The Cheesecake Factory

Service is really slow, food is okay, I’ll rather drive to Louisville and eat at that one. This location is a joke, they need better management.

Horrible service! We waited until well past lunch to avoid crowds. Waiter was rude after we only ordered appetizers. He brought out our food one order at a time about 10 minutes apart. My son got his food 20 – 25 minutes after I had mine put in front of me. Waiter said that his order had been given to someone else. My daughters food was overcooked and too salty to eat. Waiter never once asked how our food was, never refilled our waters (glasses were empty) and never apologized or did a manager apologize for the long wait for my child’s food. Will never go back to THIS Cheesecake Factory

The restaurant was pretty fancy, first time eating there. It was crowded so I knew the place was good. Their menu choices are ridiculous. There has to be at least 100 different dishes and a lot of them sounded great to me! The food is expensive but it’s kind of worth is because my plate was huge. I got the chicken Romano and I recommend it! Sadly I didn’t try the cheesecake so I’m not sure how good they are. But I’m definitely eating there again my next visit to the city!

For as much as you pay here you’d think they would know how to fry chicken properly. I love orange chicken, and the sauce on theirs is great, BUT the breading is never cooked all the way through and the chicken is DRY! Not impressed. They should hire better chefs!

Rolled in after University of Kentucky basketball game. Add a point for open late! Food was average hubs had a pasta dish I had a couple of small bites. I would say food is fine. My beer tasted like it had sanitizer in left in the glass. Not a go to for me unless it is the only thing open.

If I were evaluating just the food, it would be more like a ⁴⁄₅. The problem is that the experience is so much more than the food. I waited until I had been there 3 times to form an opinion, and it’s not a good one. They will pack the house no matter what every night of the week, and they know it. They over book and over work their wait staff, so everything takes way too long… and they don’t work to make it right when they mess something up. You could walk in and order a slice of pre-​made cheesecake to-​go & it could still take you over a quarter of an hour to get out of there.

I’ve been here quite a few times & I love coming here. Prices are reasonable for bigger portions that u get. Try their many cheesecakes since they are all delightful no matter which one u get. Weekends are very busy so expect a wait but it’s worth it. Service is great as well.

Love the cheesecake. Huge menu — spiral bound. we love the Factory. Can’t be beat. Heard you can roam the mall to wait for table– that should be universal! That’s a great idea.

We usually eat here any time that we’re in Lexington (once a month at least), but after today we have serious doubts about returning. The young lady at the hostess station was disinterested at best (more like just plain rude). After waiting about 15 minutes and then called up to be seated, we were told to wait again. When the woman finally came to seat us, she instead took another party of two to their table (and who signed in long after we did).
We finally get seated and think that the worst is over, but we were wrong. It took almost 30 minutes to get our food, and while we were eating we watched the busboy clean and reassemble the little tiny table RIGHT next to us. Instead of gripping the silverware by the stems, he had his hands ALL OVER the parts that go into customers’ mouths — ALL OVER them. At that point, my husband and I just said a prayer that he hadn’t been the one to assemble our table. I actually went to speak to the manager about it, and although she seemed to be very concerned, I was appalled when I returned to the table after using the restroom only to find out that they seated two unsuspecting customers without ever removing the nasty silverware that the busboy had handled like a barbarian. Epic fail on management’s part. We felt compelled to warn the women, who immediately asked for brand new and unfingered utensils.
We thought about ordering cheesecake to go (so we could use our own clean silverware), but after waiting another 15 – 20 minutes after finishing our meal without being offered either a dessert menu or our check, we were just thoroughly disappointed with the overall experience and decided that it was time to go. As of right now, I doubt that we will return to this location any time soon.

This place is all right. I had a mushroom burger which was pretty good, although it was a bit heavy on the garlic. The Oreo cheesecake was fantastic. Our waitress was great and knew what she was doing. I don’t think the place is worth the prices you pay, though, and i’d rather have something comparable somewhere else for less than half the price. I know it’s mainly about the name, but I just don’t really care about that.

So, I have never been to this place, ever. Yet every woman under 40 screams like she is in high school again at the name of this place. So, I went to try it. At first sight it was large, current, and well decorated. It was busy, but we were seated almost instantly. After being seated we ordered 2 alcoholic drinks that were brought relatively quickly. The food menu was huge! I’ve never seen a restaurant that offered that many choices. The food was brought out quickly. I would best define the food as «okay «. It was very edible, but nothing that blew my mind. We then ordered a piece of cheesecake. It literally tasted like a HUGE piece of regular old cheesecake. Nothing special
My complaints. It was noisy as a rock concert in there. There were 15 – 20 minutes periods that we never saw our waitress. The alcoholic drinks were small and SHOCKINGLY expensive! (That must be where they really make the $$$$. My vodka and tonic was $ 7 but, to give them credit, was strong). My date had a strawberry martini. It was $ 11!!! It was laughably small but VERY strong. Definitely not an $ 11 drink.
To best describe this place I would say that it offers Chevrolet food at Cadillac prices.

Have to give my Harvest Salad 5-​Stars as it may be one of the best restaurant salads I’ve had anywhere. Billed as an appetizer salad, it’s quite large and hearty, given the multitude of generous ingredients — faro/​quinoa, greens apples, grapes, tomatoes, green beans, edamame, marcona almonds, parmesan, chicken (good sized, shaved slices) with a house made vin dressing. Did I miss anything? Ate only half the salad so I could manage the cheesecake. My dinner companion and I shared a slice of the White Chocolate Caramel Macadamia Nut. There are no bad cheesecakes at the Factory, just a matter of taste. Owing to the lovely evening, we ate outside, which I find preferable here.
Props to Josh, our waiter.

Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, That about sums it up!

Went to this place today to try out a slice of the white chocolate raspberry cheesecake, recommended by a youtube food reviewer. I went in to get a carryout order of the cheesecake and felt that I should try the Chinese Chicken Salad as well. Immediately, I was helped out. The gal said it would take 15 minutes and really, I had the order in my hands within less than 10! Speedy customer service.
When I got home, I opened it up and the portion size was HUGE!!! It also came with free little white curly chinese cruton things and the sesame salad dressing. The cheesecake portion was huge as well. Had taken a fork full of salad and it was delicious! The cheesecake flavor was like a taste of HEAVEN!!!
Backstory (yawn)…The first time I ate at The Cheesecake Factory was when I was in California, very young with my family. So glad one popped up here.
Also, to anyone who says it is expensive: Stop being whiny stinges! This place is obviously not tuned to Kentucky’s cost of living, as it is HQed in California! If you are as big of a foodie as I am, do some ground work research of the restaurant you want to eat at. Know where it is hqed and history (okay…maybe I am just that nerdy enough to do that~) If you cannot afford to eat at this place, then do not. Stop hating just because you can’t pay!

The husband and I receive the gift card for Christmas and decided we would stop in to get a couple of cheesecakes slices to take home. I called the curbside to go because nowhere on their menu doesn’t state they cannot take cheese cake orders over the phone.
After waiting 10 minutes on hold I was told that they could not take my cheesecake only orders and that we would have to come in and order and wait 10 minutes.
I think we will be regifting the gift card and stick with our local mom and pop eateries.
What I find absurd is there cheese cake slices are as much if not more than some of their appetizers which you can order to go.

We were here on a Saturday night, right before Christmas, so we expected a long wait. We checked in and gave our name and cell number. We were giving a wait time of approximately an hr. Had time to do a little shopping in the mall while we waited. Approximately 30 mins later, we were texted and returned to the restaurant.
We received excellent service and were pleased with our entire experience. The food was wonderful and we were even serenaded with a lovely «Happy Birthday» song for my son. Very pleased with our waiter, who was extremely accommodating. Unfortunately, I am bad with names and cannot recall his.
Wish we had a Cheesecake Factory in our home town!

I love the cheesecake factory and am so happy we finally got one in Lexington. I’ve been to the one in Louisville several times. It’s usually always busy and some sort of wait so I knew this one would stay that way, not just because it was new, but because of my experience with the on in Louisville.
That said, I do agree with others that this one is definitely smaller than the one in Louisville so that will probably cause it to have longer wait times. If you go in expecting the wait then there should be no reason to complain about it. It’s a new restaurant and popular and will probably stay that way. Given this, the neat thing is instead of having to sit in the restaurant and wait, they can text you when your table is ready. If you plan around having to wait, you can do some window shopping or actual shopping in the mall and you don’t feel like you’ve wasted your time.
My first visit was on a Saturday about two weeks or so ago. My mom and I were already at the mall early (10amish). We finished our shopping right about 11am so I said lets see how long the wait is. There was a line outside the door, but it was just about 11:05. I think they were trying to seat as they went at first and then decided to check people in and then seat to get the line outside moving. We had about 10 – 15 minute wait. They texted me when our seat was ready.
Our waitress was very friendly and attentive. Brought the bread out with our drinks and even recommended when we received our meals to go ahead and order the cheesecake if we planned to do so that way we wouldn’t have to wait very long for it. Great idea! I had the fish and chips and forgot to take a picture of it. The fish was really light and great flavor. It came with coleslaw and fries. I don’t care for coleslaw so I didn’t eat that and I failed to ask if I could switch it out with something else. My mom had one of the salads and it looked awesome. The menu can be overwhelming because they have so many options, but the portion sizes are plentiful and most will want a take home box. It is on the pricier side, but it’s a great atmosphere. We split the pumpkin and pumpkin pecan cheesecake slice. Wow that was amazing. Like eating pumpkin pie and pecan pie all in one bite. Heaven!

I have a major sweet tooth, so you know that a restaurant devoted to a rich and sugary dessert would earn my repeated patronage! I have been to this location twice, but I keep forgetting to check in or take pictures.
The high ceilings, art deco lighting fixtures, and servers dressed in shirts and ties give the ambiance of a nice restaurant. However, the crowds of people casually dressed reminds you that this is a restaurant attached to the mall.
Expect a long wait until everyone who lives in Fayette and the surrounding counties have had their chance to try it out. The only upside to the long wait is the fact that you don’t have to wait at the restaurant with a buzzer, but can roam the mall and you will receive a text when your table is ready.
I have had the fettuccine alfredo at this location. It was okay, but on the plain side. On my second visit I had the Factory Nachos with spicy chicken as my entrée. The portion is huge (like all portions at this chain) and delicious! The tortilla chips are the real deal (made from tortillas cut up and fried it appears). The flavors of all of the toppings were just incredible. I love nachos and these have to be my favorite.
As for the real reason why people visit this restaurant: the cheesecake is always perfect! The first time I had the Snickers cheesecake. It really tasted like a Snickers bar! It had that salty peaunuty, chocolatey taste! The flavor that I tried on my second visit was the S’more cheesecake. The presentation was pleasing with melted marshmallows and graham crackers on top. This is my favorite flavor yet. I can’t wait to go back and try the pineapple upside down cheesecake.
If you don’t want to be eating the same leftovers for your next three meals then I would recommend stopping by and purchasing a slice of cheesecake without the hassle of waiting to dine in.

This is the smallest Cheesecake Factory that I’ve ever been to. Maybe that’s a big reason why the wait is always so long. The first time that I attempted to eat at this new location was a weekday around noon. The wait was 90 minutes and I decided that I was too hungry to wait.
Here is my opinion on the wait… if you’re going to the mall and will be walking around or shopping for the amount of the wait, then it’s not a big deal. What is a big deal and a major annoyance, is when people sign in, and wait at the door and just inside the entrance. Both times that I’ve been there people are doing just that, like they have no clue that they will text you when your seat is available and you have 10 minutes to get there. Not to mention that they stand and stare at the people dining near the entrance and gawking as the cheesecake is brought from the bakery area.
The time that I actually stayed and dined… there wasn’t a separate line for the people who just arriving and were signing in and the ones whose tables were ready. So, the ones whose tables were ready seemed to be rudely cutting line, but it’s actually a mismanagement that will hopefully be worked out.
When you sign in and give your phone number, they give you a receipt to present once they text you to let you know that your table is ready. That is the only organized part about the check in stand. Otherwise, it seems chaotic even though there were four hostesses, only one was taking the names and phone numbers.
Finally, I was seated and my drink order was taken and my soda brought immediately. The weird thing was that the waiter continuously grabbed my soda and took off with it to refill it… every time that it was even remotely near the half way mark. It was annoying because it was literally minutes each time until his return. In all of my days of dining out, this was a first… I’ve never complained about getting refills… until now.
The menu could use less advertisements and more pictures of entrees… until then, hopefully more people will post entrée photos on Unilocal ;)
The waiter was pretty attentive, except we didn’t receive the complimentary bread until our appetizer was brought out and the people at the tables on each side of us, who arrived after us, received their food entrees prior to our appetizer… strange.
When we finally received the fried avocado egg rolls, they were excellent, just as the last time that I ordered them, in Miami.
For my entrée, I ordered the fish tacos and they came out cold and tasteless. My husband ordered a Jamaican shrimp dish that came out piping hot, so I assume that my meal sat while his was being prepared. After the long wait after ordering, I was looking forward to enjoying my meal… not so much.
The entrée prices are a bit steep but the sizes are big. For example, my entrée of fish tacos, came with four tacos, beans and rice. Everyone was leaving with leftovers.
I ordered the Reese Cup cheesecake and it tasted more like peanut butter fudge than Reese Cup or cheesecake, but highly worth a revisit.
All in all, I think that the quirks will eventually be worked out.

My wife and I were invited to the soft opening tonight. The food was excellent. The portions were so big that we had to take «doggie bags» home. It was my first visit to this chain. I’m told this is common for them. It was a soft opening so there were a few issues so I don’t think it is fair to lower my review rating because of them. I highly recommend this restaurant when they open next week. Try the Factory Nachos. Enough for at least 2 people.