NPS Pool & Spa Supply

NPS is no longer NPS, Leslie Pools bought them out, sad day… — Name on the store will change soon. But the cost of everything is already higher and no longer do the faster chemical in the computer, everything is hand done, per ah, la Leslie Pools. Woman there yelled at the guy holding the phone saying Customer was more important than the Customer on the Phone. Bit uncouth. I guess I will will buy supplies online and get a larger test kit and do it all myself. Goodbye NPS, you were great for the 15 years we had you…

I would like to say that your employee John is very knowledgeable, helpful and kind. He helped us find the perfect pump for our above ground pool. We are new to the pool scene and he helped us feel comfortable about our choices. I would highly recommend your store and your exceptional staff. You have a customer for life.

Excellent, quick & efficient customer service from John every time we need help with anything we go back to see him & it always works out great !!! Thank u John & have a great day !!!

I appreciate the service I received dealing with Thomas at the Boulder location. My needs are not many, but I get full attention and service regardless of the size of my order. I have yet to leave the store without the item I sought, and usually a couple extra items. I am very satisfied with the service.

I’ve been using and NPS since 2012 when bought a home with a in ground pool. For the most part my experiences have been positive and courteous.
NPS offers free water analysis. I count on the staff’s directions to keep my pool looking great.
On my most recent visit I had a chance to meet one of NPS’s corporate trainers, Tomas. He was very knowledgeable and was willing to explain to me the steps required to correct the chemical unbalance in my water, answering the questions that I had.

This was my goto pool supply store, until
Today horrible costumer service the guy that helped me out was having a bad day and it transmitted out to me the costumer I bought what I needed and went to (Leslie’s pool supplies) 50 yards down the street greeted and helped out very quickly, I know NPS is cheaper but it really doesn’t matter when COSTUMER SERVICES is involved.

NPS is awesome; the people are extraordinarily friendly, knowledgeable, and helpful. It’s awesome to have a store where you can get the products you need, when you need them and to have people assist you in finding them.
Great company

These guys try hard to take care of your pool service needs. It can be tough when the pool owner knows nothing about their pool, as I have frequently encountered when in the store and listened to other customers. I have been taking care of my own pool for 12 years now, and these guys are very good with testing your water and making recommendations.
Recently Bryce took apart my Caretaker unit and helped me repair the unit at a fraction of the price I was quoted by others. He also did a great job fixing my pool cleaner with $ 16 worth of parts and free labor! I thought I was going to have to pay $ 400+ for a new cleaner, as the plastic gears were old and not working well. This was a pleasant surprise and they have always been very honest about prices and my pool needs.
They have been great with offering solid advice on chemicals and balancing my water chemistry, even with a large salt water pool.

John is the most totally awesome person I have ever encountered at a retail store! He was extremely knowledgable. He made an overwhelming purchase flow smoothly. I would highly recommend this store! I will not ship for my pool needs, especially pool equipment.

Awesome service! Brice was so awesome and helpful with some newbies to owning a pool! We live in North Las Vegas and went to a closer location but will be driving back to this location just because of his service!

This store always has the best deals and are very knowledgeable. They never try to up sale you and are very helpful. Tomas even carried my heavy tablets to the car. I’ve been to other places and never liked the service. This place has helped us keep our pool clean. Thanks NPS!

This location everyone is Always helpful with Quick and knowledgeable service. The young store manger is on it. He keeps the store looking great. He gives you options and tells you what needs to be done without being to much of a salesman. I will always go to this branch.

Generally very unfriendly. Seem to be very knowledgable but will not help, very unfriendly.

I was at the NPS store on Boulder Highway yesterday. I worked with Tomas (aka Mas). He provided top notch customer service. He helped recommend a good net and pole for my pool as well as a Hayward AXV621DAT Pool Vac A-​Frame/​Turbine Kit. Everybody at the Boulder Highway store is professional, kind and courteous. This is by far, my preferred NPS store because people like Mas, make it a pleasure to do business with NPS. Thank you again Mas!!!

Great and excellent customer service ! Had a man by the name Thomas help me out, he was very on point with knowing product and how they worked. He also helped carry things out to my car without even asking ! Knew exactly where to find everything and exactly how much I needed for my pool! Definitely will be coming back !

Went there earlier today with my dad. He had purchased a skimmer net there 3 months ago and spent over $ 40. It was already falling apart. The place was busy, we waited in line for 10 minutes. we were told he waited too long to return it. then he quickly went over to another coworker and came back to offer $ 5 off of the purchase of a new one. We picked it up to leave and my dad told him we would never be back and that he had done a lot of business there. The cashier just dismissed us. I thought it was terrible customer service. We went right next door to Leslie’s, where the gentleman was helpful, discounted some shock treatment and carried the items to my car. We will be giving our business to Leslie’s from now on!

Poor service from the big rude guy. the tall and skinny guy was really nice though.

I have been shopping at Nationwide pool supply for several years. They have great prices and employees that know what they are talking about. They have locations all over town, and I can get in and out in just a few minutes. I plan to keep shopping there.

We have been shopping at NPS since we bought our house a couple years ago. They have been extremely helpful in providing insight into why our pool does the things it does, they point is in the direction of products that we could use, and are actually helpful.
The also will recommend different packaging of products if it will save you money in the long run.
Our last visit was a bit of a restocking stop, we had a lot of bulk items to pick up, as well as some smaller pieces. I had been eying a new, professional grade fiberglass pole, as my aluminum one was on the verge of breaking. After seeing how expensive our stop was going to be, I told the cashier I was going to skip the pole for the day, as it was a bit pricey. He ran into the back (literally) and checked their cost, came back and offered it to us at a VERY deep discount. Was too good to pass up, so we ended up with more than we went in for!

I am lucky. I have a handy hubby. My hubby is so handy, he does all of our pool maintenance himself. Recently he needed to do some work to our pool pump…
He had done research online and gone into another store that sells pool parts for assistance. Based on that, he was prepared to buy multiple parts, but decided to check the prices at Nationwide Pool Supply first… And we are so glad he did!
The people at NPS are super helpful and most importantly they will do what they can to save you some money! I was so impressed when the salesman inquired as to what our pool problem was, and then proceeded to tell us we did not need everything we were about to buy.
We ended up spending just a fraction of what we expected to pay, and the pump now runs great. I am definitely a fan of Nationwide Pool Supply.