Long Kevin Diep Optometrist

Friendly and helpful stuff …

NEVER EVER GOING HERE AGAIN. Do yourself a favor and look for another optometrist!
I mean I forgave them for their rude customer service, their inefficient staff, and consistent lack of knowledge… but what happened today was the last straw. (I’ve been going here for almost two years!)
I called Friday to check if they were open Saturday (which they are from 11 – 3). I waited A WEEK for my order of contact lenses before they got back to me (which is usually the case but I was used to it; also, they didn’t get back to me, I called them). Now, I went around 2pm to the office and guess what? CLOSED. There was also one guy there who was asked to come back specifically on this day for his glasses.
This lack of professionalism is disgusting. The last time I had my annual eye check-​up, the doctor was late for 30 mins, I let that slide (doctors are busy, yes?) This one, well, my Asian patience meter has given up.
Again, do yourself a favor and look for another optometrist!

EVERYONE working front desk needs training… desperately.
They’re slow, they’re confused, they’re ALWAYS asking eachother what to do. They forget about receipts? They have no idea how to prioritize… they’ll take a phone call for minutes WHILE they’re supposed to be helping you??? Whyy? There are FOOOUUUR other people up front that can answer the phone.
Other downsides, they don’t do over the phone payments or ship to your house. Sucks having to come back in for things they could have finished Day One!
On the bright side.
Dr. Diep is awesome! I’ve been coming to this location since I was a kid. He’s funny and ridiculously nice and makes sure you’re taken care of.
.too bad I always get whichever optometrist is in the office the day of my appointment instead of Diep

Made me drive here couple times and lied about their return policy for contacts

Rude customer service. She hanged up on me and didn’t even let me explain or say something. Rude and very unprofessional.
However, the doctor is super amazing and wonderful though.

My whole family have been loyal to Dr. Diep for over 16 years! He speaks three languages — English, Vietnamese and Chinese… So it’s nice to have someone speak your native language and actually understand what the doctor saying to you without words being lost in translation. They take most insurances (that I know of) and actually will help you out with deals if you don’t have any and want to pay cash. Dr. Diep now has three location all on Spring Mountain road, so it’s not just convenient but there will be more glasses to pick try on: P
The staff are helpful and friendly — also bilingual :) there are many Spanish speaking workers too!
The stores have selections from generic to name brand glasses. The glasses even come with a year warranty. As for contacts, they will order whatever brand your doctor and you prefer. He’ll even have free trials for you to see what works better with your eyes :). Not only that, he’ll also give you a travel size contact solution too !!
It’s just nice to go to a doctor that has been in business for years and is successful … Yet is still as humble as he is :)

I have to say my biggest issue is when they check the pressure in your eyes in the beginning of the exam, they do not clean off the head or chin pieces between patients. Also, I received glasses that were the wrong Rx strength. I was never seen on time for my appointments, and the office was empty on several occassions, so there is no good reason for it. Overall, a pretty poor experience.

Excellent doctor. He’s attentive to everyones needs and makes sure that everything is checked out throughly. His office even tells you an accurate time frame in which glasses or orders are to arrive. He has several offices, so if you need to see him when you pick up, make sure ahead of time that he will be there.

I highly recommend Dr. Long Kevin Diep! I had to see Dr. Diep for a second opinion. A different optometrist gave me such a strong prescription that I got headaches, was told I needed reading glasses, & that I had astigmatism. After seeing Dr. Diep, I got a comfortable prescription strength and that I didn’t need reading glasses (I’m only 22), nor do I have astigmatism. I had a hunch that the previous optometrist was just after my money and I was right. Bottom line: You can trust Dr. Diep. His staff is wonderful & friendly. They get you in & out of their asap. They also give free contact solution samples that come with contact lens holder. Even without insurance, contacts exam is just $ 95. If your looking for a variety of name brand sun/​eyeglasses they have it.

First I must say that Dr Diep is good at what he does however the new doctor that he hired sucks. THe last 2 years I have seen Dr Nikki and for the past 2 years she has not been able to get my contact prescription correct. It don’t mind going back to get my contacts corrected, however, Dr NIkki has consistently blamed the «dry» weather or allergies for the contacts not fitting comfortably. For the last 2 years she has given me eye drops to go home with in which I am to use for a week and than continue use of my contacts. I also got charged 80 dollars for a follow up for her to tell me that. I thought when a doctor writes a prescription and it is not fitting correctly on a patient they are suppose to provide free follow ups until the contacts are right! This year I am in phoenix and i have seen a new doctor, not only are the prices for glasses/​contact lenses much cheaper, but the doctor doesn’t blame their patients for what they initially couldn’t get right. I“m paying ½ for contacts and glasses than what I paid at Dr Dieps and I get MUCH BETTER SERVICE!

Staff service was A++
I was able to get the new pads for my glasses quickly and they were better than the ones I was replacing. Not exactly a game changer in optometry, however I have the confidence in the shop and the staff now that gives me a very good feeling about next time I need glasses.
I did ask a bunch of questions about frames, exams, prices etc… and wow I got straight answers, no pressure to jump in the chair for an exam.
I guess this is why I was so impressed. Never have I walked into an eye shop and not felt a sudden pressure to give them my business without leaving the store. Unless I was just ignored. Dr. Diep’s office is just right. They have enough confidence that I am going to come back when I’m ready. That makes a difference to me.
So far I couldn’t be more happy to have found Dr. Diep’s office.

We’ve been going to Dr. Diep for 4 years now. The reasons we became patients is because he was close to the house, took our insurance and was open on Saturdays,
Dr. Diep and his staff are top notch and I appreciate the no frills eye doctor appointment. I’ve been to one eye doctor that had 5 waiting rooms and kept pressuring me to buy the most expensive contacts they offered.
That’s not the case at Dr. Diep’s.

I’ve had nothing but bad experiences here. I only come here because they take both my insurance [more than 3 years with him] but I finally moved to someone else now!
1) Evey time I go in I have to go back because the prescription is wrong
2) When I got my glasses back they cut the lenses too small so they kept falling out. I had to return again
3) They said they would give me 20% discount but claimed that my 20% from my insurance [vsp] was the discount. It should have been an additional 20%. If you’re going to give me a discount give it! don’t try to cheat me!
4) After 2 years they threw away my paperwork and my record. I had to fill it out all over again
5) They sold me sunglasses that were bent and crooked and claimed that they could straighten it but never did! NO REFUNDS!
6) He gave a prescription too strong for my boyfriend that another Dr. discovered
One plus is that they have a wide selection of glasses and sunglasses. However they are all designer brands which can be very expensive for those on a budget. They also take walk-​ins and open on Saturday