Proficient Patios & Backyard Designs

The stucco on the back of the house was painted and looks good. I am happy with that. Thank you!

I’ve read the reviews, some good, some just want to complain about something. They two guys, only, from 930a-​415p. These guys worked their butts off! Finished, looks great, love the end product, a patio cover in Spanish brown. I will use this company again to finish up the backyard.

I really can’t speak more highly of Matt and the work of the crews from Proficient Patio. We contacted four companies; one didn’t return our call, one talked to us but didn’t follow up with a visit, one came out and gave us a bid but couldn’t provide drawings for what they were going to do. Matt provided computer aided designs featuring actual pictures of our house and a variety of features from which we could select. Our project was unique in that it had to be done in two steps as we were to be gone for an extended time in between and they accommodated us perfectly. Our expectations were actually exceeded in that they included various items that are probably the standard for them but didn’t occur to us during the planning. The work was done in the time they allotted and there was no surprises in the final billing. As you can tell, we are totally satisfied.

A RANDOM spa showed up in my backyard on Monday. We NEVER ORDERED or even have been to PROFICIENT PATIOS. Apparently they delivered to the wrong address, went in my backyard, used a crane, and set a spa on my back patio. My husband arrived as they were finishing. He said it wasn’t ours; they would NOT take it back. We called the manager… kept getting transferred to SUZANNE-​EXTREMELY RUDE AND UNHELPFUL. I kept saying you delivered a spa that is not ours — someone else paid for this! She finally agreed to have it picked up on Thursday at 8am. I said they needed to be on time, as my kids leave for school at 8am. Crane didn’t show up until almost 10am.
I’ve called and asked for owner, Jessica, many times. When they FINALLY transferred me, she laughed at my predicament. Laughed. Boy is she lucky I didn’t just keep it and sell it. I asked if it was normal procedure to drop off thousands of dollars worth of materials without knocking on the door and confirming address, and she said yes! I asked if the owner would be doing anything to accommodate our time and assistance upon returning the spa… she LAUGHED. I have never done business with this company, and advise the buyer to shop elsewhere. Worst customer service ever, even when trying to fix the company’s COSTLY mistake for them!

We hired Proficient Patio to install a patio cover, artificial turf and a flagstone walkway. After meeting with a few other contractors, and not feeling great about any of them, we met with Edgar from Proficient Patio who was professional and knowledgable. Everyone we had contact with, Nena, Bobbie, Jessica and Edgar were awesome. Once the HOA approved our project, the installation happened quickly and looks beautiful. I couldn’t be happier!

I am so happy with our new Patio cover. We received 4 – 5 quotes back in May of this year. Jim was our estimator and very nice and gave me two quotes with the stucco and without. and finally went into the Proficient Patio Showroom and they had very good displays showing both just the Alum wood patio cover and the top of the line Patio cover with all the bells and whistles. We then called Jim to let him know we are ready to make our purchase and he came over the same night to write up the contract with all the details. I was very detailed on how I wanted my arch to look and how many posts I wanted. He made sure to accommodate my wishes. I didn’t want my view blocked from my grandkids little putting green :). He mentioned they would send the paperwork over to the association and once we had approval they would take of the inspections etc. I was home free and they would give me phone calls as needed to keep me updated on the whole process. Jessica, who is in charge of the scheduling did just that and always kept me informed and answered my zillion questions. Each night I would go out and do my personal nightly inspections and anything that I didn’t like or seemed out of what was normal I would email or call Jessica and she would get it taken care of before she even called me back. We had a couple little issues and she was more than amazing and patient with all my questions. She made sure every single item on my check list was taken care of every single detail. I am in love with the patio cover and it was well worth the investment. Give Jessica a raise for her outstanding customer service. She does the company right!

We were very impressed with the initial consult with Matt, the owner, for the quote. The quote came in under 2 other companies, and they offered the footer for more security (as we want to put in a hanging 2-​person swing). We were told our patio would be done 2 weeks out from when our contract was signed. Yay – time for some backyard entertainment – or so I thought!
A month later, and I had all the cover materials in my backyard, a giant hole was cut, concrete was poured with a steel beam (after issues with that being poured wrong the first time), but no patio cover.
My backyard was been a construction zone since they first came to dig up the footer. They had to stop middle of cutting and digging because they cracked our existing concrete patio & even though the supervisor who first showed up told them to bring a concrete saw, the guys showed up with only an angle grinder — sooo end result – a crack in my existing patio… And the footer unable to be filled.
Last Tuesday when they showed up to do the job, they found the concrete poured incorrectly. The crew said the office would call us and reschedule everything. So then they dumped the materials for the project on our patio and side of the house. Literally the ugliest thing to look at in the yard.
So after a day of waiting after the anticipation of it being done that day, No one called. (Not surprised) We had to call them – two days later, but of course – can’t do anything on the holiday weekend (4^th of July), so Jessica in the office said the crew will be back Monday OR Tuesday to finish. Here it is Tuesday, and no one showed up. My husband calls (he is much nicer than I am) and she (Jessica) says «oh we are swamped!» Don’t tell your clients the finished product will be done in 2 weeks and then be surprised when you are swamped! Oy!
So here it is, a month and a half after our contract was signed and the patio is FINALLY DONE (7÷17÷15) !
It looks fantastic, so I did bump up the review… I definitely say go with stucco columns – it makes the patio look like it came with the house.

Fantastic job by these guys, they were on time, on budget and did quality work. I had them install my patio and a whole new landscaping package for the front and back yard. They always called ahead to schedule and the work matched the drawings exactly. I work with a lot of contractors and this was as smooth of an experience that I have ever had.

Unbelievable job, very well done. From the initial appointment for measurement and estimate to job completion; well orchestrated. The job consisted of a 15′ x 14′ patio cover and approximately 600 sq. ft. of brick pavers. Additional landscaping, plantings, and irrigation reconstruction was included. I received constant communication from the construction management team to review what had been completed to what should be expected next. I made a couple of changes along the way which were accepted and scheduled without issue. Very fair with pricing on the extra procedures added after contract. The work was completed on time including jobsite cleanup during construction and upon completion. My experiences and expectations as a general contractor (40 years and retired) were exceeded. Total Satisfaction, Highly Recommended.

20×30ft paver patio installed, end result looks very good but I had to point out all the flaws and have them come back and fix them to get the good results I got. At first water pooled by our back door, which I specifically asked them to avoid this even before work every started, yet it still wasn’t properly sloped from the door until I complained for them to correct it and raise it up a little at the door. Workmanship around the edges was not perfect (large gap between the plastic locking strip and the bricks) so I had them correct that too. Also, we got yelled at by the city because proficient should have obtained a permit to keep the dumpster and pallets of pavers and piles of rock/​sand in the public right-​of-​way, had they done the right thing and got permission from the city they would have come out and put caution devices around it and they would not have had a problem with it in the street. NOT fun to get a notice on my door that everything must be cleared form the street in 24 hours or the city will take all materials away. I would say the price was reasonable, not high, not low, and belguard (the brand they sell) seems to be very good quality. I would not recommend them as they are not thorough in the work they perform, I didn’t feel like I was given much attention, I had to put a lot of effort into getting the results I should have gotten without much effort. They really need to have a crew supervisor out on the job site to make sure things are done properly, in my opinion it was a bit rushed and sloppy. Not a smooth hassle free experience at all.

Very professional when it comes to the the patio and cover. We were impressed until it came time to redo the sprinklers. They said too late in the day yesterday got to get the parts at 2 pm we will do it tomorrow. They didn’t show up today meanwhile the grass is dying. My wife called the office and they never called back. I really had planned on a 5 star review up until this happened. The final phase of the project they are blowing a rave review. We’ll see what happens tomorrow and perhaps I will update the review. The price was competitive and they own their trucks and hire their workers. Definitely not a fly by night company. The owner came out to the house and knows what he’s talking about. We signed up right away. I just hope the lawn doesn’t die. We told their landscapers the grass was distressed. What happened to their promise to be here today and it was hot in the 90s and why can’t they return a phone call. We were told that they don’t go home until all phone calls are returned. Landscaper came out and redid sprinklers and grass will come back to life. We had three bids for this work and took the middle price and are happy we went with proficient patios. They are the best two of their workman even fixed our patio screen.

If I could give the zero stars I would! You know it’s pretty terrible when a person looks up a company they dealt with 2 years ago just to warn people about their terrible work! First, every time it rains and it doesn’t even have to rain hard my back yard floods! Second, they installed the wrong color rock and refused to replace it. They did replace the trees the brought in that were wrong but that was because I caught it before they actually went in the ground. I complained to the BBB as well. They refused to fix the bad grading and told me it was my problem. Ridiculous. I still have my email correspondence with the terrible owner and is wife. Disgusting people.

More than six weeks ago, I called this company to ask them to come take measurements and give me an estimate to complete my backyard. It is basically nothing but dirt right now. At that time they said it would take them two weeks to come out. The estimator arrived on time and took measurements. He told me it would be about another week and I would hear from someone. That was over one month ago. I have heard NOTHING from them. I’m glad the estimate was free because I’m certainly not going to use a company that takes 6 weeks just to never call me back.

My review has been long overdue. We built our beautiful home back in 2008. We decided to go with Proficient to have them install our patio cover. Their service was amazing and love that still til this day 6 years later it still looks amazing!

******BE AWARE PLEASE*********
This is the worst company i ever see before, please stay away from them poor customer service, that asian lady could’n explain what i was looking for so we decide to leave and after all this reviews man.

I thought I liked the work they did until the first time it rained. They obviously did NOT grade the pavers away from the house. Every time it rains, the latest this weekend, I have a pool about 8′ wide which I have to try to sweep away so that it doesn’t get under my foundation. Isn’t grading one of the most important parts of laying a patio surface?

*****BUYER BEWARE*****
The absolute worst service I have ever encountered in my life. As a previous Unilocaler wrote, schedule was supposed to be 10 days, but the travesty that took place over the next three weeks while doing business with this three ring circus of a company was enough to cause me to write this review.
First problem: when getting a patio installed, they dig huge holes in your yard for the footings that get filled with concrete. These footings have to be inspected by the city, and proficient supplies the documents the inspector needs. When the inspector showed up, these documents apparently were never placed. When I called proficient to let them know, they tried to blame me for it saying my dog may have gotten to it… No. Then they told me the permit process could take a few days to get a new one from the city office. Surprisingly, the runner had it delivered the next day, which means… They never put it there in the first place. This was a Friday, inspector couldn’t come back until Monday, we’re now 4 days behind schedule. Strike one.
Second problem: when they filled said footings with concrete, apparently they’re measurements were off. Now let me explain that hear footings are made to anchor the entire patio cover, so these are massive 4×4×6 concrete blocks poured into the ground of my backyard, and now one of them is 2 feet off! So, I call again… They have to repour the concrete. The owner Matt’s (who I’ll dig into later) excuse, «well you know, sometimes that happens with construction…» Not an answer or apology, we have to have concrete repoured and wait for it to dry, three more days, 7 behind schedule, massive concrete block in my yard that I won’t be able to put landscaping on. Strike two.
Third challenge: finally at the end of this experience, the last day was supposed to be paint, shingles, and clean up. Shingles guy comes on time and does a good job… No paint. I have to call them yet again, they reschedule paint for the next day and reschedule the final inspection… 2 more days behind, 9 days total, strike 3.
Now about their owner, Matt. The fundamentals of basic customer service have completely eluded him, and I feel sorry for his employees as they are all nice people. When I spoke with him about the challenges I had, all he had to say was «Well, sometimes stuff happens with construction and people expect us to take off hundreds of dollars. We do gift cards. I could give you a $ 25 gift card if that’ll make you feel better…» He had the audacity to offer me a $ 25 gift card after completely botching a $ 6500 patio cover! Granted, the patio cover is beautiful and would have been worth it, had his service levels not been so subpar.
All I can say, is please do not do business with this company. You will not be pleased with the service you receive.

We LOVE our new patio cover!!! Matt came out to give us a estimate and really took the time to walk us through our options. We had certain things in our minds we wanted to do but we are sooooooo thankful that we listened to his expert advice. We had a few bumps in the road (our issues) and they were so patient while we worked through some red tape with the county. When it finally came to the install the guys showed up on the dot for the gutters and they were done in less than 1 hour and they look amazing!!! Then day 2, Charlie and his guy again arrive exactly on time. They were awesome! Charlie so good and meticulous! I think he was harder on himself getting everything lined up than we would have been he was just like Matt asked us about a few things and gave his suggestion and again so glad we listened to them.
We are so happy with everything they did from start to finish. We will def. call them when we are ready to have the gutters put on other areas around the house, landscaping, a track shade for the patio cover or anything else we need, they are the company to go to!!!
If you are considering a patio cover I def. say go for it and call proficient patios! I would will recommend them to anyone who needs anything!!!

I drive by this place everyday to work, and I cringe on the inside every time i see their huge grammatical error in boldface, all-​capped signage on top of the building, «SPA’S BBQ’S». Apostrophes are used to show ownership, not plurality. If you have more than one spa, you write spas, not spa’s! Unacceptable! I’m giving them three stars, and not one, because i haven’t actually stepped foot in the place. And since their average right now is 2 ½, I’m doing them a favor. You’re welcome.

I had an Alumawood patio cover installed in March. Overall the process was good and the price was competitive. I would use this company again and recommend them to friends.
The estimator was professional and came out to my house two times to finalize my estimate. I worked with the people in the office to get my HOA paperwork to be submitted. Once everything was approved by the HOA, the office said it would take ~2 weeks to get the materials and scheduled my job.
The job was suppose to take 4 days with a few days in the middle where I was going to be out of town and asked them not to do any work while I was gone. The inspection happening on a day when I was out of town so there were actually 5 working days instead of 4. But overall they finished on schedule and had some weather delays due to heavy winds to contend with.
The patio cover was suppose to run from one corner of the house and stop before a window. The measurements of the patio cover weren’t very precise as the cover was about 12−18″ longer than expected. Overall I was fine with the extra length, but this is something to watch out for if you need something an exact size.
All of the crew members were very pleasant. After the job was completed there was some construction debris (screws, plastic pieces, etc) and cigarette butts left in the backyard.
When the project was completed, someone came out to the house to pick up my check.