Heidi’s Bun & Kaffee Haus

We came in on a weekday — not busy at all. Ordered a Bloody Mary and Irish coffee. The lady at the counter was a bit rude about our ID’s but it wasn’t a big deal. The Bloody Mary tasted strongly of Tabasco sauce and the Irish coffee tasted like regular cold coffee. This was a $ 17 order, I would have thought that for paying so much AND getting carded we would have gotten some alcohol in our drinks. Overall, unimpressed and we won’t be going back in the future.

They have the best Bacon Cheddar Chive scones! Amazing! They make everything in house

Went there on a saturday afternoon and got an americano and a hot cider. We paid with a credit card which unfortunately needed very long because the machine froze. We didn’t mind because we had time and the owner/​woman who worked there was very nice and sorry for the inconvenience. But that didn’t really make up for the horrible coffee my husband got. It was very very bitter and sour. My hot (very very hot!!) cider tasted like a syrup with water. All in all it was not very satisfying visit and i would like to give more stars but It was just so bad :(

Kids ordered sandwiches and smoothies, they liked both. I ordered a turkey sandwich, it was plain but good.
I liked that a bookstore is attached.
Overall it met expectations.

Very friendly! We stopped in for a cup of coffee and were delighted to find they have liquor!

Waiting for my coffee and the lady at the counter (red hair pulled back) has terrible customer service skills. Asked for a plastic cup so I could give my child water and she rolled her eyes and said no (she has a stack of plastic cups right next to her). We just paid almost $ 40 for breakfast and a plastic cup set her off. I regret stepping in here with my family for breakfast this am.

This is absolutely a must have in the winter wonderland of Leavenworth. Heidi is amazing, and her drinks are crazy good. Also the fresh donuts are incredible too.

On a very crowded Saturday evening, a group of my friends and I decided to get out of the tree lighting chaos and grab a cup of coffee. We made the mistake of choosing this place. While standing in line, the 5 of us watched and witnessed the staff be rude to majority of the patrons coming through their café. Their body language was very off putting & the way they spoke to everyone basically translated to «we don’t really care.» We thought, eh we’ll just grab some coffee and get out of here. When it was finally my turn to order — I recited my order to the girl at the register «2 16oz white chocolate Americanos with cream» (how simple, right) She looked so bewildered; as if she wasn’t working in a café? Then she responds, «We’ll leave you room for cream, you can add it yourself.». Finally, when I hear my order called, I go to get my coffee & there’s no flavor in it! I read the side of both cups & nowhere does it say white chocolate. So the lady spills out a bunch of my coffee to add the flavor. At that point, it tasted like water. So I dumped it out. (And believe me, I am not one to ever dump coffee)
I totally understand being busy & making a few mistakes here and there. I get it. & I tried to be patient throughout the whole process. But when the staff show that they really have no desire to provide good customer service– that’s when I decide I’ll never come back to an establishment again.
Really hope that by reading this, the owner maybe trains their front of house to reflect on their business a lot better.

Only positive things to say about this quaint kaffee haus The barista was very helpful, cheerful, and all-​around refreshing to be around. Very welcoming and friendly atmosphere with awesome milk options! Hemp milk is my husband’s and my favorite, so we were pleasantly surprised with the option to substitute that into our drinks! Had a warm caramel pecan drink with hemp milk, and I’m thinking about getting another one before we leave town. Highly recommended!

Microwaved cheap low quality food. Lethargic staff. Very few pastries. And no hot donuts 5 days a week. Only weekends. While donut cart is big displayed right in front of middle of store, with sign that says «Fresh Hot Donuts, made to order»

The folks giving the drinks were extremely rude. The place was busy so it’s understandable that wait times might be long but that doesn’t mean you need to be rude to customers.
They missed and forgot my drinks, which happens. But they were upset and rude when I asked them about the drink. They also didn’t give me a coffee cup sleeve, and then were super pissed off when I tried to ask for the sleeve.
The hot chocolate itself was just okay.

Customer service was not impressive. Baristas were not knowledgeable about their menu and they were barking orders at people and pretty much being rude to customers. It’s rather expensive for mediocre food. Nobody seemed to be assigned to clearing/​cleaning up tables. Seems like they think being busy excuses all this and that they are going to make money regardless of how they behave. Must be nice to be that secure…

This place was our last resort. All the restaurants around were really busy with a waiting average of 1 hour.
We came in, and waited for a seat for 10 minutes until a group has left. We sat down and went to order. The order line was not long.
We ordered cranberry turkey sandwiches, and hot teas. 10 min later the food was ready which was not long. The turkey was not bad, however, the bread was a little cold.
The service was not pleasant and unwelcoming. Yes, it was busy but that does not justify the service.

Nice shop with an attched bookstore and was quiet when we visited off tourist hours/​days. Id come back again.
The food was served on plates with utensils and was good. Even if it is fastfood it was still nice. Had the sausage buritto while the lady had a french dip. Split a 16oz latte between us. Not bad all said and done when we left. The outdoor seating is a nice draw on a beautiful fall day.
Glad we stopped in for a quick sit down and chat.

Super friendly staff. We arrived right when they opened and the staff was cheerful and helpful.
The best vanilla chai latte ever. My son even loved it and he is super finicky. I wish I had ordered a larger size… Or more than one.
The fudge as outstanding — the best in Leavenworth. My only regret is that I did not buy more.

Short and simple:
Food is heated in a microwave and served in a paper plate and plastic forks. Nothing is decomposable.
If you like to eat a «fresh» mushy and chewy croissant in the morning followed by a horrible horrible attitude from the staff, this is your place!
Pros-​coffee is ok.