James Q Del Rosso, DO – Lakes Dermatology.

Outstanding service and medical support. I’m from Hawaii and needed immediate relief for a large abscess on my back. Although from out of town I received exceptional service during my check in and Dr. Del Rosso attended to my problem before my scheduled appointment. He was very professional and had an excellent bed side manner. I highly recommend Lakes Dermatology to everyone. Mahalo Nui Loa Dr. Del Rosso for seeing me right away and for relieving my pain.

I had the opportunity to meet with Dr. Del Rosso last week and found him so kinda and easy to talk to. He has a great manner and seemed to truly care about my well-​being. I wouldn’t hesitate to contact this office if you have any skin conditions that are causing you concern. My husband has basal cell carcinoma and it was removed by the good people of Lakes Dermatology. We knew within one day if the mole needed to be removed. They were all caring and conscientious. The procedure literally took minutes! My husband and I can’t say enough great things about this practice.

First off, I had to wait over an hour to be seen. The entire time listening to the front office girls gossiping about other patients, staff, their kid’s birthday party and which drug rep was bringing lunch. When I finally got to see the doctor, it was the worst experience ever, in a doctor’s office, period. Dr. Del Rosso came in and immediately acted arrogant and condescending. He treated me like an idiot. I went in to see him for some moles on my face that have only shown up the last five years or so. He flipped out because I was wearing make-​up (no-​one told me not to when scheduling) and proceeded to remove my make-​up aggressively with ALCOHOL on a cotton ball. It was painful. The entire time, he was pushing and prodding my face and being extremely invasive. He was rude the whole time and did not allow me to finish a sentence, he cut me off every time. At one point during the examination, I actually caught him staring at my breasts while prodding my face. He then proceeded to pull up the back of my shirt without warning and then pull my sweater off my shoulders. I feel violated. If I could give «0» stars, I would. Do not go to this so called «doctor.»

In the last two years I have made five appointments and have had three of them cancelled and rescheduled at the last minute by his office staff. I never know if my appointments will be honored. This is very inconvenient. The doctor seems very capable when you can get his attention away from the crew that always accompanies him. The group is never the same.

I have had three visits to Dr Del Rosso now, and one yet to come. For my first visit, my primary care physician had recommended I go see Dr Del Rosso to have an abnormality on my skin looked at. I called to make an appointment for about a week later to get it checked out.
One thing I noticed and didn’t particularly care for was that the number you call to make an appointment is for Las Vegas Skin & Cancer Clinics… Meaning it’s like an answering service, when you call in you are given the option of making an appointment with a plethora of different doctors from one of their 6 different offices. I think this is why the person I spoke to never asked me why I needed to see the doctor, they just scheduled me and made sure I knew where I was going.
The office was easy to find (on Seven Hills just off of St Rose Parkway) and there was ample parking right up front. The women working the front desk were quick to help me and had pleasant attitudes.
I waited about 20 minutes in the waiting room… and then another 20 in the actual examination room… to speak to a nurse about why I was there. Remember, no one had asked before this point. I was there for about an hour before Dr. Del Rosso and a student he was working with actually came in.
My insurance needed to approve the procedure before it was actually done, so I ended up making another appointment for 3 weeks later. Fast forward to that date, and repeat the above… 20 minute waiting room wait… 20 minutes exam room wait… 20 minutes being prepped by the nurse and then FINALLY, removal time! The student actually did the removal under the supervision of Dr Del Rosso, which I was ok with.
Both times I went in and Dr Del Rosso had a student with him, he was very talkative and friendly. He even noticed another skin issue I had dealt with most of my life but wasn’t there to see him about, and he prescribed something for it. I was really happy about that.
Everything healed up fine, but my husband recently noticed another abnormality on the back of my neck. Since it’s better to be safe then sorry, I made another appointment to have it looked at… And since I was going to be taking the time off from work and paying the insurance co-​pay (twice if anything needed to be done since that seems to be the way this office works) I decided to make it worth my time and money and have him look at a small bump on my face and talk to him about removing a mole from my back.
What a difference in overall demeanor compared to the first two visits! As usual, I spoke with a nurse before seeing the doctor and told her everything I was there for. She made notes, and told me the bump on my face was something they could take care of but she wasn’t sure my insurance would cover it.
When Dr Del Rosso came in, he seemed rushed and not as friendly. He cut me off when I was telling him about the bump on my face and said it wasn’t something he took care of… No recommendation on what I could do about it. He did agree that the two other issues needed to be removed, so I scheduled an appointment to have that done after the holidays.
Giving a 3 star review, for now, with plans to re-​review after my next appointment…