Master Craftsmen

The end result of this project was what we asked for and expected and once they started the work their installation people were good. The rating is low due to the non existent customer service and complete lack of contact in the 60 days that we waited for the door to be delivered.
When we first met the salesman he told us that Millgard would have the door here in 3 weeks and that the installation would take 2 days. We signed the contract on March 6^th and were told that Millgard was busy and that the door would be in the week of April 6^th and the 2 day installation was confirmed. By the end of the expected delivery week we had heard nothing from them so I started calling, the receptionist would only put me through to the salesman’s voice mail. I left at least 4 messages and he never returned a call. I finally left work early and went to their office to find out what was happening. That was when he told me that door would be delivered a month late. The reason given was not believable.
The door was delivered to them on May 4^th and they did start installation on May 5^th. The «2 day job» was completed in 8 days. I can’t complain about the installation process because much of the delay was due to county inspection requirements.
However I can complain about unrealistic 2 day promise made in the sales process, the complete lack of contact between signing the contract and the start of installation and the lack of a believable answer as to what caused the month long delay.
By comparison we are using a different contractor for an aluminum awning. They had a delay due to supplier problems. We received phone calls and emails keeping us informed of the problems and advising us of the expected delivery. Even though they are delaying their delivery they will be getting a positive review. There is a lesson here for Master Craftsman.

They were great. The patch Mike did on my wall looks like new. I cant even tell where it was. The area around was left cleaner than it started. What a professional. And the price was great! I will definitely use them again.