The Home Depot

Yesterday 5÷4÷2016, I went to the Loganville location to ask Customer Service about their return policy. I spoke with a blonde woman behind the desk between 12−1pm. She advised me it would depend on the item I was returning. I explained it was a lawn mower and I no longer had my receipt. The nice lady said, «You have 60 days and we can look up your information by the card you used.“Needless to say, I returned the next day and was told the policy was 30 days. I explained to the new customer service manager and an additional manager what happened. They asked me to describe the lady, which I did. Although, they said no one there matches the description. I asked them to check their video footage, which they declined. The store manager returned my call at 5:54p.m to say they will not honor the misrepresentation of this fictional employee I made up. Mind you they have the video footage to prove what I am saying. As a business owner myself, this is unacceptable. Never will I shop here again! Every function that is held in Gwinnett County, I will be sure to let all know! Called the Regional Office and filed a complaint as well!

As usual Home Depot, don’t expect more.
It’s usually not busy at all compare with other home depots, so we can done our things very fast.
Pros — neat, most of the time item on stock, not busy at all.
Cons — customer service is little poor (common for big retailers), other than I didn’t find any yet.

Ok, Home Depot is not much worse for wear than the brighter lit competition, but in truth, each Home Center carries nearly the same stuff with nearly the same prices. What differentiates Home Depot from the other place to me is the dimmer and less organized layout, and yes, as some other Unilocaler’s have stated, the staff seems to be less available and helpful. I still shop here as well but in truth, I prefer the brighter and friendlier competition.

Home Depot overall is a great chain but the customer service I received here was terrible. I went to the paint section to buy, of course, some paint, but little did I know I was going to be talk down to and treated like a child for asking questions. The rest of the store might be fine, but the paint section is not worth the time.