iMergency Las Vegas

I broke my iPhone screen and when I found out my deductible with Verizon was $ 150 so I called around to check prices to do the repair in town. This is one of the only places with 5 stars and now I know why. I called at 4:15 and rather than putting me off and telling me to come in tomorrow Clinton squeezed me in right before he closed at 5.
He was very professional, quick and affordable! I paid $ 120 for the screen and $ 10 for a screen protector which is $ 25 at Verizon. He made sure to tell me if there were any problems to happen the next few days to call him bc he wanted to make sure it was fixed. He didn’t ask me to go online and do a review even though I expected him to since he has 5 stars. I was extremely impressed and will refer more business his way!

Awesome! Fixed my daughters iPhone 5 screen in minutes. Quality and efficient are excellent. Thank you.

I had dropped my iPad 4 and destroyed the screen and damaged the frame.
I was given a great price to repair and he had a quick turn around. Had my iPad back the next day. I will definitely be using them again.

I’m from out of town, had previously had my iPhone screen that was broken repaired in my hometown. Come here on vacation and my phone isn’t working properly. I texted him for an appointment and he squeezed me in.
I did end up having a faulty screen and needed a new one… But he took the time to come out and physically show me what was wrong with my phone and the faulty screen. Super thorough and I appreciate having someone be honest enough to do that.
He also backs up his work and parts with some kind of warranty, not helpful for me being out of town but good to have for you locals!

Fast, professional service. In and out in 30min. Cracked 5s screen replaced for $ 85 plus an additional 15 $ for tempered glass cover. Also provided a referral for best lap top screen replacement.

Lifesavers! Perfect repair to a shattered screen done quickly and way cheaper than a new phone!

Amazing service. Totally cracked screen with dented corners. Left it with them at 10 am and had a PERFECT iPad by 3:30. Great service.

I would have given more stars but 5 is the most you can give. Clinton is the bomb! He was amazing and very affordable. If you’re looking for help look no further. Absolutely great and friendly service. Thank you again Clinton! My son was so upset about his broken iPad that Clinton even showed up on Sunday to take care of it!

After a failed attempt on a DIY fix on 2 shattered screens on our iPad mini and Ipad, I finally brought it here. Clinton did a great job on fixing our iPads and even gave us a good deal on Otterbox case and screen protector glass. It looks brand new and the work was seamless. Very happy with the customer service I received from this place. Thank you!

Best service ever !!! My iPhone looks brand-​new and Clinton was awesome!!! customer service was great very nice company recommend them to everyone I’m also getting my iPad mini fixed. reasonable prices my phone was ready in 15 minutes best service ever in Las Vegas definitely definitely go to them for any repair needs!!!

Fixed my screen for $ 80. iPhone 5. Done in 10 – 15 min. Gave me a free case when I purchased tempered glass for an additional $ 15. Highly recommend.

I called several places about getting my daughter’s iPhone 5c screen replaced. I chose this place because the reviews were good and his pricing was by far the best. Clinton’s customer service was outstanding! And he fixed the phone while we waited in less than 15 minutes. Best price + stellar customer service = sure thing. Highly recommend this guy!

Great service, quoted me $ 55 to fix my on/​off button on my iPhone. Paid exactly $ 55 and it took 30 mins.

I am super happy with the work that iMergency did on my cracked iPad screen. They were fast and friendly and the iPad looks and works like new!

Took my iPhone in with a disconnected screen and he got everything good as new inside of ten minutes. Much less than I expected and super fast and convenient. I highly recommend Clinton to anyone with a phone issue.

Posting an update, as a repsonse to Josh’s ‘defense’ of his company’s operating policy, and personal slams of my review. I have seen a lot of scathing defensive responses to poor reviews and I get it. I have a lot of friends who struggle with people who intentionally post negative reviews when the customer doesn’t get their way, but personally never experienced one myself until now, and I feel I need to update my review accordingly.
As a side note, I apologize for not posting the finality of the situation. There are a couple of reasons why.
1. If the story had a fairy tale ending I would feel compelled to get online and correct my posting as not to draw customers away from the amazing miracles this company could accomplish.
2. Although I am an Elite Unilocaler, I have a job that takes me out of the country on a regular basis and has me working mostly 18 hour days where the last thing I want to do is get online and rehash a bad experience by updating the previous entry. Although I worked another 18 hour day and just completed sifting through emails to find this rebuttle, I’ll provide my update.
Update:
The stars here on this review do not change as we did receive the phone back. It worked for a couple of days and then died again. We ended up working with one of those company’s like Gazelle (I think is the name) that pays you for your dead, broken phones, etc. We received 50 dollars. There was no defrauding this company, as we did speak with them directly and explain the entire situation.
I am at a loss for responding to the ‘defrauding’ Apple comment. There is truly no excuse for how we handled that situation, no matter how upset I was to find out Applecare didnt cover water damage at the time, how desperate I was to replace the phone for work, etc. The good news (for some) is that they do now, not once but twice per program so there is an alternative to gambling with companies that lead you to believe that water damage can be resolved. And for a few dollars more than we wasted on this repair, you are GUARANTEED a replacement for the phone not once, but twice with the plan.
At this point, I would have to say that if this particular company was doing well, there might be more than 2 reviews and they would be better than mine. I hope that there will be more reviews that are more glowing than mine was, but I am not going to attempt to avoid confrontation with a company via Unilocal by writing a glowing review when it wasn’t deserved. I do appreciate the explanation of things regarding what all goes into the reasoning behind why you do business the way you do, it would be helpful if your staff would take the time and provide this information upon taking the phone from the customer. I think there was some long piece of paper you asked us to sign that MIGHT have had this embedded in it somewhere but upon receiving the form, you could go the extra mile to help the customer understand these things you stated here, and that ‘diagnosis’ does not mean ‘evaluation’ (which is my bad on that part). I would also think that posting scathing responses to poor reviews that include personal attacks on the reviewer, might be a bad Unilocal response methodology — or it could just be insulting only to me, who knows.

Drop your phone in water? Call these guys. They are the best. My husbands iPhone got dropped in water and Clinton was able to restore it. FABULOUS !!!’

By far one of the best places I have been to as far as your local iPhone savers. Don’t judge a book by its cover. They are definitely a mellow place, but the people there are down to earth and really want to help.
They helped me with getting my iPad 3 getting fixed while other stores are saying their are more problems than one. They were honest and gave me a reasonable price.
They are very reliable in my opinion. It just reminds me of friends who are looking out for friends.

Fast turnaround, affordable and excellent customer service! Highly recommend for iPad and iPhone repair!

Great Service, on time with all repairs. Friendly knowledgeable staff that help solve your issues and explain the process. Will definitely be back.