JCPenney

This store is pretty cool, has a wide selection of clothing for men and women and a variety of shoes. They also have a decent sized section of home goods like, bedding, kitchen materials, etc. the store has a section in the middle for mainly women, make-​up, lotions, perfumes, and a small section for men’s cologne, the best cologne lol.
They have parking on multiple sides and great entrances due to several areas for cashier check out stands.

If i could give less than 1 star I would. Just went to pick some new clothes up for my kids after our online order got cancelled and we were not notified. At the register we encountered the most rude, miserable, unprofessional person i have ever seen. Im assuming she was a supervisor and she was hispanic. She treated us as if we were not paying customers and as if we were beneath her. She not only treated us this way but the remaining customers in line this way. SHE SHOULD BE FIRED! I will never visit this jcpenny again and I would advise them to remove that miserable person from interacting with any customers. WILL NOT BE RETURNING TO THIS LOCATION!

This is a Review strictly for Sephora. I always shop at Town Square Sephora or the ones on the strip but I received a gift-​card that could only be used at this location. I called in advance one day asking to come in and get my makeup done. (If you spend $ 50 they do your makeup at Sephora.) They said they couldn’t because there was only two of them in the store. uh ok? So I called a Saturday and they said they couldn’t because «they were hosting an event». I decided to go in anyways because I need foundation. Upon arrival I saw two cashiers talking to a woman at the checkout. Neither greeted me. After wandering aimlessly around the store & not receiving any help I made my way to the cashier she asked «are you ready?» again without greeting me or asking if I found everything ok I asked her for help and asked if The Sephora line made a lipliner. She walked me over to the section and said «uhh I guess we don’t have it in this fixture.» & she did not suggest a different line like most good sales associates would do. They are not friendly and they are not knowledgeable of the products. Then when we went back to check out she forgot to mention I had points and could get a free gift. I had to remind her. Also no one told me anything having to do with their «so called event.» I will never return here, I’ll stick with the more professional Sephoras.

Christmas shopping at this location over the past couple weeks and wow has customer service here gone downhill quick. I’ve spend hundreds here over the past few weeks. I’ll break down my two recent experiences.
First attempted to go to the salon and get a haircut. Simple enough and something I have done here many times. I arrive up to the counter to check in. There were two customers getting haircuts and approximately 3 stylists standing around talking not really doing anything. Barely got any kind of acknowledgement or even a hello. Advised I’d like to get a haircut. They all had a look on their face that it would be a bother to try to cut my hair (especially the lady with purple/​pink hairdo she is downright rude). Every one of the stylists with me standing right there all start going back and forth with each other making excuses why they shouldn’t have to help me. «I can’t do it have her do it.» Well I’m not going to do it have this person do it” and so on you get the idea. Makes you feel welcomed wouldn’t it? Finally I just say forgot and sorry to bother everyone.
The visit after this I was buying nearly $ 300 worth of jewelry. Long story short they were dishonest and sold a ring I was supposed to pickup that I had on hold for 2 days. Then tried to tell me the display case one was the same one same size and I believed it and bought it. Soon realized the damn ring is two sizes smaller than the one I reserved for pickup. They were completely dishonest and didn’t honor their word and resold the ring. In fact the day I show up to pick up the ring nobody has any clue what I’m talking about. This was after waiting to be helped a jewelry counter for 30 minutes to be assisted. They had ONE person to work jewelry in the middle of Christmas shopping season. She did the best she could but helped people that were there after me which was frustrating.

The portrait studio is always hours behind. They schedule sessions only 10 minutes apart. The staff is pleasant and nice even though they are under staffed and always dealing with people who are frustrated from waiting too long. I would give the girls that work there 4 stars and the management 0 stars.

Portraits Studio Review:
Amber is a hot mess. I thought it was just because she was having a hard day that she was 30min behind schedule (we had an appointment). She had sweat pouring down her face and was busting out of her shirt. (Gross, but I am generally nice so I ignored it.) Then during portrait session she seemed pretty clueless. My child usually smiles for everyone, but not for Amber. Finally, after she made us pause in the middle of the session for 10min to do who knows what, I changed things around in there a bit and got my child comfortable enough to do a couple okay pictures. We placed our order and we were on our way.
Well, 3 weeks later and nobody bothered to call or email as promised to let us know when the pictures were ready for pick up so I went in person just as the store opened. Amber was there again. She was frantic and complaining about her printer and her day has only just begun. I hadn’t even said a word to her and she was crazy. Whatever. Then she pulls out our pictures– puts finger prints all over them, btw– and we start talking about the extras which they apparently print to try and up sell the pkg. I asked a couple questions and she immediately turned vicious. She accused me of wanting the extras for free just because I was asking questions. Then she accused me of being the rude one simply because I had to answer no to her accusation 3x. I generally don’t get annoyed very easily, but there was no professionalism whatsoever. I’m not used to people turning ugly to me just for asking questions. So I asked for their customer service number so they could answer the questions she refused to. She got even more rude and didn’t seem too happy to give it to me. She did a snide curtsy to remind me of her name, and as I turned to exit, she mocked me to the other patrons. I’ve never been treated so poorly before, especially unprovoked and in front of my child. Clearly Amber is the kind of class act whom I for one never want to see again. Not that I planned to go back anyway since the session was sub par to begin with.
On the bright side, she did give me the actual, correct customer service number (I called them while in the store bc I honestly thought she was lying). And if you ever have any problems I can assure you that their customer service staff are excellent, knowledgeable, and more than kind in answering questions or concerns.
If you go, then I would request someone else to do the session. And I still love the store in general and the other departments have always proven to be fantastic. This review is only directed towards Amber.

We had our portrait appt at 5:40 but they were running behind schedule. We didn’t have a problem waiting because Lauren was super friendly and helpful. She didn’t rushed us nor did she pushed into upgrading or up sale.

Store and staff are excellent! Today is 10 off and super cash for Veterans Day! We have $ 40 bucks off!

Great place great customer service highly recommended to go shopping at that store…

For photo studio: I drove across town to get photos taken. I was on time for my appointment. When I got there the lady said it would be 5 minutes later. 25 minutes later the two ladies working there were only concerned with the people they just took photos of to sell them. Also they do not offer retouch. Spend your money elsewhere. Horrible service. I’d imagine their photos be equally as horrible.

Seldom do I shop at JCPennies. I stood around for 45 minutes yesterday waiting for assistance in the drapery section. Came back this morning and STILL waited another 45 minutes. Asked for assistance and Suzanne (loafing around with her hands crossed and enjoying the scenery on the sideline) said, «It is what it is. There’s only one person. Sorry I can’t help you.» JCPennies, here’s a suggestion. Maybe you can’t hire more help — but, how about making appointments??? Rather than have a sleuth of customers wander aimlessly waiting for a turn?
Asked for a General Manager and a telephone number. Each employee had a «bewildered» look with no idea of a telephone number to provide.
This location operates like a swap meet and haggling is a must for attention. Unbelievable low class customer service.

Just recently discovered this location on the hunt for the Makeup Forever Plexi — Gloss which are amazing btw! Ha! This is by far the nicest JC Penney I have ever been to and hands down the best service I have gotten at any Sephora! Both girls working on the floor were not only quick to greet me but kept checking on me consistently throughout my time there. I will definitely be returning!

Not a fan of this location service is nonexistent and the selection is smaller than other locations.

I frequent this shopping center going to Target, the bank and to get a smoothie now and then but NEVER noticed this because it’s wayyyyyyyy in the back right corner. I’m surprised it still gets business.
I ended up having to go in to take my grandfather clothes shopping (his pick) and the first thing it noticed when I walked in — Sephora, they actually have a sephora right in the store! I went from, «why are we venturing here» to «I’m coming once a week» in about 5 minutes.
Besides my makeup craze, the store seems very neat and there was a sales associate around every corner asking if we needed help. Very friendly. Unfortunately I don’t shop at department stores for my clothing but I’ll be back for my beauty supplies.

Sephora inside JCP?! (Sephora review only)
I had $ 75 in JCP gift cards, I was going to buy some shoes instead I went to get make up. If you know me, you know the only make up I wear is eyeliner and sometimes mascara… and my red lipstick :) I’ve been looking for a nice red lip stain, and Sephora has some amazing lip stain!
I got there early and poke to Kristy, she helped me choose a brow pencil, pore minimizer, since they’re like craters, and a new mascara! 79.99 later I was a happy girl! I was a bit apprehensive to try the pore minimizer since the price is around $ 40, but figured, why not! Plus Kristie informed me that I should try it out for 10 days and if I’m not satisfied I could return it! Sephoras return policy is AMAZING!
Little know fact is that you can use your JCP gift cards inside the Sephora stores in JCP!
I will be sure to return!
Yay!

Today I went to JCP to finds some things for myt son but, as usual, I ended up shgopping for myself, too. I tired on a variety of tops and finally picked out two that fit nicely. When I went to check out, the customer service agent, Tami, called me over to her register and commented how cute one of my tops was. When she saw my taste she offered to show me a couple other tops that I might like. When we walked over to look at them, it turned out that she chose tops I had already looked at but they didn’t have in my size. She offered to go online and order them in my size. She even gave me a discount that I probably would have missed if I did it myself. I was really happy wiotht e service I received today.

I’m not a JCP shopper but, it has a Sephora in it. That what drew me in to JCP.
It’s nothing like the one in Meadows. The store is super clean and organized. I bought my daughter a cute bathing suit. I started looking around they have some cute stuff for kids, home and even me too lol. I didn’t know that. Plus, you get 15% off already marked down prices.
I prefer to shop here then Kohls. It’s a way better experience, it’s clean, organized and it’s basically the same types of things just better IMO.

I’m disappointed. We were looking to get a watch battery replaced and went to the jewelry section to ask for help. One lady was legitimately helping a customer, but couldn’t take two seconds out to let us know that she’ll be with us. So we moved to the other kiosk where there were two sales representatives helping one lady.
Surely they could have taken some time out to assist me?
Nope. The dynamic duo refused to even look my direction as I waited at the counter patiently for five minutes for someone to at least speak to me.
Five.
Minutes.
I finally had it and went to Sears Grand where people at least responded to you.
Great quality clothing, but some of the sales representatives obviously need a lot of work in the training department.

I have been shopping in this area for years and have never even noticed this JC Penney location. It’s in the far part of the parking lot and nothing is near it making it a less than convenient or easy location to shop.
The store is organized and seemed very basic and typical for a JC Penney. Now that I know it’s there I’ll likely be more inclined to shop here in the future, but it’s definitely not going to be easy to remember.

For those of us who remember boring JCP mall locations across the country a stand alone store like this one is a nice change. This one has plenty of parking, pricing now that corporate has changed strategy yet again is back to being competitive with Kohl’s, and the cashiers here do a good job of getting you out and on your way.
But all of the good stuff about JCP comes to a screeching halt if you decide to special order anything and ship it to this location. You have 10 days to pick up a special order and in that 10 days you can expect to be called repeatedly. If you tell one staff member you’ll be in to pick it up you can expect a call 20 minutes later from someone else asking when are you coming in? The lack of communication among the staff, the quoting of policy like it’s holy scripture and the general negative attitude have made me swear that I will never, EVER have a special order shipped to this store again. Paying the extra delivery fees is so worth it compared to dealing with the staff.
2 Stars. If they didn’t find new and annoying ways to make special orders so miserable I’d give them 2 more stars.