Jones Jedediah W

This Dr no longer goes to this location. Both my husband and I have had surgery from Dr Jones. He did a great job with both our surgeries. He was able to help both my husband and I with wrist fracture and carpal tunnel. No doubt he is a very good and talented hand surgeon. The reason we will never go back here is based on his incompetent, rude, and unorganized staff. My husband rides a KTM 450 dirt bike as his sport. He was out on a ride in the desert the other day and had a crash that required stitches. He was referred for a follow up from the ER Dr to look at his hand which had a couple of his fingers banged up but no fractures. They refused to schedule him as they considered it a motor vehicle accident. I tried and tried to explain this was not involving another vehicle. It did not involve an insurance claim. It did not involve a road registered vehicle. This is an off road recreational bike. This is his hobby and sport. The receptionist suggested I lie and «forget» we discussed it being a dirt bike injury. I was not comfortable lying especially because we had record of it at the ER. That is a very unprofessional response. Why couldn’t she just make our appointment make us aware that it may not be covered and let us make the decision. She refused to schedule an existing patient who had a hand injury that another Dr suggested be seen. We spoke with two different women and neither felt the need to help us in any way. We scheduled with another more prominent hand surgeon in the valley. Word to all off roaders; if you get hurt playing your sport whether it be quads, dirt bikes, rzrs or what have you be sure to tell them you got hurt walking watching birds. God forbid you tell the truth. That gets you turned away from a Dr you have established care with. Very sad situation. Don’t go here if you want good healthcare. Our past experiences included staff not getting prior authorization in a timely manner. No call back when we had questions. Lack of compassion. I had my cast changed one day by a staff member and I kept telling her it was hurting. She said it’d loosen up in a few days. By day 3 my fingers were solid purple and numb. My arm needed to be recasted but not until I suffered for several days. This most recent encounter is the last straw. It’s a shame because like I said Dr Jones is a very good surgeon but not worth being treated badly by incompetent and uncaring staff.