of her paycheck! This is the second time we have returned something here, and got treated like crap. We will NEVER go back. And what a shame. This is handy, since it shares the parking lot where I grocery shop.
I have been in this store while the cashier had her cell phone on, texting too. Today was the last straw, there seemed to be manager there, or at least an older lady, who noticed that things were not going well. But she seemed to think that it was ok for the younger lady to be rude to the customers. This is no way to do business in the neighborhood.

Friendly and knowledgeable staff. They have a great selection that is pretty well organized. Their checkout area is pretty small, but they staff it pretty well to keep lines moving out the door.

I usually HATE going into hardware stores. I avoid lowes and Home Depot as much as possible. ACE is different. I can go into Ace and someone always says hello and asks if I need help (which I ALWAYS do). They are so nice, direct me to exactly what I want and will take the time to explain the differences between products. I get keys made there also. When I have gone to other places, the keys are just not as smooth as Ace. Thank you! You guys are so nice and awesome.

Came in for a mailbox and mounting hardware.
I figured it would be rather simple, and understanding some handy man stuff, I came in to get a mailbox as mine recently broke.
The associate that asked me if I needed help, did not know how to help, and didn’t know much about what I was asking. He quickly realized that he couldn’t help me, (looking for a mounting bracket) so instead of trying to be help, he walked away to flirt with the cashier.
I continued my search for what I needed, and asked again. This time I was handed off to someone else, (And the associate went back to flirting with the cashier, and playing games.) The associate that came to «help» also didn’t really know the answer to my question (looking for a screw to fit an anchor).
I picked up what I needed with the little assistance i obtained, and left remembering why i don’t come to ACE for anything I need.
ACE hardware, you may want to look into hiring associates that understand home improvement in same fashion, or at least have an interest in understanding what they are selling. Otherwise your customer base will start getting worse.

If I could give this store 10 stars I would and their amazing employees deserve even more than that. I have been coming to this store for years and Roel is ABSOLUTELY the BEST! I have thrown pretty much very home improvement and DIY project at him and he always has a solution. I’m not very handy when it comes to power tools and he is always willing to go above and beyond to help me out. He and Glen are always trouble shooting and provide the best customer service possible. I’m happy to be known as the hula hoop girl there and because of them I will be a customer for life.

Love it! I got my feeder for 12.- after ordered on amazon but it takes 15 to ship to me… drove a half mile to Ace and got it right away !

Great hardware store. A very complete selection. Rowell knows EVERYTHING about hardware.

Roel is the best! Went to Ace for a valve to hook-​up a new camping grill top. Roel had me ready to go as soon as he looked at my grill top and saw I just needed a different hose for my tank instead of fittings that would cost more.
Best place to shop for any hardware need!

Let me keep this simple. Best hardware store around by far. The staff is super helpful and thorough. I’m a DIY klutz, but the Ace peeps are willing to walk me through any of my projects. I will go there even if I don’t have to buy something.

Just avoid this store altogether. The sales staff is not knowledgeable or helpful. I think they put their most inept on phone duty.
If you have spent hours on line trying to figure out why you can’t place a «ship to store» order, I found out why. After days and hours of trying to procure 2 items that are ONLY offered by online order, I was pulling my hair out thinking it was poor scripting and data entry. I called the store and waited for 25 minutes for some kid to tell me I could come IN, place the order and then come back for it. Why should I? There is a website with a nifty shopping cart that is SUPPOSED to allow you to purchase (order and PAY for) these items and pick them up when they arrive just like Target, Walmart, Kmart and many more. But NOOOOOO, not with Ace.
Each store is franchised and they are able to refuse to participate in such methods of purchase from the company website. I certainly understand a store being individual enough not to stock items that are not popular in their area; but why a national company would allow a store to «un-​participate» in online order-​store pickup options seems a poor way to do business. Mind, you, it is not that the store won’t take your in-​person order, they just want to waste your time coming in and waiting on an inept salesperson to do it and then make another trip and wait around for your item to be located once you DO get a salesperson to wait on you.again.
This is not my first issue with this store. I have gone in several times while conducting business with other local stores and been disappointed. I have asked for simple things like carriage bolts, eye screws and turnbuckles and had the kids that work their have no idea what I wanted and needed to ask another employee «what» the item was and where to find it.

Love, Love, Love me some Ace Hardware!!!
I know everyone generally goes to Lowe’s or Home Depot for their hardware needs, but you really must stop by an Ace Hardware instead. They usually have everything that those two huge stores have, and sometimes they are the only ones that carry parts you can’t find at the huge stores.
This place has more of a mom and pop feel, and the entire staff is extremely knowledgeable, kind, and helpful. You certainly don’t have to run through half the store looking for someone to help you like you do at those other stores. Also they have services here you can’t get (that I know of) at the huge stores; like getting your screens for windows redone and an actual person to make a copy of a key for you.
Next time you are in need of a hardware store run, come here first.
Ace is definitely the ‘Helpful Place’

Well it’s a little crowded like herbies in Whittier. However it’s cool, has that old school general hardware store feeling. And looks like you will find stuff here that you won’t at the major retail changes. I say just check it out when your near by. Even if not buying anything. You never know what you might find.

Not only do they have everything you could possibly ever want in a hardware store, they have helpful staff and great prices. They also have sort of a small business atmosphere compared to the big box stores like Home Depot.

This is a place filled with bright, shiny objects that catch my attention. I could walk down every aisle and glare at the rows of merchandise endlessly.
It’s tiny and cramped, but they have just about everything you could need hardware-​wise. I forget its here most of the time and end up going to Lowes/​Home Depot where you have to walk a mile to find what you want. Must. Stop. That. Insanity. Shopping at Ace is so much easier, nicer and convenient.
On this particular occasion, I was searching for a halogen bulb for my under cabinet lighting. And voila, they have it. Not cheap, especially after I priced it online, but I needed it and I wanted it NOW. That’s the price you pay for convenience.
Although Ace is a chain, it’s not a big scary box store like its competitors. This has a very neighborhood type feel to it and I plan to shop here more often. My Pooh-​like brain just has to click into gear and remember to do so.