Baskin Robbins

Came in to get my pint of free ice cream after donating a pint of blood, but was summarily turned away saying that they don’t accept these sort of coupons! No reason was given. Unfriendly and unhelpful. In comparison, when I went to the Pleasanton Baskin Robbins, they were friendly and redeemed my pint without any issues.

Ice cream chain store located on the corner of a shopping plaza near Togo’s and CVS Pharmacy. Parking is readily available right in front of their store.
They have never been busy the handful of times I’ve been here. Also, the staff isn’t the most personable, but they’re alright.
Overall, it’s OK and satisfies my occasional ice cream craving.

An update to my last review and I changed from one star to four…
They fixed the problem and we have noticed they have made a point to have full containers of great flavors on family night. I hope this will be the case next summer when there is a greater demand for ice cream:)
I am so disappointed in our Baskin Robbins. We have come to the Tuesday night, family night, for half a year, and the last six weeks, they consistently are out of mint chocolate chip, chocolate, and usually the flavor of the month. The order day is Wednesday, but I’m not understanding why the owner has not been prepared for the Tuesday crowd with the favorites. We have a family of six and she has now lost our business.
The employees are wonderful. They are always having to apologize for the lack of ice cream and I feel badly for them.
They will be losing money… I continually see people leave with no ice cream (including us) and angry.
Go somewhere else if you are wanting ice cream:)

I ordered the dumbest, most topping filled, monstrosity ever. And was a general pain to have my order taken. It was taken perfectly. ¹⁰⁄₁₀

Ordered a cake with their own theme and spelled out in print the birthday name only 6 letters and they still got the name wrong, did not look like their pictured theme and iced color was not even matching. To charge 28.00 for an ice cream cake that is a rectangle for 4 – 6 people is ridiculous to not get the name right, color and theme that your store advertised. Don’t think I will ever order cakes from this place again! Also, please hire people who can read English and the alphabet get it right.

Absolutey incompetent! Ordered a specific cake for a teenage boys birthday. Wife spoke with Drew to iron out the specifics of the cake theme. At the end of the day when we were supposed to pick up the cake she designed a Winnie the Pooh cake WTF! Wow that design came out of left field. Never again Will I go there again. Owners need to take responsibliy on the people they hire. The only way some owners figure it out is when they lose business.

This place is within walking distance which is nice on a warm summer evening after dinner. Family and I will occasionally stop in here for ice cream and continue walking. Service is good. Recently got an ice cream cake for my son’s birthday, very happy. Gail? Helped me and was incredibly sweet.

BR31 for me! The only thing be nice if it was a bigger place for seating, could use some tables outside during summer

A family favorite when it’s time for a treat — my girls love the flavor selections — my older one prefers wild n reckless sherbet because it makes her tongue turn purple, my younger one will eat anything! They have a station where they can add nuts or fruit or chocolate (only for very special occasions!) and also a well-​stocked take home section. Seating is limited but we just wander over to the Starbucks next door if there’s no place to sit — then daddy can get his coffee fix as well!

No Carvel in Ca. so when you want an ice cream cake you go to Baskin Robbins. Staff is friendly but cake prices are high. Hold onto any coupons you might get. Cakes are decorated in various ways but a few days before Easter no smaller ones decorated for the holiday big disappointment.

This place reminds me of my childhood. I used to bike to Baskin Robbins with my dad every Sunday, where I’d get a scoop of rainbow sherbet on a cake cone. I remember one time one of the staff members gave me a cup of gummy bears. Ahhh one of my proudest moments XD Every time I eat ice cream at Baskin Robbins it’s like taking a bit into my childhood and experiencing it all over again.
The rocky road is flawless; it’s full of an eve mix of marshmallows and almonds, making it PERFECT.
However, over the years the price of the ice cream has definitely increased. I remember when I was younger Baskin Robbins used to offer $ 1 kids scoops on Tuesdays, but they don’t do that anymore.

This place is alright. The ice cream is always good, no problem with that. Great place for kids, obviously. The staff are young, maybe in high school. Half the time they are chipper and friendly, the other half they look like they don’t really wanna be there.
My favorite is the pink bubblegum

Stopped here tonight to find the soft-​serve machine broken (what’s the point of going if I can’t get a «31 Below»?) AND the bathroom not working. Thanks a lot!

Baskin Robbins has so many commericals and such nostalgia that I often forget what it’s like and stop in, just to be disappointed all over again.
When you walk in, expect to be hit with a nauseating smell of sourish milk. It smells like they poured all the old milk down the drain and just let it sit there without washing it away. I seriously want to gag every time I go inside.
The staff really doesn’t improve the place whatsoever. While there have been a few friendly teens throughout the years, but for the most part there are two options: either come in the morning to get the grumpy older lady, or come in the evening to get a pair a lazy teenagers who apparently hate their job. The older lady is always in the back, cake decorating she told me, and seems to throw a little huff any time someone dares interrupt her to buy (gasp) ice cream! The teen staff, as I said, is so lazy. They work in slow motion, often will ignore customers in line while heading to the back (to do Lord knows what) and seem entirely uninterested in being at work.
The cleanliness, as I mentioned above, is lacking. It smells horrible, and there is always ice cream tracked all over the floor. One can only imagine what goes on behind closed doors…
Price are incredibly high. The only time ice cream is affordable is on Tuesday nights when they have the dollar promotion (but beware you can only buy three scoops) or on their annual firefighters fundraising event. The firefighter thing is actually pretty cool, local firefighters actually serve your ice cream! Otherwise don’t expect to pay less then $ 5 no matter what you get.
Product is above average ice cream. I prefer to buy the little tubs, take them home and eat them. The waffle cones are made there, but I have received stale ones on more than one occasion, so I don’t recommend them. They do have all kinds of flavors, and a monthly special. They will let you sample flavors before deciding. They also have dairy-​free options. They make ice cream cakes. They have a soft serve machine, although it looks so dirty I’d never order any.
Please note this location does also have good parking, indoor seating only, typical prices, and a bathroom that says «out of order» half the time.

The lady that runs this place is great. The teenage staff varies. Overall, a great BR location and I hope they live long and prosper.

My family of 6 looks forward to «Dollar Tuesday» every week, so we make it a point to visit BR weekly. Last night it was just my wife and I, so we decided to grab a treat to eat during a movie we just rented. It was about 9:40 and the store was set to close at 10:00. When we walked in the workers, a boy and a girl, were starting to clean up. The boy was wiping the counters down and the girl was sweeping up the floor. The boy asked me what I would like and began scooping my order. At this time the girl asked my wife what she would like. My wife ordered a Banana Royal. The girl went over and started to cut my wife’s banana. When she touched it with her bare hands, my wife looked at me and said, «She didn’t even wash her hands.» My wife politely asked her if she could please wash her hands, and the girls response was «WOW!» She went over and washed her hands, the only problem was she didn’t even use soap. Remind you, she was CLEANING as we walked in. The girl walked back over with a reddish face and looked right at us and said, «Now, what kind of ice cream do you want.» She was going to use the same banana she just cut up and touched with her dirty hands. My wife looked at me and I looked at the girl and said, «None, we are just going to leave.» We walked out and you can bet we won’t be going back.

I went here the other night to get a couple of 2 scoop sundaes to go.
I’ve been here before and it’s always ehh. When I first walked in the first thing I smelled was urine. I don’t know if that was what it was, but whatever the smell was smelled like it. not pleasent.
The employees were.okay. A young boy and girl working. The girl was fine, the boy came off as a punk.
But the thing that mattered most was the serving size… which was SMALL. It tasted fine, I’ve had better. I would pick Loard’s over Baskin Robbins any day.

Visits here over the years have always been hunky-​dory.
Staff has been friendly and made our sweet visits enjoyable.
Safari so goody… no crabby employee encounters here.
Whew-​Wee!
All ice creams my family has had have been fabulous.
No complaints whatsoever.
Vanilla soft serve is available as well as some delish soft
serve specialty treats.
They offer some ready-​made cakes and their freezer is
packed with ice cream to go.
Sing along REALLY fast as done on their commercial…
«Ice cream n cake n cake
Ice cream n cake n cake
Ice cream n cake n cake
Ice cream n cake n cake
Ice cream n cake
do the ice cream n cake
Ice cream n cake
do the ice cream n cake…
Now who dat is with the ice cream and cake?
The party ain’t live without the ice cream and cake.
Whatchu want some ice cream n cake?
All the kids like ice cream n cake.»
–Buckwhest Boyz
Ice cream desserts are downright fun.
Wow-Zah…as per a ‘lil tour of the BR web site, I was amazed
by the magnitude of yummy desserts they offer.
This place is waaaaaaaaaay more than simple scoops of ice
cream, folks.
To Do…
Go to their site.
Click on
Cakes then Occasions.
That will bring you to a happy page of specialty ice
cream desserts, including elegant desserts… gotta see
this spectacular selection of MmmMmm great treats.
You can also custom create your ice cream cakes via the site.
Hmmmm.
wonder if they do wedding cakes. Wouldn’t THAT be fun?
Yup!

Last night we stepped out as the ultimate suburban family:
SUV? Check.
Toddler and a baby on the way? Check.
Home Depot excursion? Check.
I thought I’d round it all out by stopping for ice cream. I had a BOGO coupon for Baskin Robbins so off we went.
BR was everything I remembered: soft pink and blue hues, 31 flavors, glazed-​over teenage employees. Heck, I used to be one of them! I worked at this BR a whopping 14 years ago for one glorious summer. Sadly, I was fired before the summer had ended because I jumped on an opportunity to guest DJ on Live 105 with my brother instead of working my shift. Can you really blame me?
My full-​fat Chocolate Peanut Butter scoop on a Sugar Cone really hit the spot. Just like the good ol’ days…

Ice cream is ice cream. We came here on a Sunday evening and the place was pretty packed. There were only 2 employees working, and they were working VERY slowly.
Love the ice cream, not loving the slow service!
UPDATE: We went back and gave BR a second chance… The service was much faster and friendlier, however, the girl totally overloaded on the peanut butter in my hubby’s Reeses shake. Not worth the money at all!