On Call Central

Specialties

On Call Central replaces your answering service with a simple system

that eliminates error, automates documentation, and helps protect the

confidential information of providers. Rather than forwarding your

phones to a live answering service, simply forward your phones to On

Call Central.

On Call Central handles most phone calls without having to notify the

on call provider. For calls that require the attention of an on call

provider, On Call Central automatically captures the caller’s callback

number, and accepts a brief message. Within 15 seconds, On Call

Central notifies the on call provider via phone call, text message,

pager, or email. Providers simply listen to the message, then return

the phone call with a single button push. Since the return call

actually originates from the On Call Central servers, we are able to

record the phone call and display the caller ID of your practice, not

the caller ID of the provider’s phone.

History

Established in 2008.

On Call Central was a back of the napkin idea. Literally. At a holiday party several years ago, Dr. VanNess and a colleague were discussing better ways to manage phone calls from patients and colleagues. A basic logic diagram of the idea was drawn on the back of a cocktail napkin, and some months later a prototype of On Call Central was in place. The software has evolved enormously since that time (in fact, nearly nothing of the original code remains) and On Call Central now handles high call volume in nearly every specialty of medicine.