Jos A Bank

I have very mixed feelings about Jos A Bank. This review is specifically for the store on Charleston Blvd, across from Boca Park.
I’ve purchased trousers, shirts, sport coats and suits from this store over the past several years, and I’m happy with all of it. What I’ve bought fits well, has lasted, and the tailoring has been right on target.
The two gentlemen I dealt with most recently (Ahmad and Shahrokh) were well-​dressed, nice to talk to, and knowledgable about their inventory. I recently went in to buy a couple of new suits and after making my selections, discovered they weren’t available in my size in the store. Rather than just pushing me toward different suits, Ahmad asked if I could spare a few more minutes while he checked other locations. He even called corporate. They just weren’t available any longer and I ended up finding and ordering two other suits I liked just as much. If the story ended here, this would be a 4-​star review, but there are a few issues that need attention.
The first time I shopped in this store was in early 2014, as I was preparing to retire from the military. Nothing complicated or special. I just wanted to freshen up my assortment of trousers and shirts since I’d be wearing them more often after transitioning out of the military. Previously a rep from Jos A Bank spoke with a group of us attending a retirement/​transition seminar, told us they offer a military discount and to be sure to visit one of their stores. Apparently this wasn’t the case. Before making my purchase, I mentioned the discount and was told «no.» Then I asked about other locations and told the associate why I was asking. I even mentioned the name of the gentleman who spoke with us. He was polite, but told me Jos A Bank doesn’t offer a military discount at any store and said he didn’t know why we were told they do. I don’t expect companies to offer military discounts, and I very rarely ask, but in this case a group of us were told by a rep from Jos A Bank to ask for it. I didn’t argue with the associate, but this struck me as a deliberate bait and switch: once I’m in the store, I’ll go ahead and buy something anyway.
After my recent visit (when I ordered the suits), I received a call telling me they had come in. In I went and «Sha» quickly realized only one of the suits was in. He was very kind and apologetic that I’d have to make a second trip. It seemed clear that they’d rather have a customer come in just once rather than inconvenience them with multiple trips. He said since I was there, he’d go ahead and mark the first suit for tailoring, then at checkout told me that since I had to return for the second suit (rather than coming in just once), they’d take care of the charges for the initial tailoring for that one. I asked him about it again to be sure I heard right. I thanked him and told him I definitely appreciated his kindness. I returned a few days later when the second suit came in, and Sha wasn’t there. A different associate started to ring me up for the alterations charges for this second suit and I mentioned what Sha told me. A brief discussion ensued, I was asked for my receipt (which I had with me) and was then told I must have misunderstood since there wasn’t anything on the receipt about it. I doubt I misunderstood. I think Sha is a gentleman and made a genuine gesture in the name of customer service, and his colleagues refused to honor it. I assume they could have called him, but they didn’t. Here’s the deal: this rubs me wrong just like the offer of a military discount. I didn’t ask for it: compensation for the tailoring for the second suit was proactively offered to me. I would have paid for it anyway – two trips or not, but a kind associate wanted to make up for my inconvenience. It’s hard to look past an offer being made, then being retracted as if it was never made. It’s hard to look past this happening twice at the same store. If there’s a third strike, they’re out.
I’ll continue to shop here because of Ahmad and Sha. These two gents are personable and genuinely kind. They’re the reason this is a 3-​star rating rather than something lower.

The store does not stand behind their products. They only give a 90 day warranty so if your suit has a problem after 90 days they will not help you.

Jos A Bank online advertise suits and sports coats starting at $ 149.00. I went to this store looking for a jacket only. The sales person pulled out an $ 850.00 suit and said they do not sell jackets separate. I told him I’m just looking for a $ 100-​$ 150 jacket only. He said I was in the wrong store. I walked out and bought a suit at another store.

I love coming to this store because of the store manager. I believe his name is Ahmed, but don’t quote me on this.
I revelry went in for one of their big sales with my family to get suits. He was great to work with as he pulled out the perfect suit right away. It was the perfect size and cut for me. The only thing needed was to complete alterations. Not to mention when it came back, it has the perfect break.
He knew what to grab right away and is always courtesy with all of us. He also assisted perfectly with new shirts and summer clothes to finish off the transaction.
If you are ever going to go to Jos A Bank, visit him.

I was in need of some suit (s) and asked around about where to get one or some. A buddy told me to give Jos A Bank a shot. He informed me they sometimes had buy one, get one free sales. Armed with the information, I decided to check it out.
I arrived on a Monday and spied a sign telling me if I bought one suit… I would get three suits… free! Inside the store I went and was greeted by Sha. He was a very nice man and seemed to know his trade very well.
My body style does not make for an easy experience when I have to shop for any type of clothing. I shop for my size in the strange and not so accommodating world that lies between tall & fat and everything else. Sha did his best to fit me. Though I am sure he would liken it to trying to fit a card board box with a suit.
I was unable to get a black suit I wanted because nothing could be found in my size either at the store or on the internet. I would eventually settle on four different suits. The jackets were easy. The pants not so much. But JAB does tailoring in-​house. I was told the tailoring would take several weeks. I did need a suit for an event on Friday. I requested a rush on one. It was granted with no surcharge.
On Friday, I was informed my suit was ready for pick-​up. I needed some socks and picked up two pair that were on sale. The suit fit fine and I will keep my ear to ground for the sound of future sales.

If you work at a men’s clothing store 1. you need to know your stock 2. for god sake you better have a polished & perfectly fitting suit because if you’re going to dress me you had better know how to dress yourself.

I do not like writing negative reviews… but this one is TRULY to help brides and grooms out there who are looking for a place to rent or buy tuxes/​suits. Do not go to Jos. A. Bank.
We were not treated well the ENTIRE time. They were inconvenienced when we made any requests to verify our order, only to find out every time that something was wrong in the order. We had to verify 6+ times that our order for 5 groomsmen was right, and every time something was wrong, and they never once offered an apology let along a discount/​refund– nothing!
After thoroughly making sure that everything was correct (on our part, they didn’t help at all), the items came in not only incorrect (all the ties were the wrong color, two of our groomsmen had the wrong shoes, and one three of the groomsmen’s suits didn’t fit) but three of the five suit shirts, vests and jackets were DIRTY (including the grooms)! At a minimum they could have ensured that the grooms suit looked good.
They were no help the day we received the suits with all of these errors and said they could get us replacements the evening of May 4^th– we were getting married at 9:00 a.m. on May 4^th! They didn’t offer a refund, or assist in any way. So our groomsmen wore dirty, discolored items.
After the wedding, my husband attempted to go through the store workers to get help, but they were not interested in helping. Eventually, my husband got to a supervisor and they offered to give us one suit for free. ONE. It’s terrible.
And then of course, after the wedding a few of our friends asked if we went there, and said, «oh I could have told you they were terrible»! Ha ha. Great help that was!
I just want to give other brides and grooms the chance to not have such a horrible experience. Don’t go there. It’s not worth it. Go anywhere else, go somewhere where «renting» is their business.
I wish this wasn’t what happen to us, but it is… I just hope our review will help others.

I tried to get advantage of the 2 for 1 sale on a Tuesday. With the sales man’s assistance I bought 2 suites.
Took them home and never felt good about the way they looked. The suites were straight off the rack, never tailored. I returned to the store and explained that compared to others I have, these didn’t fit quite well. A different sales man took a look at them and realized that they were too big, definitely not my size. Very kindly he proceeded to show me smaller sizes so I could tried them on. I ended up exchanging both pieces.
Went home feeling better about the whole thing. A week passed and I tried them on again. Pants were OK but the coats definitely needed to be adjusted, specially in the shoulder area. Went back to the store to ask about the in-​house tailor services. I was advised by a different sales man (the 3^rd one) to return the next day becasue tailor was out for the day. So I went back next day. Tailor looked at the suites and suggested that they were too small. The original sales guy was there and measured me (btw lifting part of my shirt without permission, to measure my waist, very uncomfortable). It turns that I needed a suit like 3 sizes bigger. Then the litany from the fkn guy about how «there is no way the other suites could’ve fit you» and getting unsolicited express lessons about the way to wear dress pants («you have to wear them at belly height»). Feeling very frustrated but kindly, I requested to be refunded which the sales man agreed but not before acting like a complete prick and borderline bully. HE (?) was upset I guess that it was my fault that I was not satisfied with the suites. Recall this was my 4^th time in the store and I always received assistance. I guess next time I’ll just take some pieces off the rack since some guys there are useless.
The attitude of the guy really pissed me off. There are so many other stores with better customer service. The only reason I rated them with 2 stars is because 1) I got refunded 2) two foreign sales men (sales men 2 & 3) were genuinely trying to work with me and were enthusiastic about me leaving happy with the suites. The annoying guy is the assistant manager or manager. The same guy to whom the first time I requested to use my federal tax exempt and didn’t bother to try if it was possible («we don’t do that here»). Lazy cat.
This was my first experience with a Jos A Bank store. I needed some suites for every day work. Guess this is not my place.

These guys rock. I had bought a suit at their store in Denver and those dorks managed to put the wrong size jacket into my bag which I didn’t notice till I took it out to get it tailored in the Vegas store. The awesome staff in the Vegas store swapped me out with the correct size, no problem. In fact it was their idea. Their tailor was fabulous and did a bang-​up job. This store is one of the older men’s stores, with lots of great, high quality garb, in conservative style that never gets old. Also with frequent sales which make them affordable. I got a $ 900 suit for ~$ 450 during their yearly half-​off sale. Sweeeet!