MGC Leasing & Property Management LLC

I would like to see the «not recommended» reviews opened up again because they are VERY informative. It is so confusing to have just a couple review showing when you have both a 1-​star and a 5-​star! (I think the key word for some complaints is «expectations,» but that is also the responsibility of a management company to be CERTAIN that renters and owners are on the same page!

I was a property owner using MGC. I mostly dealt with Jennifer Cooper, but at the end had to also deal with her sister Michelle.
If I could sum up my experience it would be like a plane trip: the takeoff was smooth, the ride had a few bumps along the way, and the landing ended in a smoldering pile of jet fuel and body parts.
I will say that they provided good support when there was an issue with a tenant involving an injury. The tenant kept pursuing the issue, and to her credit Jennifer continued dealing with it. And this is why they get 2 stars instead of 1.
But other than that, I felt nickeled and dimed as time went on. It seemed like there was always some little problem that I ended up having to pay for like a wasp’s nest, a clogged toilet, weird little things that were obviously not my problem but they seemed unwilling to press the tenant.
The end started when my long-​time tenant moved out and MGC dragged their feet on fixing things with security deposit (like repainting two bedrooms back to a neutral color) so I could put the house up for sale.
Then, after the fixes, and after a couple months where the house did not sell, they sent me a list of «make ready» items wanting me to pay for a bunch of stuff they hadn’t mentioned. There were things I knew about or expected like the interior needed painting and wood stain touch-​up, which I considered normal wear and tear. But there were other things I did not know that should have come from the tenant’s security deposit because they were not normal wear and tear, like cleaning, holes in doors, torn window screens, broken pet door, and towel rung wall patches. When I am a tenant anywhere else, I have to pay for carpet cleaning; MGC apparently charges the owner for that instead of the tenant. Back to nickel and dime, they even included a light bulb and an outlet cover that needed replacing because it had a paint stain — in the same room that they just had painted by their contractor to fix the tenant’s paint changes.
What upset me most was the lack of communication. Over the history, getting specifics about a necessary repair was like squeezing water from a stone. What happened? When? What exactly is the extent of the damage? Why do you have to replace the entire dishwasher instead of just the motor? For the entire last month, I got zero word on walkthroughs or potential renters.
So I try to get ahold of them to put it back up for sale and get no response other than «if you want to sell you should work with our service». Note that I’m in California — they took advantage of that. Multiple times, by phone and e-​mail, they avoided a real conversation. Eventually my partner gets the keys back and sends me pictures — it was worse than MGC told me! A giant bright red wall in the kitchen, stains on the ceiling (with no corresponding plumbing above?!?), ceiling patches that did not match texture or color, carpet torn up down to the base layer by a dog.
So they drug their feet with the first round of fixes, tried to slip a bunch of repairs past me in the second round, and never told me about the most ridiculous, disturbing issues.
Now here’s the real kicker. The final conversation…
When I finally talked to Michelle on the phone (with her sister whispering in the background), she pounced. She was «offended» by my questioning of all the «make ready» items. She challenged me «why would I come back to MGC» if things were so bad? (uh, because I’m 2000 miles away with no other contacts and you have my keys and I thought what you were doing was at least acceptable before I found out about the kitchen and ceiling and carpet) Why didn’t you ask about the make ready list months ago? (I did, you didn’t respond to my phone calls) She threatened that I owe them money because they put so much time and effort into listing the house for rental. (yeah, that silent month where you took a week off) She blasted me for «changing my mind because things were not going the way I wanted.» (btw i got a new realtor and got an offer two weeks later — results, not excuses) She called the torn up dog carpet «irrelevant» because the carpet was already aging. (obviously me bringing it up means its relevant, and old worn carpet is different than dog torn-​up carpet). And she talked down to me about how the level of detail I was asking about repairs was «not customary.»
Let’s imagine I’m wrong. Let’s imagine that they communicated well the entire time and managed the property like all-​stars. Let’s imagine that I’m totally blowing everything out of proportion up to this point. I never heard «what can we do to make this right?» or «how can we keep your business?» If you own a business, you do not treat your customers and clients that way. They played a strong hand to throw me off and avoid having to do anything to make the situation right; well now you’re not collecting my $ and also not from some of the people reading this.
The customer is always right.

***** horrible leasing company*******
very dishonest– does not value tenants-​once you move they take your deposit. Give trumped up charges to not give deposit back. ** do not rent from this company!!! It will be the worst decision-​regardless of what they copy and paste below-​that is not how they act. Rent at your own risk!