Husker Auto Group

They have an eBay guy that tricks people, makes you fill the review out before the car arrives so you can’t change it. I have report this ebay. The car arrived with ¼ tank gas and he promised to send the money for it as the current dealer won’t fill it up. Brand new cars always comes with full gas tank. In addition the insistence to only buy from him.

Great Place… atmosphere is off the charts… friendly people everywhere and a special thanks to Terry Zimmerman for being so professional, what a breath of fresh air… all my friends and family will be buying cars from Husker from here out!!! Again thank you Terry and Jeff Sanders for making the financing part of things a breeze and very understandable! I Appreciate your efforts!!!

Picked up my car from having major repairs done. They were amazing! Obviously they listened to reviews and made changes!!! Super friendly and great service!!! As per my previous review they gave me a rental to get back to Des Moines on time for school and my husbands flight.
Prices were comparable to other places and they stay open a little later on the weekends.
Car is running great now with the major engine work they had to do! (New PCM board, new spark plugs, new coils, etc) and they checked with me before making any repairs and did not pressure me into anything extra!

Most uncomfortable car servicing experience I have ever had! The service adviser was unhelpful and untrutworthy attempting to confuse me into purchasing services that my car didn’t need and ignoring the devices that my car actually did need because the were smaller expense items. Save yourself a headache/​migraine go somewhere else for your car needs.
I was contacted by Husker Auto group about my experience in the weeks that followed my posting this review. I looks like they have or are in the process of taking steps to strengthen their customer services.

eBay and out of state buyers beware. They messed up my paper work 2 years ago and I still have not received my registration. My business partner also bought a 7 series at same time and had same issue. After sale if you have issues they will ignore your emails and calls. Dealt mainly with the online sales manager. Called me a lair for asking them to help me get car registered. If I go to dmv and they have no record of car, how can I register myself. I don’t have the title. Now car is towed and they still don’t want to help. The dealer just keep saying it’s my fault and just deal with dmv. They have decent lease prices but the worst service on any big chain dealerships I’ve ever been too. Not worth saving small amount for headaches. Please read all the other reviews. The worst.
Response to Husker
–Husker BMW never help in any of my issues. They NEVER NEVER NEVER said sorry or apologized. They only contact me after this bad review. Only thing they are sorry for is me writing a bad review. They left me and my partner high and dry to fend for ourselves for over 2 years. We bought 2 $ 100k cars from them sight unseen and trusted them 100%, but that didn’t matter. I believe they sent the paper work to DMV, but paper work was lost from the time they sent to the time I tried to go to DMV 5 times myself. They did not help to tract down the paper work or try to recreate new paper work to help my registration. They called me after this review and they said they will make it right. They just called me now to blame me again. WARNING WARNING WARNING, this is a warning to everyone, BAD BAD BAD customer service after sale. The online manager also threaten to sue me and called me a liar. The controller and general manager all knew my issues and did nothing to help. Again read all the other reviews on Unilocal and other review sites. All negative, not just me.
update 2-​BMW of Lincoln is starting to self review themselves 5 stars. Reviewers have 0 reviews in the past and all are for BMW of Lincoln and 5 stars. Please look under BMW of Lincoln reviews as well. They threaten to sue me after I mentioned names in my reviews. Wonder is they try to sue the 5 star reviewers. Unilocal user are not stupid and can see your just self reviewing yourself.

Went in for quick maintenance, was told wait was going to be an hour. Two and a half hour later and late for my meeting, the car is ready to go. The lady next to me was told to meet someone there that day and the person took the day off and they offered to wash her car for coming in. She waited one hour and forty five minutes. Place didn’t look busy either, we were the only ones in the waiting room.

Better service than across the street.
Quick and easy transaction for purchase of car. But, don’t tell them to hold on to a check for you, until payment comes from your loan, even though they say they won’t cash it, they will and make your check bounce.

I’ve placed a couple orders through
. Previously, I would place the order, my card would be charged and within a few days to a week or so, my order would ship and I would subsequently receive it. On 9÷17÷12 I placed a $ 300 order for various BMW replacement parts and fluids. On 9÷19÷12 my credit card was charged via square for the amount listed on my confirmation email. Over a month has passed, and I have not received any shipment or reply to my numerous requests for status updates. I am very frustrated, and no one at Husker has been replying to my emails. I don’t consider myself one of those ‘nightmare’ customers who complains given any opportunity to do so, instead, I just want my order to ship or my card to be refunded so I can place the order with someone else. I ordered my parts on ⁹⁄₁₇ with the intent of getting the work done over the next month or so. Here I am 4 weeks later with no parts. I can’t say I will ever be ordering from these guys again. Instead, I prefer the service from places like
,
and
. Obviously this dealership does not have their act together.

After moving from the UK to Lincoln I had heard you do not go to Husker Auto for car sales. I try to not judge a book by its cover and listen to rumors. But after purchasing my Certified Pre Owned BMW in Minneapolis I was assigned the Lincoln dealership for my 2 years of servicing.
Initially I had a minor issue with my vehicle which they diagnosed and repaired for free which was great. But when my car was given it’s annual scheduled service I was informed that my car tires would need replacing before winter. They told me one was down to 3 of tread and needed replacing immediately and that the others had only 3.5. So it would be best to replace all before winter.
I know how to measure tired tread and my tires looked fine to me. So I had my 10 year serving tire store check them the next day, they measure over 7.5 out of a possible 11. There’s no unusual wear, they are fine for at least another year.
I called by the dealership and informed them of their dishonesty. They claimed they measure from the ‘wear bar’ on the tire and not the actual tread. My tire guys told me that even from my wear bar I had over 5.5.
So they basically tried to be technical to bamboozle me into purchasing an entire set of tires. I guess that would be a nice bonus for someone at the dealership but certainly not for me the consumer. I’m moving my final year of servicing to the dealership in Omaha, it may be more of an inconvenience but at least I have less chance of being ripped off…

Unfortunately, we have been repeatedly misled at this dealership. The associates are misinformed and do not stand up for their clients. Do not believe what they say without having it in writing. They do not return calls or support their service. I have appreciated the loaner cars they provide; however, their service department is not top notch; questionable products as well. They do not know what they are doing.

As the other person said, do NOT order from these guys @
Been waiting over 2 months and they won’t respond to any of my e-​mails. I am fed up with their terrible service.

Sigh… Bait and switch. And our sales guy was so typical. Sleazy. We will not go back for our future car needs.

I stand by my previous review of this dealership, however I did want to note that I’ve been told that there was a recent change in leadership at this place. While my experiences were very poor, they don’t necessarily reflect the people now working at the dealership, so take my one-​star review with a grain of salt.

I absolutely love the service department at BMW. I have had my car for 2.5 years and they have been nothing but accommodating for me when I need service. I live in Omaha and they always come get my car and leave me with a loaner. Mike there is wonderful to work with!

All I can say is the used car place may attack you when you arrive on the lot but do your research before hand and do as much through email as possible and they are pretty decent to deal with. I wanted a specific car and the used car dealer was much more helpful than the new car dealer was and found me exactly what I wanted then got it here within 4 days. On top of that they didn’t think the tires were up to par so surprisingly they put 4 brand new ones on for me that retail for about $ 600. Most places would say you get what you get.
The sales approach is the same as every other place, they always start out way to high but if you know what you are doing and don’t mind haggleing then you can get them to where you want to be. Just is dumb that they won’t come down without going through the game first but hey they are in business to make money and if you are dumb enough to take their first offer then it is your fault. So far I have had the car for a month and it is perfect. Definately worth your time to see what they can do for you if you are looking for a particular car.

HIGH PRESSURE SALES. I half-​heartedly fell for one of their bait-​and-​switch direct mailers, because I’d already decided to go car shopping. The promise of «one of these great prizes» fell through, & I was offered a lousy travel coupon instead.
When I pulled into the lot, 3 salesmen swarmed around my car before I even opened the door to get out. AHHH! I’m just here to look! Give me a chance to breathe!

In my multiple (8 maybe? I help friends and family shop for cars) experiences when looking for cars that happened to involve Husker Automotive, they left me with the impressions that they are one of the two WORST new car dealers in Lincoln. Their used department is just as bad as the new cars, but I haven’t been to every used lot in Lincoln (I have been to every new lot though).
Why? They have unreasonable wait times to find cars. I’ve sat in the salesperson’s cubical for upwards of 15 to 20 minutes when the salesperson was ‘going to photocopy my drivers license’ or ‘see what they have in stock.’ They waste your time seemingly as often as possible. If you ever see a dateline episode about cars, they seem to follow the ‘what to watch out for’ by the book. They are all friendly guys, then the sales manager comes in and lays down the hard sale. The only advantage I could ever see is the inventory volume advantage. I have even seen the salespeople flat out lie on more than one occasion about information.
I have also been through their service department and that experience was also a joke. I dropped a car off and waited 20 minutes (along with 5 other people) for the shuttle, as the service advisor said they wanted the car for ‘most of the day.’ As I got to work 10 minutes later, they called and said it was finished and I could come pick it up.
Pros: They have a lot of cars. You have a 20% chance of getting someone nice to help you.
Cons: Everything else.
Note: The luxury dealers (BMW, Merc) are 10 times better… but why should you have to pay 50,000 dollars to have a competent friendly sales team?