Level Property Management

After having worked with other management companies, our HOA Board chose Level. This is a smaller company and their reps have fewer properties per manager. While no company is perfect, they at least try. I receive return calls EVERY time, and our manager works with each issue in a timely manner. We have residents who complain at every turn, yet don’t attend HOA meetings, won’t give specifics when they complain, harp about the pettiest of things, and even complain about «children running up the stairs.» If people want solitude, they should have a single family home. It amazes me that people complain, yet won’t run for the board, won’t even attend meetings, and don’t even bother to follow proper channels when they have issues. After having CAMCO as our management company, Level is 1000% better than they were. We had Benchmark before that. And I can honestly say that Level far outshines the previous two management companies on every Level, no pun intended!

Level Property Management needs to get their head out of their ass. I moved to an owner occupied community in July 2015. 4 months later Level Property Management is still sending mail to my old address at an apartment complex. You would think they’d figure out that I no longer live in an apartment if the home has to be owner-​occupied. Never heard from them for 4 months and when I did it was a letter telling me I owe Home owners dues for $ 138.52. Where were the bills for dues the last 3 months? If anyone wants to deal with these people, they should bring a tow truck to the meeting so they can help pull their head out of their ass. Better yet don’t even consider dealing with these people.

Our HOA used to be well-​run. Then, without warning, the board fired the old management company and hired these clowns. Apparently they can’t process electronic payments and they refuse to accept cash so you have to use paper checks. Unfortunately, it takes their home office weeks to open the mail, so mailing a check is a bad idea. But when we paid in person at the office, they lost the check. Good thing I asked for a receipt.
The manager at our office reminds me of an old co-​worker whose stated goal was to get fired so she could collect unemployment. Ask her to perform even the simplest of her job duties (like check if your payment was processed) and she gets angry. Everything she does is slow and accompanied by lots of protest.
This company is just downright terrible. Employees show up late for work, meaning the facilities are closed when they should be open. We frequently hear the excuse that they’re a small company and are overwhelmed with our HOA (which is really pretty small). Worst of all is the attitude; they treat us like we live in a ghetto housing project. Our old management company wasn’t perfect, but at least the employees were polite and friendly.
Every time I hear neighbors discuss this company, I only hear complaints. I need to figure out which board members voted to hire this company so I can vote against them in the next election.

This property management company needs to be managed themselves! Don’t answer phones, don’t respond to voicemails. Sold me the gate opener that doesn’t work a few weeks ago and still didn’t provide me with the working one… Why is my HOA paying them?

I am so sick of being vilified for wanting a better community. Everyone wants to do whatever they want to their homes and for the most part that’s fine, but often times when you don’t have an HOA, the «do what you want» atmosphere can make the community look a dumping ground. Honestly, the homeowners who want to scream at us Board members for getting a notice about a maintenance issue are better off living in HOA-​less communities where MAYBE their neighbors care about what their homes look like. I joined the Board because I want to make my community better and keep my property values up. While our new HOA management company, Level Property Management, isn’t being made popular by sending the violation notices for the HOA, they’re doing a great job of helping to clean things up in my community.

A few years ago my Association was taken over by Level Property Management. At first the transition wasn’t so smooth. With almost 400 owners you can expect a few hiccups (lost checks, new policies, etc.), but Level handled angry residents with grace and respect. When they first took over, my husband and I were livid about the state of our front lawn, which was supposed to be maintained by the Association. I called up their offices prepared to give whoever was responsible for my community an earful, but instead I was treated with empathy and respect and within a few days, my issue was resolved to my satisfaction. When the next election rolled around, I had a few issues that I felt the current Board wasn’t looking closely enough into and my Community Manager with Level inspired me to run for a spot on the Board. As Board Secretary, I have had the opportunity to work closely with Level to make significant positive change happen in my community. While working with an HOA isn’t always an easy or pleasant task (even I still get the occasional «Courtesy Notice» and yes, I still hate them), but it’s nice knowing that there is someone looking out for my community to keep property values and Owner satisfaction up. I know that I have that with Level Property Management. For those people complaining about living under an HOA or calling Board members tyrants or dictators, yes those things can be very true in a lot of cases. However, Level has given us Board members the opportunity to interface with homeowners in a way that keeps us grounded, so that no one is arbitrarily applying loosely translated rules or overstepping the limits of our responsibilities on the Board. Level has helped shape our Board into a united front for positive change and molded or Association the welcoming community that we are proud to call home.

This property management company just started in our small community in Summerlin. Their first order of business was to send out violation notices during the HOLIDAYS. Perfect timing! Strange you would think they would reach out to the home owners during the holidays by just knocking door and or following up on what they actually observed on any single day and or hours, CC&R that might be an issue. What they need to seriously work on is the West Park — PARK, Wasting water underground water leak and or over watering Southeast and Northeast grass area. As well as missing and dead planets in all areas. Also the trees between the sidewalk and street are elevating and cracking the water meter vaults and cable vaults this is a safety hazard that needs to be addressed immediately removal of all these trees. Also take a serious look at how many dog owners let their dogs run wild in the park daily between the hours of 1130am and 1pm. Signage clearly states ALL dogs must be on leashes. The park is NOT a dog park. I approve this message J K KUHL.

I have had issues with the landscaping approval information that was submitted and approved by the HOA in 5/​2008, they suck at maintaining records. Would not recommend.