Dupage Tire & Auto Center Inc

Another great experience! In and out in half a day! Love these guys. Great service and better prices!

My car’s air conditioning went out on the Friday before Labor Day. Hoping to wait until Spring to get the air conditioning fixed, the car decided that it didn’t like that idea and began making noises. Being new to the area, I didn’t have a car mechanic. I decided to use the internet and looked for a location that would allow me to walk back/​forth from having the car serviced.
The closest car mechanic was Dupage Tire and Auto Center and I made an appointment for the following week.
Upon walking into the Shop on my appointment day, I was greeted by Kyle who walked me through the steps that would be taken to identify the car’s air conditioning problems. It was decided that I would wait for the car’s prognosis to determine if the fix was easy or if I was going to need to leave the car and come back later in the day.
As luck would have it, the car required more than an easy fix since the air conditioning compressor required replacement. Once I had approved the replacement, I was asked if I needed a ride home. While I don’t live that far from the Shop, I gladly accepted the ride. During the ride home, we talked cars and I decided that the Shop should also rotate my tires since the tire maintenance light had just come on.
Later in the day, the call came that the car was ready and Bob (Shop Owner) came and picked me up. Once we reached the Shop, Bob showed me the air conditioning compressor that needed replacement and explained why the old compressor didn’t justify the cost of fixing.
The Shop was clean. The owners and their son were knowledgeable and friendly.
I’m a firm believer in supporting people that own their own small businesses where their service justifies my business. I will definitely be back to Dupage Tire and Auto Center for any future car repairs!

Very extremely happy with there service. I went in just to get my tires checked if I had accurate tire readings and Sean did an excellent job helping me out and making sure everything was perfect. Thank you very appreciated everything.

They do a good job, explaining things to you as it should be. The good thing is they do take appointment and actually get the work done within the given time frame. Free WiFi, good coffee. I gave then 4 star because they do not have A.C. In the waiting area.
I dropped this to 1 star because just 2 weeks after the service I had to take my car to firestone for another repair. This happened to me on a Friday Night and unfortunately the dupage tire place was closed on Saturday.
During my drive Friday night I just heard some weird noise coming from the passenger right tire. ThIs noise persist and was very annoying. Took it to firestone the next morning. After the check the guy told me whoever did wheel rotation did a sloppy job. Got corrosion on the roters which they should have found and should have cleaned before placing the tires back. But instead they just placed the tires and called it a day. It was a waste of my time and a list of my trust.

I have gone to DuPage Tire & Auto for a few years. They are reputable, trusted and fair. But I’m a sucker for a deal and coupon and I received a coupon in the mail for a free oil change/​tire rotation from a new AAA Car Care Center that opened up five minutes from my house and thought, «Why not give them a try and see if I can use them as a backup mechanic in case my regular place isn’t open?» BIG mistake.
I take my car in for the freebie and when I go to pick it up the guy behind the counter says to me «Your little car there (I have a Chevy Trailblazer, mind you — not a car and not little) seems to be having quite a bit of trouble.» This is news to me. Hubby figured brakes might need to replaced soon, but that is the only thing. And then the guy says «I’m not going to be your best friend when I hand you this estimate.» I’m thinking already in my head that I want a second opinion, cuz this guy is starting to make me see dollar signs with his drama. And then he hands me the sheet of what he felt I really needed to have done to my truck. $ 1800 worth of repairs! There was the brakes, wheel hub, ball joint, on and on. So I just thanked the guy and left.
Then I dropped my car off at my DuPage Tire & Auto and they called me back right before lunch.
The guy is like «Hi, should I talk to you or your hubby?» I’m like «I don’t know. I’m getting ready to go to lunch. Are you going to ruin my lunch or make it a good one?» He’s like «Oh no! I have good news for you.» Well it turned out the only thing I needed done was my brakes and the brake fluid flush. All the rest of the stuff? No, it didn’t need to be touched. Maybe later, he said since the truck has 122K miles but not now. It was all fine. And because I’ve been a loyal customer for a long time, the price was much less expensive than the other guy for everything I needed done.
So, I would definitely recommend DuPage Tire & Auto to everyone. They saved me over $ 1100 on this repair and reminded me how much I am valued as a loyal customer to them. As for their services, they are always very good about bringing the bad parts out that they replace and showing us how they have failed. They explain everything they do and even if we bring in the truck or car for something we think is not working right, they don’t scam us and tell us something is broken when it is not. I’m always pleased with their work and won’t ever again get taken in by a cheap coupon from a competitor. It is just not worth it!

Dupage Tier & Auto Center has become the spa of my 3 vehicles (Nissan Quest, Acura TSX and Ranger Rover Sport). I decided to use their service shop almost 2 years ago, as I continue to maintain our personal vehicles (we owned since 2004, 2006, 2007). Bob, Kyle, and the entire crew are honest and friendly to do business with.
When you are invited to see what was done on your car, and have one of them test drive your car with you, and have you confirm the change, that’s what I call true service.
No dealership offers that, nor they would explain in details what they did.
Their pricing is extremely fair and competitive. Types of preventative work I’ve done on my aging cars (Mount/​balance/​align wheels/​tires, manufacturer recommended maintenance, struts replacement, entire brake system parts replacement, resurface rotors, inside cabin filters, exhaust muffler and connection pipe replacement, different flushes — gear box, steering system, radiator fluid, lift and check lose parts, and even mounting a towing hitch, and many more activities).
The one thing that tops all their ethical work, they keep their facility clean, and they invest in their equipment (buy cutting edge & advanced system check machinery). All I say is try them, and you will understand why I wrote this review.

Working in dealerships for 15 yrs had be convinced that there was no way to get quality workmanship, and a professional customer experience anywhere else until in found Dupage Tire & Auto. It was because of Unilocal that i found this place and I am so glad. In my first experience today, Everyone there is a mature adult interested in providing a quality experience the whole way through. I had 4 tires on the car and when they found additional items that needed to be addressed, John took the time to explain why something was needed, not just that it does. When i dropped off my car I needed a ride back to work, and the owner himself was more than happy to offer me a ride back, and it was such a joy to meet him. It is clear that the people here are interested in running a professional business that provides a high quality services to their customers. I will be a customer for life after today.

I got 2 flat tires on that massive pothole on the ramp from Highland to Butterfield. I found Dupage Tire and Auto on Google maps. The woman at the front desk who answered the phone was so nice and helpful. They have towing services and tires delivered 3 times a day!
Bob was able to come to my car within the hour. He was so friendly. Within a couple hours they had called everywhere in the Chicago area to get the same tires for me. I knew there were none so we ordered then from Indiana around 2pm. They were shipped faster than I expected and my car was finished the next day!
I don’t live in the area, but plan on coming back here for all of my car needs! They truly went above and beyond what I would ever expect. They are genuine, considerate and honest people!

Although I did not go with their service for being a little bit more then my budget range, this place has awesome customer service. The hospitality of the woman in the front, to the two men that helped me with my car. This place is great, the price I was given was a little to much for me but they did their best to find me the best price possible, which I appreciated so much. I’m sure once I have anymore car trouble I will be back her.

I had a screw stuck in my tire. That never ends well. I called here to make an appointment and the nice lady actually had someone come in early to take care of me. I expected to leave there with a hefty repair bill. Instead, I found out that it was a very short screw and it didn’t puncture the tire. Other places might have really taken advantage of me, but they didn’t. Fair and professional — I will certainly be back and tell my friends how wonderful they were.

Very nice and helpful staff, also cheapest all season tires I could find anywhere!
They managed to order my tires and replaced them in a very short period of time!
Would recommend! Again customer service was great and that’s all a shop need to be successful, tire is a tire anywhere, customer service is not!
Again 5 stars!!!

I’ve been going here for several years. They are honest and reliable. The last time I went, I needed new tires. Bob gave me the rundown on several options. He explained them all thoroughly. I went with some fuel-​savers. They were a tad pricey, but on my trip to Florida, my mileage was 2 mpg higher! Over time, that adds up!

This place has become the go-​to place for my husband and me. We know what kind of service we are going to get here (only the best and honest) and it keeps us coming back.
They do not have dirt cheap prices, but the quality is high and dependable. No one wants to have their car serviced, but when you have no choice, make it a good on and visit this place. You won’t be disappointed.

Although I have been using this shop for just over a year now, I have had many occasions of calling them for repairs, service and maintenance to keep my seasoned car running, which I rely on for my over busy schedule, they have always been there for me.
Their service really stood out on a recent snowy night on my way home from work. My wipers decided to completely fail when I needed them them most. I called Dupage Tire right away and told me to bring it in and they will do their best to get me moving ASAP as I had to pick up my daughter later that day. Arriving late in the day, Dupage Tire went straight to diagnosing the problem, getting a part, and staying late to get me safely home that night. You don’t know how good your auto repair shop really is until you need them the most.
Thanks guys for the awesome service!

Took my car in to get the brakes checked out due to uneven wear on the pads. They must’ve thought I was an idiot because they told me I needed a complete brake job including calipers. I paid for the brake inspection and left. Ended going to the dealer and all I needed was new rotors and pads. Saved me $ 300 or so. Dealer told me that they don’t typically see calipers go bad in a 6 year old car. Don’t recommend this place nor will I ever return.

I went to Dupage Tire & Auto at the suggestion of some friends. The workers were very friendly… they explained everything they were going to do… called to tell us what they found… and had our car back to us the same day! I think they charged us the appropriate amount and I didn’t feel taken advantage of! I am a fan — I will not go back to my dealer or anywhere else for service!

I had tires delivered to here from Tire Rack to have them installed. They did a good job there. It’s been a couple months already and no issues.
I’m giving them the lower rating because when my wife brought in the car, they brought her out and tried to convince her that the tie rods were loose and the car was unsafe to drive (it was driving just fine beforehand). She smartly had them call me, where they again tried to convince me on the phone (I was out of town) that we needed to get it done immediately otherwise my wife and her car were at significant risk. I thanked him for the warning, but insisted on getting a second opinion.
Later that week, I brought it in to my local trusted mechanic, who said that while the tie rods were a little loose, we were certainly not in any imminent danger. He offered for us to take the car home at no charge, and added that when we were ready, he could do the same exact repair for about half the price that DT&A had quoted my wife (and for the record, I never revealed the price DT&A had quoted us either). I told him I appreciated the honesty and to go ahead with the repair.
There is a chance that the mechanic at DT&A was genuinely concerned for my wife’s well-​being, and if true, I apologize to him. But throughout the whole exchange, I couldn’t help but feel like he was trying to play the fear card.
I’m not saying don’t go here, just to be careful, and remember if you drive in the car, you should be able to drive it out too… at least far enough to get a second opinion.

I had my tires from Tire Rack delivered here. They did a fantastic job of mounting etc. as well as addressing some other issues left over from auto centers. These guys are the best. Thankfully I’ve found a high quality, go-​to auto repair resource.