Tender Dental Group

Where do I start? How about more than 15 years ago. My parents have been regular patients of Tender Dental on Boulder Highway at least that long. They saw their ad in our church bulletin at Holy Family Catholic Church not far from this office every Sunday for years and the ad still runs. Dr. Monica Ponce worked with my parents often and we have never had an issue. My parents have been in Las Vegas 36 years. Fast forward to 2015…
My dad is 86. His bridge was almost as old. ;) Actually his bridge was about 30 years old. So happy it lasted that long but it was time for a new one. From the first appointment in November 2015 I had a comfortable feeling from this office. The only previous interaction I had had was when my mothers teeth were lost at Desert Springs hospital in 2008 and I insisted that Tender Dental and Dr. Ponce do the replacement since they had done the original. My mother couldn’t eat until those teeth were done. And there were adjustments, many of them. All this was done in her hospital bed. Sadly, she passed away that year.
Back to Tender Dental on Boulder; X-​rays were taken and we were given an estimate. I can tell you it was a shocker slash heart stopper, however, this office worked with us to get a plan in place that was affordable for my dad. The key to all this begins with powerful employees. First and foremost, Zella Doyal. Her tireless, always helpful, compassionate and unconditional humane attitude was a breath of fresh air! I have had, without exaggeration which is hard for me because I am an Italian/​Lebanese Gemini twin and yes I have a twin; no less than 30 conversations with this woman. She has been my crux and go to person and thank God for that! And there is a tie with Dr. Aimee. In addition to the above, add her expertise and kindness. I don’t know where my dad would be, or my sanity…
If I told you that we have pestered this office like a mosquito on a hot day in Cleveland by Lake Erie, I am not lyin’… I’m surprised Zella even took my phone call this morning when I told them that my Dad had cracked both anchor teeth in his bridge and it was hanging on by a thread. Especially since we had just been there three days before for an adjustment. And lest we forget, we spent 4 hours last night at TD on Bonanza and Nellis figuring out what was wrong. They were the only dentist open. They couldn’t do much except diagnose what the problem was and make an appointment for my dad on Monday, four days away. He couldn’t swallow or eat. Needless to say, at 8 o’clock this morning I was persistent in calling TD on Boulder Highway and asking Zella for help. Good thing I did. She knew exactly where Dr. Aimee was and made an appointment for this morning at 11!
Without getting into the gory details of my now 87 year old father having his two eye teeth extracted this morning and how grateful I I am that he has minimal pain compared to yesterday, I can tell you… I am so relieved! Having his dentist, at a moments notice, available to work her magic was enough to make this girl run out of the house in flip flops and sweats with my dad in tow.
Let me just say that the team on West Lake Mead and Buffalo at Las Vegas Oral Surgery were the epitome of professional including Tyrone, Ashante and of course Dr. Aimee, her assistant, and the rest of the staff. Anything to take care of my papa regardless of the 40 minute ride. What a wonderful staff and facility! And yes Tyrone I will bring my dupes of Monopoly from Albertson’s, I promise! My dad is doing as well as can be expected and will be fitted on Monday for his new dentures. AND because my dad had new partials upper and lower as well, the cost for the new dentures were covered without any additional expense for us. That warms the cockles of my heart because we are going to our hometown of Cleveland for 10 days over Easter for the first time in 20 years and that would have been a financial hardship.
So, thank you Tender Dental, Zella, Dr. Aimee and everyone at the various Tender Dental offices who helped me and my dad the past couple of months. You are appreciated and respected more than you know. Yes I would recommend your services. You define the difference between doing a job and doing a job that makes a difference.

Great place. The staff Deborah, Zella, and Vino very kind and helpful. Very good at what they do.
Made sure that the process was easy, and most of all as painless as possible. Great job guys!!!

I agree with everyone else. I just finished filing my complaint about Dr. Virtuoso at the Boulder Highway location with the NV Board of Dental Examiners. I’ve never had more than a filling, I went in for a routine cleaning and they told me I have a «big cavity» and need a root canal and crown. There is no cavity and they flat out lied. They were going to do a root canal on a healthy tooth. Thank God I got a 2^nd opinion. This place is a complete rip off! They lied to me and invented a problem to try to charge my insurance and me for a procedure that didn’t need to be done. If they have ripped you off or tried to, please please PLEASE also fill out a complaint at
. the more information they have on this con artist (Dr. Virtuouso) the sooner he will lose his license to practice.
The main office on Bonanza is a different story. I went there with my complaint and they have done everything in their power to help me and to correct this situation. Including looking over my x-​ray and giving me the correct dignoses /​2^nd opinion. Its unfortunate I didn’t go to Dr. Ponce and the Bonanza staff in the first place. In my opinion, Dr. Ponce, Holly and the staff at the main location are fair, honest and professional.

This place is horrible the worst I would not recommend this place to anyone. Stay away from this place I had a temporary a cracked four times eventually came out of my mouth and the receptionist told me to go buy cement put it back in myself they are very unprofessional and I would not recommend this place to anyone

Tender Dental (aka Las Vegas Oral Surgery).
HORRIBLE office practices, beyond belief.
Incompetent, insensitive, uncaring and unprofessional.
Scheduled 4 days out for a terrible tooth pain. Set for 5 pm. Wife and I both lost pay to get there. On the way there, got a call to CANCEL with nothing more than a «Sorry for the inconvenience.»
Next scheduled date: 4 days away! The day prior, and at 4:20 pm, they call to say that I am NOT covered under my wife’s insurance. Yes I AM covered, you idiots. I even spent time to call and confirm that. They had EIGHT FREAKING DAYS to confirm the insurance. The should have called me early on, to get a copy of the insurance card. Nope. «Sorry, but you’re not covered.» Bull. Lazy, incompetent office drones.
They’re FIRED. I’ll take my pain AND money elsewhere, where I can be treated properly!

I wrote this review on behalf of my husband. He is livid at this dentist’s office. It took a Unilocal review for someone in your office to notice. I left a msg returning your call as requested. What I failed to mention in the first review was how my husband was badly treated by the dentist when he finally saw Dr. Lee. That doctor did not even want to see him. She does not belong in the medical profession when she does not want to sit down and check how the partial fit the patient. Additionally, we didn’t understand why you would refer him back to the same dentist or go to the office he did not want to visit after we gave you feedback.

Now they have sent me to the collections agency for doing a full mouth series (or billing for it — I’m still not convinced they ever did it) when I told the person that I was not eligible for a FMX — she told me she was doing bitewings. After receiving the bill, I called to discuss this as even though I think it was total BS they charged me — in order to avoid collections I may have been willing to pay a portion (had they provided me with the x-​rays) and cut my losses. I didn’t receive a call back — so I sent an email with my experience to them — no response. Months later, I am getting non-​stop collections calls — this is the only bill I have EVER had in collections. Agreed with subsequent posters since my first post, «FOR SHAME» to the staff, and «negative stars» would be more apropos.

STAY AWAY from this place. They are a straight up scam! Not only was my appointment experience awful but the dentist tried to swindle me out of HUNDREDS of dollars. I have never had a cavity in my life and get regular check ups. I go to this lady and she told me that I had 8 cavities… EIGHT. I left wanting to get a second opinion. I go to a dentist that came recommended by a friend of mine only to find out that I have NO cavities. The staff at Tender Dental should be ASHAMED.

Honestly, If Unilocal had negative stars; this place would have them. Basically bottom line, to make it short and sweet. I had to call the BETTER BUSINESS BUREAU on them and reported them to my insurance. I would highly reccomend NOT going to this place, find another doctor/​business who values patient/​doctor relationships… if I could go back in time and screw up the space time continuum, this would be one instance. Simply to avoid the headache and mess they’ve caused.