Wells Fargo Bank

Seems like every time I need to use the ATM at this location (which isn’t very often), they are always out of order. The last few years I’ve had more and more bad experiences with Wells Fargo and wouldn’t recommend them anymore.

Ive been banking with Wells Fargo since 1996 and I’ve some minor problems but not much. I usually only have to go thru the drive thru and that is what this review is about. ALWAYS FRIENDLY AND FAST!!! And whenever I have my dogs or grandchild with me, they send back a sucker and ask if my dogs can a treat! manners beyond belief! AWESOME!!! thank you so much for great and kind server with a smile!

Thee worst in the Business I will never do business at this location again as a customer that has banks with them for years I’m not happy. Went in this morning at 905 to deposit a check and the kid at the counter tells me he has to verify my check. Takes 45 minutes as I’m waiting finally I lose my patients ask for my check. Go to a different location and get treated like a customer in an out in 5 minutes

I am getting increasingly more frustrated with this branch. Every time I come into make a deposit pay a mortgage put money in someone’s account there’s always some different rule that they can’t do this or can’t do that even though I have done it before countless times. It’s always stressful and a headache. In the last few months I have had 4 issues. Today’s issue was trying to cash a check where the amount was crossed out and changed to a different amount with initials was not able to be cashed. But I have cashed checks more altered than this one multiple times in the past.
Incompetence wins today

Victor… one word– AMAZING. Didn’t think I would be able to get an account at all. And I was approved. The process was quick and he was just flat out awesome with customer service. So happy I joined at this branch.

Forgot my card in the ATM machine and went in to the branch and gave me a temp card and wells fargo is going to send me a new card in the mail with the same numbers. Talk about great customer service!!!

Horrible service. We decided to close the account after over 10 years as a customer. The banker we worked with (Taylor O.) was helpful and professional. None of the managers made themselves available when we needed their approval for a transaction. We waited half an hour for a managers assistance. Thank you to Taylor for your help.

Horrible customer service. If you go in there, stay away from the mexican lady, Cassandra. All she did the whole time was play with her phone the whole time. Never made eye contact the entire time. The absolute worst customer service of any bank.

WellsFargo is ok but this location is the worst. So many rules as a business customer is ridiculous. Looking into changing banks. Funny how I have issues with the same guy everytime.

I have been with this bank since 1998 and have never exerienced any problems. The associates are always nice and friendly. If you need a solid bank with very competent employees try Wells Fargo.

After finding service fees for my 40+ year checking account I called the 800 # for Wells Fargo. Took a while but finally got the fees reversed but had to switch from one type of account to some other so it would not happen again… or so I was told.
I was not pleased with the service on the phone so decided to walk into the branch on N. Durango. After a very short wait my husband and I were introduced to Jessica G., the Customer Service Sales Rep. We sat at her desk and within the first 5 minutes had everything taken care of. Turns out the account the person on the phone gave us had «strings» attached to keep it free from any service fees… she NEVER said anything about those. JESSICA went over each type of account, asked what services we really needed and got everything straightened out to our satisfaction. Maybe the «help» at the 800# should get lessons from Jessica… she knew her job and did it extremely efficiently and friendly. It was a pleasure doing business with Jessica!!!

I’ve been banking at this branch for about a year and have never waiting longer than 5 minutes in line for a teller. I went there recently to discuss options for my new business and Peter was a one stop shop. He and walked me through my business account and what I needed. He even had all the information printed and ready for me to sign before I walked in the door. Then, he contacted the other departments to help get me set up with insurance and a merchant account. I highly recommend this branch. Extremely proficient and highly recommended.

No stars if I could. An employee opened a credit card in my name without my permission. I confronted him and he said I asked for the card. There is no paperwork and my signature was nowhere to be found on any documentation. I asked to see the manager and he wouldn’t come out to see me he was in a meeting. I escalated to the district manager. He talked a great game made me feel like things were going to get done and nothing happened. After about two months of waiting for something to be done I had to reach out to Wells Fargo using the toll free line and report the issue. Then I had to contact each credit bureau and report that the card was fraudulently opened in my name so that when I closed it it wouldn’t negatively impact my credit report. The whole thing took about 4 months to resolve and I had to do it on my own. Worst of all. The employee still works there… My accounts are now closed. They are under alot of presure to open new accounts. Apparently this leads them to commit fraud and management looks the other way.

I am getting away from Bank of America. I opened a checking account and found out I will not have to pay fees. Kristen explained everything and was very helpful. Great experience.

There are only a few things I expect from a Bank:
— Keep the lines moving.
— Keep the process simple.
— Don’t charge me any unnecessary fees.
— Get it right the first time.
I’ve been to this particular location a couple of times and they have met my requirements each visit. The staff is friendly and it’s a quick in/​out. It is located in a pretty good shopping center with Starbucks, Chipotle, Smiths, Golden Swirl, Sammy’s Woodfired Pizza, and numerous others that make it a convenient if you’re hungry or need to run errands.
Will I return? No doubt.

I hate dealing with banks. I cannot stress this enough I hate dealing with banks.
But at least this bank has a great manager Brendon anytime I have a issue he resolves it fast. He is always there to help you out so if you are looking for a great place to have a banking relation ship I would try this location.

Out of all the wells fargos that I have been to this is the branch that I love. They really take the time to make you happy and usually waves any fees that you have gotten. Every other branch that I have been to I have had some bad experiences. But going to this branch has given me faith in the banking industry