Dale & Ron’s Auto Service

We have been taking our SOS fleet of company vehicles and personal vehicles to Dale and Ron for 13 years. They always do an A+ job finding the problem but notifying you of the cost before fixing it. One of the best attributes of this place is, the same three men are their each day for personalized care for your vehicle but also having the familiarities of your vehicle each time you bring your vehicles in.
Thank you for the best care car in the area.

I learned about Dale and Ron’s from my Grandfather who has been taking his cars to Rick for over 15 years. He has had nothing but good things to say about Rick, and the business that he runs over at Dale and Ron’s. So, when I needed work done on my car, my Granddad gratefully headed over to Dale and Ron’s to talk with Rick about what we could do. This was about 4 years ago. Since that time, I have been to see Rick multiple times, for a variety of reasons. Every time I go in, he greets me with a smile on his face, and a shake of the oil soaked hand.
I have to admit, Rick is a bit old fashioned when it comes to his office. The office is small, and lacks one thing that most people just assume come with any office now a days. Rick doesn’t use a computer. Shocking I know. Some how he makes it work though. You have to be sure to give him a call, and he writes everything down in a notebook that he keeps on his desk.
So, to the reason I am writing this today. I have recently purchased a new car, well recently being a year ago, and have yet to take it in for any kind f service. Lately there have been some funny things happening to it, so without going into detail, I’ll just say that I needed to take it in. I have learned over the course of time not to take a car into the dealer, unless it is absolutely necessary. However, there in lies the problem. I now drive a Saab, and for any of you who know anything about the darn machines should know that they are virtually impossible to get work done on them. To make a complicated story short, Saab was bought by Saturn which went out of business a few years ago, so now its extremely difficult to get parts. Additionally, those Swedes went against the grain when designing their car, cause no one knows how to work on them. All of this being said, I called up Rick and explained the situation and he told me to drop it off the next morning and he would do everything in his power to get it fixed.
I showed up this morning around 8:15 AM to drop the car off, and there was Rick with a cup of coffee and a smiling face. He greeted me by name, asked for the key, and with a shake of the hand told me he would give me a call by this afternoon.
Now, for the shop. It is a bit out of the way to be honest. You have to drive past Mass, and down into the old part of Lawrence. If you didnt know it was there, you wouldnt find it. You have to hop onto Connecticut and then follow it until you hit 8^th and see the «dead end» sign. Its a quaint building, with cars parked all around the place, waiting either to be looked at, or picked up. The man has a great reputation, as evident by the number of cars that pack the place every time I happen by.
In the past, when taking my car over to Dale and Ron’s I have gotten reasonable and accurate quotes. Rick has definitely helped me out of a pickle or two in the past.
If you’re needing some work done on your mode of transportation, give Dale and Ron’s a call and set up an appointment to drop it off. Its hard to find a good mechanic, 15 years of loyalty on the part of my grandfather speaks for itself.

Last summer, I had Dale and Ron’s Auto Service repair my air conditioner. The original quote was $ 750. The final bill was $ 1100. The part ended up being more expensive than they originally thought, and the mechanics accidentally broke a piece adjacent to my AC compressor when working on the car. I had to pay for the part they broke, and for the associated labor to replace it.
When I complained to Rick about the difference between the quote and the final cost, he was dismissive and unapologetic.
When I picked up my car, as I was paying, Rick informed me that although they had «repaired» my AC, it wouldn’t actually work until I took it to an automotive electrician to have it re-​wired.
This was the first time the electrical issue had been mentioned. It ended up costing an additional $ 150.
My car is 14 years old. It’s worth less than $ 3000. If I had known it was going to cost $ 1250, (and if I didn’t have to pay for the mechanics damage), I would not have invested so much money to have it repaired.
To top it all off, 2 months after the1-​year warranty expired, my AC broke again. Of course, it happened on a day when the temperature was 104 degrees. I was supposed to drive the car out of town that evening. So, I stopped by the shop to ask if they could take a quick look and tell me if it just needed coolant, or if it was a mechanical issue.
As soon as I told Rick I didn’t have an appointment, he rudely cut me off and told me I’ve have to make an appointment for next week. When I told him «nevermind» and walked out of the office, he followed me out to my car and berated me for coming on a Friday afternoon at «close to 5» (it was 4:15) and asking them to look at my car without an appointment.
I’ve since learned from another mechanic that the part I paid Dale and Ron’s to repair is broken again.
Bottom line — this mechanic does not provide accurate quotes, performs shoddy workmanship, and the office manager is rude.

We’ve been taking our vehicles (sedan and truck) to Dale & Ron’s for 5 years now and the service has always been excellent. The quotes are always spot on, the final price always matches the quote or is even lower than the quoted cost.
Rick (manager, owner?) who mans the office as well as (quite literally) getting his hands dirty, is incredibly helpful and polite. He saves the parts that are replaced to show you what was done and he’ll even pull out a schematic of the vehicle to explain where the work was done, why, and how it affects the performance of the vehicle. The staff has never been anything but helpful.
They are always busy which is a testament to their work. Yet, somehow, their turnaround time is more than reasonable. Never had to leave a vehicle with them for more than a day or two at the most. Usually can get the auto back same day.
They’ve never done more work than was necessary. If a subsequent repair is discovered, they always call to inform you of what needs to be done and how much it will cost. They do not perform extra services without client consent.
I highly recommend Dale and Ron’s Auto Service. You can trust them, I do.