Frank’s European Service

Overpriced and terrible customer service. Yes, you are paying for Frank’s luxury showroom. Not recommended.

They worked on the transmission in my 2006 Mercedes E350 about 5 months ago before I moved to South Lake Tahoe, and we had no problems. However, this last week I moved back to Las Vegas, only to get here and have the transmission not come out of first gear. Seeing how all this transmission work was done less than 6 months ago, I am hoping and praying that they will take care of the issue with no further cost to me. I am having it towed there now. We shall see if they can keep their 5 star rating with me. I will keep you posted.

If you want to pay dealership service prices, go to your local dealership!!! Soon as I walked in to their ‘showroom’ lobby, I knew I would be paying for their facility. They did not fix my A/​C because according to them it needs an A/​C compressor. While waiting for estimates, I pulled up brand new A/​C compressors for sale online for an average cost of $ 160. Their estimate is $ 1140!!! Seriously? That is over 7 times the price.
I took my car in for 3 different issues; unfortunately, none was fixed. Instead, they played a scared tactic on me letting me know that my car is unsafe to drive because the wheels might fall out due to the guide arm bushings need to be replaced. Estimated cost: close to $ 1800. Yes, I do own an older vehicle, but the issue was never showed to me.
I still ended up paying $ 258 for estimates when I was told it would be a couple of hours, it actually took seven hours.

Car blew up in Utah and AAA towed us here. They were closed but called me immediately the next day and began service right away. They were willing to haggle with my warranty company and keep the car stored safely when we needed to return to Los Angeles. We have since sold the Mercedes AMG because it was so well repaired at this auto shop.

WARNING! DESPITE THEIR CLAIM, I DO NOT BELIEVE THAT THEY ARE EUROPEAN CAR EXPERTS. ALSO, BASED ON MY EXPERIENCE, THEY ARE NOT HONEST NOR A BUSINESS WITH INTEGRITY IN ITS CORE, DESPITE THEIR SLOGAN.
I took my 2009 Audi A4 for a diagnostic because the EPC and engine lights were on. You’ll pay $ 189 which will not be waived if you have the service done. Industry standard is waive it, but fine, they did not lie about that. So they recommended replacing coils and plugs which I agreed to. Simple enough, done in one day. They called me back saying that that didn’t fix the problem so they did a few more tests and recommended a SECOND set of repairs. I’m a reasonable guy and I understand that sometimes that happens, fixing one problem exposes another. I inquired about the second set of repairs and was assured that they’ve identified the real core of the problem. Ok, I agreed to get that job done and was assured my car will be ready on Monday. Monday came and it wasn’t done and I was promised a Tuesday deadline. I had to inquire on Tuesday — car was not ready. They promised Wednesday with a morning call. No luck on the morning call and it became difficult to get in touch with them at this point. The original number they gave me was intermittently unavailable. Was it turned off? When they did become available in the noon time, they recommended a THIRD set of repairs which they assured will «solve» the problem. At this point I asked for them to wrap everything up and informed them that I was going to pick up the car. After a few minutes of discussion, I was assured the car would be available that day and will receive a call to pick it up. Guess what? No call came to pick it up but I expected that already so I planned on driving down there in the morning. I drove down to their location the next morning to pick up the car. The people behind the desk kept talking in hushed tones. They didn’t expect me to pick up the car. I pointed to the car parked in the corner part of the lot to make sure they know I’ve seen it there and I told them that it looks ready to be picked up. They had no argument at this point and game me the bill and car keys. I drove the car out with the same problems I originally brought it in for but paid for repairs that didn’t solve it.
I’m sure these folks know how to do basic repairs on a car such as oil changes and brake replacements. You’ll be happy with that. However, I don’t believe they are good with more complicated repairs and diagnosis. Also, the test of honesty and integrity is not when things are going well, it is when problems arise. Based on my experience, I DO NOT believe that this company is honest nor has integrity in its core.

Overall it’s fine. I use them quite a bit. Just never seems to go smoothly. The labor is much cheaper than going to a dealer but parts are still marked up quite a bit. They’ve dented my hood on two separate occasions and even had to repaint it once. Another occasion I was called and told my car was ready. When I arrived two hours later my car was still on the lift and wasn’t even cleaned up. Never had an issue with the actual work done on my car. Just always seems to be a head ache.

Franks had great customer service and a very nice facility. Unfortunately it is pretty expensive. Great customer service none the less.

THE WORST!!! Took my car there for a simple oil change. This oil change took TWO days (got the car to them in the morning of the first day)!!! Then they said it was leaking oil somewhere and they would have to diagnose it. Brought it back on a separate visit and this took 2 weeks for them to figure out and «fix» the problem. I then go to pick my car up and it has scratches all over it that they said I DID!!! On top of that they didn’t even put oil back in the car which i had to go back to have them put in. Still to this day Im still having issues with a oil leak that was supposed to be fixed. They quoted me over 1000.00 for a break change that I went and got done for 650 at a actual certified mechanics shop!!! Dont trust them with your car!!! Ill never take my car there again!

Three fuel filters and a fuel hose changed left me $ 812 poorer. You decide whether or not I was taken advantage of.
I understand the fact that my car is considered a luxury car and it is several decades old, but even an imbecile would think something unscrupulous is going on when the quoted fee is so high for something so minor as basic maintenance like fuel filters. This is not to mention the three days it took them to diagnose a ‘fuel delivery issue.” To further explain why the reason the bill was so high for such a relatively minor issue was because I was charged for 3 hours of labor, with labor being charged a premium for a name-​brand European car no matter where you get it fixed. However, I think this shop exaggerated the amount of time they spent fixing up my car in order to inflate the total bill. If you know anything about cars, you decide whether it really takes 3 hours to change the fuel filters and replace a hose, even on a «complicated,» «specialty,» «European» vehicle.
To improve the credibility of their practice, I would suggest that they credit the $ 100+ diagnosis fee towards work done at their facility as is the common practice among many other mechanic shops. Being so much in the hole before work is done makes one compelled to spend the remaining balance to finish the work at that shop. I understand that is the point, but I feel it is not a fair business practice.
If you need more than minor maintenance work on your car as was the case with me-​that is, if you really need some serious work done on your car to get it to run (e. g. multiple hose changes, transmission, engine work, trap oxidizer, steering, suspension, or the combination of the above, et, I would suggest you ship your car to LA (where luxury cars are common, so mechanics have to keep their rates reasonable in order to compete in a market saturated with other luxury mechanic shops), get a hotel and lay out on the beach while you get your car worked on. That way, you’ll still have money left over. You’ll be bankrupt going to this place. Not only bankrupt, but also lied to, talked down to, and screwed over.
At least the facility is nice. Yes, it’s nice. As though it matters. A nice façade to detract from their dishonesty.

I have to appreciate that Frank’s gave me a call to improve my opinion of them, but unfortunately, I have moved away from the Vegas area. On top of all that, my car is having a hard time holding its idle after the work I had here. I’m going to have it worked on again… somewhere else.

We have been going to the Henderson location for a year or so. We were also at the Vegas location recently. We found the first visit was great in Henderson, then we realized it was a one off. Frank’s bills itself as something it is not. We did not find them efficient, honest, or forthright with anything after the first visit. At the last visit (to the Vegas location) we were told we needed a new engine since we were late on our oil change and there was too much gunk in the engine for the car to run correctly. Two visits to a jiffy lube with 2 engine flushes fixed that problem, and it only cost us $ 360.00 as opposed to multiple thousands!
I think Frank’s should be more honest with customers so long term relationships are built instead of trying to make as much money on visits.

The Halo headlight in my BMW X5 was out, so I purchased a new one at an auto parts store.
When I try to replace it, I found out that is not that easy.
I called Franks European Service and told the advisor that I would like to have the light bulb installed.
He said, come over and we’ll take a look and if is just the light bulb, then we will install it for free.
So I took my X5 and they installed the light bulb for FREE!
This is great customer service IMO. The Facility is nice and clean.
I’ll be using Franks for my future service needs.

Terrible customer service. Long story short, I had to ask Troy, the sales rep, what services the $ 189 fee covered — I shouldn’t have to ask for a detailed explanation — it should be provided. Troy said he’d call me in a little bit to give me an update on my car. I had to call him after over 6 hours with my vehicle to ask for an update on the oil change and brake inspection — he had no news. An hour later, he called me back with bad news — the tech broke the hood release latch — still no update on the oil change and brake inspection. By 4:30 (8 hours after I dropped my car off) I’m sitting in front of Troy who literally laughed as he told me that the broken part wouldn’t be in for 9 days. I stared blankly at him while he chuckled, as if he found my inconvenience — caused by their mistake, comical. Oh, he also tried to suggest that it wasn’t their fault. What a disrespectful, dishonest, unprofessional ‘customer service’ experience.
I declined all of the recommended services and I will only be going to back to Frank’s to let them repair the part that they broke.
I will not be recommending this place to anyone. Even if they have the best prices in town and the best technicians in town, if Troy’s behavior is an example of the way they do customer service — it is all wrong. To me, that outweighs absolutely anything and everything Frank’s might do right.

Bellow average.
A inspection just a $ 10 cheaper than Fletcher Jones, loaner is 15 yo E class with 150k+ mileage, quality is average as well — had to come back in a week to fix some shortcomings…

Not cheap, but great to deal with and beautiful facility. Also cleaned my car like it has never been cleaned before — looks beautiful! Was able to do everything over the phone and by email. Just awesome!

Misdiagnosed or tried to screw me. That was over a year ago now. It’s good to get a second opinion.

I have to say there customer service is great, however I frown upon the fact that they charge $ 115.00 right off the bat just to look at something that needs a repair which binds you to have the repair done there or you lose your money. I wouldnt mind paying that on a large repair but for a small repair like a broken stearing wheel lock, it can be very pricey. Not sure if I want to go back to have this done.

Beautiful facility, friendly knowledgable staff. I enjoyed my visit and so will you!

While I have not have any repair work done on my 2010 GLK by Frank yet, I met the man at his soon to open location where Discount Tire used to be on the north side of Rainbow, just south of Lake Mead. You all probably know the location best as being between Joe Crab Shack, Daves Barbecue and Nevada State Bank.
I had the most refreshing conversation with him about the concept of the service business. He came across as being honest and dedicated to both his employees and customers. He said the new location should be open by February, 2013, at the latest and I, for one, am very anxious to have Frank’s as an option before my warranty expires. I’ll let you know how it goes.

My 2005 Chrysler 300C is really just a Mercedes in Detroit clothing. Frank’s was able to align the front end to superb accuracy. While doing the service they noticed that the track arm/​bushings were installed incorrectly by another repair shop. By relieving the torque incorrectly placed upon the bushings, Frank’s guys eliminated the shimmy, too.
In short, I went in for an alignment and drove away with multiple repairs of other shop’s mistakes for the same price. Plus they warrent the alignment for three years!
Frank’s has my respect and I will not be going any where else for my repairs.