Fletcher Jones Imports

Dennis Eich takes care of everything. Just a text to set up the service and then my job is done. I have total confidence that the service is proper and that the work will be done professionally and expertly. I would not go anywhere else. When the car is done, you can pay online and then pick up is quick and easy.

First class experience all the way. Was greeted at driveway, my service advisor Spencer met me as soon as I arrived at service lane. Waited for service, everything was done in less time than was promised. My over 20 years of doing business at Fletcher Jones has been one of exceptional service.

Great experience.
Got my C300 with all the upgrades for the same payment as a Subaru that was 7000 less msrp.
Faster
Better
More sexy

I came in just to test drive a few cars because I was in the area and in need of a new car. I wasn’t expecting to get a car because I was by myself and I have never bought a car by myself before. I was greeted by Shai Winograd who was a pleasure to work with. He let me test drive the cars I wanted in the colors I liked (which involved him moving several cars to get to it). He went out of his way and was very knowledgeable about each model and was not trying to sell a car but to help educate me about Mercedes Benz and each model I was interested in. After I test drove, we worked on lease options and he went over all the safety features Mercedes Benz offer. I felt very comfortable, not stressed and actually excited (which has never happened at a car dealership before). We negotiated on a few things and it felt fair on both sides. I felt like I got a really good deal and I ended up walking out with a new car! Shai was a pleasure to work with and wasn’t pushy but more helpful and made me feel confident on my decision. Ivan Hoff in finance was very helpful, professional and quick. He was thorough and help me understand everything I was signing and took his time. This was the best car experience I have every had because Shai Winograd Tom Zumbo and Ivan Hoff were there helping me and making me feel comfortable, instead of being pushy.

Went in to deal with an emergency repair while out of town in Las Vegas. Had no appointment. They took great care of me. Said the problem wasn’t urgent, did a quick fix and got me out in a bit more of an hour. And they didn’t charge me a dime. Thanks so much!

My husband and I had a great experience yesterday at Fletcher Jones Imports Mercedes Benz. Being new to Las Vegas, we did not know where to select our next cars and when we called the manager, Krista was very warm and hospitable and connected us with Haim Beja, our sales consultant. Outstanding service and from greeting at the door to delivery of vehicle. This is an outstanding team!

First time taking my Benz here. Took it in for a diagnostic test on Tuesday. Didn’t get it back until Friday because they didn’t register my car as being at the dealership even though I had an appt and spoke with my service advisor. I shouldn’t have had to call them to ask the status of my car only to find out they didn’t look at it until this morning (now Friday). The latch to the hood of my car is broken and their mechanic couldn’t figure out how to open it. Go figure a Mercedes service dealership can’t jimmy a Mercedes Benz lock to pop the hood open and take a look at the engine and a/​c. They did rectify the issue by not charging me for their sloppiness but I still wouldn’t recommend them for service.

Josh Singer is my service advisor he does a great job and I’ve always had exceptional experiences at this Mercedes dealership. Recommend asking about the monthly specials too!

I wish there were more Mercedes Dealers in Las Vegas.
Fletcher Jones sales person Dennis E. is awesome, and the only reason I still go here.
However the entire other staff I have interacted with is looking out only for the interest of Mercedes and will not Honor warranty issues and can be rude in doing so. I have a 1 year old $ 40,000 Mercedes that looks hokey because a Headlight went out and they replaced it with a different color light, so they look different, Imagine… They refuse to install 2 matching lights.
I would Honestly say only Trust Dennis E..

Everyone here is such a pleasure to do business with… Especially Mr Sonny our salesman, extremely knowledgeable & very hospitable when making our purchase and so considerate to our daughter who was with us… Thank you so much Mr. Sonny !!

This review is for the service side, Ryan was very nice and took good care of my car. The rest of the staff was also very nice. I just wish they were open a little later. I would return here again.

I am a big fan of Mercedes-​Benz so excuse me for sounding biased. I will say the Service Center at Fletcher Jones was beyond reproach! I loved the waiting area with giant flat screens. Coffee, water, soda, snacks and very clean restrooms. The best thing however were the people. Always ready to answer my questions, kept me informed of the status of my car and the wait time did not seem long at all because of the hospitality. I cannot express enough of the word customer care! Fletcher Jones and the staff personified it!

I always feel welcomed and treated very nicely. Always a great experience and I would recommend Fletcher Jones to everyone.

Thank you Shai in Sales and Josh Sutter in Service! I have leased 2 Mercedes from Shai and he has always been top notch on customer service, on making sure I got the vehicle I want and very nice! Josh Sutton thank you for being understanding about my crazy schedule and making sure any issues with my new vehicle were looked at and fixed in a timely manner! It was so nice to come back from a business trip and have my car in my garage fixed and cleaned! :)

Don’t trust what they say. They are absolutely big lier. The car they sold me was leaking like no tomorrow from the rooftop. Plus they have lied about registration payment when I bought my sprinter from them. Don’t trust them.
Their customer service manager Scott also is useless and made me back to dealer to solve the issue now for more than two months with no result.
Always read your contract word by word they say something and put something else in contract. BE CAREFUL!
Sale person also told me car has some accessories which I found out later it did not have it.
They sell lemon car and try to manipulate documents. Moghaddam sake manager is not respectful, Scott customer service manager just plays with customer to make them tired and give up on their rights.
General manager is orchestrating all this mess.
I’m not going to give up until to make sure laws will support consumers right and Niobe ends up paying for Fletcher Jones Lemon cars again.
I rate the lowest possible because of their lack of honesty and good services to customers.

The BEST Mercedes dealership in Las Vegas! I am a Preferred Owner and I have always received the best service from every department. Especially in the service department SPENCER KAPLAN is always on top of his game! He’s efficient, pleasant good energy and professional.
The car wash valet guys TYRELL and IRA always do a fantastic job!
My favorite sales guy is ANDREW he’s good luck.

These guys are great! I recently moved to Las Vegas and my car was due for its maintenance and I had a hitch installed at Uhaul that I needed removed because they totally did a hack job of it. Well, our service guy, Josh, has been great! He communicates with you along the way so you’re not left wondering when your car will be done or what’s going on with it. Every issue I’ve had with my vehicle has been addressed, they never forget anything. I asked for an estimate to have Uhaul’s hitch removed and to have the car brought back to factory standards and they did a great job. The estimate was on point, they didn’t try to charge me more than the estimate and even adjusted the cost back because it didn’t take as long as expected with repairs. Now that is simply unheard of. I’ve had some bad experiences with auto dealerships in the past and I have to tell you that Fletcher Jones does a phenomenal job when it comes to customer service and repairs.
Everyone is friendly from the loaner car department to the service guys. Loaner cars are complimentary with repairs and maintenance just make sure to request it at the time you make your appointment. They also have free car washes if you either purchase your vehicle from FJ or have maintenance/​repairs done by them. If you don’t need a loaner vehicle, you can wait in their fancy waiting area which has a nice café in it as well.
I can’t say enough good things about this place. We also had the pleasure of talking with David this time in regarding some speaker issues and he too was great. Everyone here is so sincere and kind.

This Mercedes dealership is by far my favorite in Vegas and Henderson. There’s no comparison between this one and the MB of Henderson. Spencer Kaplan is the best service advisor with 1^st class service every visit. Tyrell and the staff always do an awesome job as well and have the best customer service! The car wash service here at Fletcher Jones Imports is far superior to the other dealership in Henderson.

Went in to ask about some questions that I had on my new e400 coupe and the salesman answered them and was very friendly. The restroom and showroom was clean. Huge inventory of beautiful cars.

Our experience started out a little rocky. I went on their website and sent an inquiry about a vehicle. I was contacted by one of their salespeople and we set up an appointment for when we would visit the dealership. When we arrived, the receptionist alerted our designated salesperson of our arrival. After a few minutes, he came to introduce himself, asked for a couple minutes, and said he would be right back. Well, many minutes later and he was no where to be found. There was also not many customers there, so several salespeople were just wandering while we waited. I approached the reception desk and asked if we could be assisted by someone else instead of waiting.
That is when we met Chris Cryer. He made our car buying/​leasing experience absolutely phenomenal! He was very personable and has been easily accessible for everything we need. We’ve kept in touch with him as well. I highly recommend his services and I would absolutely go to him for a future vehicle purchase.
It’s been over seven months since we leased our 2014 Smart ForTwo Electric Drive. Everything is running smoothly and we love the car! It was a big leap for us to sell Ruben’s Nissan Titan and go fully electric, but we couldn’t pass up the savings in both the monthly lease and NO gas! Since it’s just the two of us and we have another vehicle, it wasn’t a big deal to get a two-​seater or the fact that it’s so small (By the way, the cabin is very spacious and fits tall people!). We really enjoy driving it around the valley — no fuel expenses and parking is a breeze! Obviously it’s a city commuter vehicle since the battery range is small, but it’s easy to charge with the standard 120V plug. Also, we’ve spent approximately $ 30/​month in electricity costs toward charging the vehicle. A measly cost compared to $ 250 in fuel for the truck! The car also handles surprisingly well and has much more power than I thought it would. I highly recommend this car for couples that need a second vehicle and want to save money on fuel costs.
We’ve also had a couple experiences with their service department and everything has been great. They also offer all the fabulous Mercedes perks to Smart owners like their complimentary car washes. It’s very cool, however, it gets extremely busy and it’s more of a hassle to get a free car wash there than just going somewhere and paying $ 5.