Firestone Complete Auto Care

Wonderful!!! I love this place. They are very helpful. Javier Muccigrosso hooked me up and got me in and out quickly (and I was in a hurry). I will return with all my auto business!

This location should be re-​branded as «Firestone Complete… Waste of Time.» In fact, the ONLY reason to visit this store is for an alignment from a technician named Alex. Of course that’s IF the office staff manages to schedule the appointment when he’s actually available. Alex will take the time to dial in your custom alignment specs to EXACTLY your wishes and won’t be satisfied until both you and his own OCD feel it’s perfect! As for any other service offered at this facility, beware! I had a set of tires mounted and installed on one occasion and the «tech» must have had a 1″ impact gun and an itchy trigger finger as the lugnuts could not be removed by hand tools. I ended up having to replace all of the stretched and fatigued wheel studs from being grossly overtorqued. They must only use those 80 ft/​lbs torque sticks to tighten oil drain plugs here.
In closing, with the exception of Alex I would not recommend this business and Firestone corporate should really review the staffing as there is obviously a breakdown in communication and a lack of training here.

I don’t really ever post reviews but I felt this was very needed. I take my car here for alignments with Alex. Anyone in Vegas who has custom wheels, into stance, etc goes to Alex because he’s a wizard on rack. With that being said, he’s the only reason I drive 40 min away to get an alignment — or even come to this shop for that matter.
Fast forward to today where I made an appointment to get an alignment done and I’m greeted inside where the office workers can’t tell me why Alex isn’t here or when he will be back. The communication between the shop and front office is garbage. I’ve dealt with Alex plenty and know it’s not him. I asked multiple workers when he will be back and each one gave me a different answer until finally someone told me he was at a doctors appointment and was running late. I don’t care about that — stuff comes up but what really irritated me was that the customer service IS NO WHERE TO BE FOUND. No one even thought about calling me to let me knoW he was running late and on top of that, when I was trying to reschedule inside, the guy tried to set me up for an appointment on a day Alex doesn’t work.
Long story short — if you need an alignment, come see Alex, but don’t be surprised to be given the run around or feel like the front desk workers don’t care about their job.

F-​ing horrible customer service. Took my car in for my scheduled apt and they made me leave it over night and told me the next morning it was all done while i was at work. Picked it up around 5 and my ac still was blowing hot air when i left. Came back and they made me wait 2 hours. I’m still sitting here furious as they keep telling me it’s almost done and the guy just started on it. F these guys, go somewhere else.

Had a great experience recently when I had to get some new tires. I ran into multiple issues with my rims and tpms sensors but through all of it Brian kept me informed and helped me get the best price on my tires. I’ll definitely be back again.
Update: I tried changing my brakes a few days ago and lo and behold when the rims and tires were installed by Firestone they stripped one of my lugs making it impossible to remove. When I brought my truck in the technician tried a breaker bar and tore the lug off. He was nice enough and asked me to bring it back in a few days. I’m here now and I’ve been waiting for over three hours now to change one freakin lug. This is a ridiculous way to spend my one day off.

Sadly this location has finally let me down. Wasted three hours on a wheel balance. First the front desk forgot to start the ticket then after a three hour wait instead of fixing the wheel balance they simply moved the wheel. Extremely disappointing and I will now take my business elsewhere.

Went in to get a rear light bulb changed. Told me it was a 2 hour wait. 3^rd time I’ve attempted to go to this place and the wait is always ridiculous. Go down the street and find someone else.

Went for an oil change and they forgot to tighten the air flow piece so it fell off while I was driving. I will say they were quick to fix it, but something so simple as tightening a few screws should not have happened.

**I did find my local trustworthy mechanic, just not at this Firestone Complete Auto Care. **
About two months back, my water pump blew out on my Jeep Grand Cherokee. When I poured in additional liquid it freely ran out of the front of the water pump without the engine running (this fact is very important later).
In searching for someone trustworthy to fix this near my home, I came across the Firestone Complete Auto Care group. I’d been there before for something else (small) but can’t remember what. The big name ‘Firestone’ appeared to be trustworthy so I got an estimate over the phone of $ 600 to replace the water pump. The guy on the phone was nice enough and said he could fit me in that day which was important.
While they had the Jeep in the back to do some diagnostics, I called around to another shop (separate review) close to this location. While they quoted me about $ 100 less for the water pump, it wasn’t enough of a factor for me to move to them. I’m ok paying a little more for things if I trust the people I’m dealing with and get quality out the other side (also important later).
Once they were done with the diagnostics, I was bit surprised to read that the 3 year old vehicle needed all sensors and hoses replaced to the tune of more than $ 1300. I asked to talk to the manager because I wasn’t sure how they could make this determination. I was told that these were suggestions but that if I didn’t replace the hoses and sensors that they will leak afterward (no hesitation — they WILL leak afterward). When I asked how they came to this conclusion he stated that they had pressurized the system and saw it leaking — even offered to show me. Now, this is not my area of expertise, but I do know for sure that there was no way for them to put any pressure on the system while the liquid freely gushed out of the front of the water pump.
I chose to take the keys to my vehicle and proceeded to drive across the street. I did not disclose to them where I came from or what my recent experience had been but instead handed them the keys and awaited their estimate.
What the other guys found:
— No, they couldn’t say I had bad hoses or anything else because the system was leaking too bad. (yes, I asked)
— They replaced the water pump and checked the entire system (at my request) but found no other issues — NONE.
— Total cost — about $ 550.
— Total savings — about $ 800
— Somehow still driving around today with the same hoses and sensors (not leaking at all in my garage btw)
I have the written estimates from both groups and name/​contact information for the manager who outright lied to try to make a few more $$. (Jonathan is still there according to the website as of 3÷22÷2016)
I did stop by to talk to the manager after the repair was complete and I left my phone number. I did not get a call back — understandably.
Disclaimer: I was a mechanic a long time ago — just out of High School — but my trade is quite different from that now and there are far more qualified people to do this than myself. I’ve only witnessed deception of this type within this trade one other time and I discontinued my relationship with that group as a result.

I went into Firestone as I had a check engine light. I already new the code as another company had told me.
Firestone recommended a ‘Diagnostic’ for $ 100, it’s the family car so I agreed. They phoned to say it needed a fuel pump for a cost fitted $ 1000. I questioned it and asked for a copy of the diagnostics, to which I was given a scrappy piece of paper.
I then took it to Ford who, for the diagnostic charge, said it was a faulty sensor and was replaced for a fraction of the price.
Annoyed, I emailed SocialCare at Firestone and within 4 hours I had a detailed email explaining that it was being looked into, an hour later Brian the manager called and we agreed a refund was in order, and he would speak to the technician.
So, bad diagnostic and advice but amazing follow on care.
I’ve used Firestone several times before and this was my first bad experience.

I went in a couple of weeks ago for an oil change, tire rotation, and to check my tire pressure (the pressure sensor had lit up). Though the guy helping me was very nice, there was an issue with my tire rotations AND my tire pressure.
For the tire rotation: In the past, my boyfriend has been getting his tires rotated for free, and when I wanted them to rotate mine, they wanted to charge me for it. My boyfriend had to call them and complain, which made them waive the tire rotation fee. It turns out that, according to them, he was getting them for free because it was a mistake on the staff’s part. They should have charged him for it. But even though it was an error, they still told me that my tire rotation would be free.
So when everything was supposedly finished, it turns out that they did NOT rotate my tires like they said they would (it even showed up on the receipt that it was done). It turns out that the mechanic forgot to mention to the front desk that he didn’t do it. The reason being that the tread on my tires were wearing down; fine, whatever, but please remember to tell me that and not have to wait until I get home, have my boyfriend find out, and then have him call them back for another complaint (to which they sounded surprised that my boyfriend found out).
Afterwards followed more headaches trying to deal with this, especially since I don’t know much about cars and had to have my boyfriend talk to them. This leads to issues about the tire pressure: they had said that they had checked the tires and reset the tire pressure sensor and that it could take up to 20 miles for the sensor to turn off. It turns out that that they did NOT check my tire pressures the first time I came in there, because when my boyfriend took my car back in to them a second time, the tire pressures were in fact low.
The staff is very nice and the place is very nice, but I will not be coming back here.

Want to give a shout out to Big John and Randy… Probably the best guys I’ve dealt with in a while… Not only did then meet my expectations, but exceed them… Thank you guys for helping me out with my tires.

4 hours to replace one tire WITH an appointment is bad enough. The fact they didn’t load the full-​size spare back underneath the vehicle and instead left it in the back of my wife’s SUV, astonishing. She is not nearly strong enough to reasonably access and reset the spare under the vehicle without serious effort!
(It is not my point in this post to denigrate women, but to make clear I think any customer would be upset they’d have to «finish the job».)
We didn’t even notice until the next day, because, to be honest, we never expected such a common-​sense action to be neglected.
It was possibly a simple oversight, but then again, disappointing less than a month later my wife’s TPMS indicated a variance in PSI on all 4 tires, including the new replacement.
This is all statement based on experience; facts, not feelings.

Wow, I’m not sure what happened with the other reviewers, but all I can say is that my experience here was exceptional!
I had a slow leak in one of my tires, so went in for a patch job. As an unschooled woman, I fully expected to be taken advantage of and told that my tire was beyond repair, and aggressively upsold an entire new set of tires.
Thankfully this was not the case!!!
The staff were all SUPER friendly and professional, the shop was very clean, and the waiting area was comfortable and nicely appointed. I was greeted enthusiastically and helped immediately, even though the shop was pretty busy at the time of my visit.
Best of all, I was not leaned on to buy unnecessary shit!!! They were able to patch my busted tire, and advised me that I had a bit longer to go on my current tires before I needed a new set.
And when that time does come, I will DEFINITELY come back to this place to get them!!!
UPDATE 6÷7÷16: it was finally time for new tires, and they were having a «buy 2 get 2» sale for Memorial Day… I came here and they hooked it up. I did not feel pressured into buying any other services, and the wait was pleasant: a/​c, free wifi, coffee, bottled water. Staff was professional and friendly, and I felt pretty good even tho I shelled out $ 650!

I wish I knew how to comment on your response to my review. Your response said that your overpriced, padded quoted should have been comparable to other shops around. FYI… no it was not.

I brought my 2012 Ford Focus SE in for a routine oil change and tire rotation. Cameron greeted me, gave me an estimate for about $ 35, and told me the wait would be about an hour. I returned an hour later, and Cameron informed me that I had a BIG oil leak and that my Coolant is failing. I had never noticed any oil on my driveway, or where I park at work, but he said sometimes you don’t notice until the car is lifted and you can see inside the housing. He said that they needed to run dye through it as a diagnostic technique to see where exactly the oil was leaking from. He also mentioned that my coolant was failing and needed to be flushed. He did not specify what that meant when I asked, and said that it was critical to be done. He then gave me a new estimate of $ 192.
I did not have that amount at the time, so he insisted that I apply for the Firestone card, and by doing so the oil change would be free and I would receive an additional 10% off my balance. Feeling as though I had no other choice, I signed up for the card to pay for the work. I was approved for the card and waited another two hours for the work to be completed.
When it came time to check out an older gentlemen was helping me. He informed me that they could not find the source of the leak with the dye, and to return within 7 days so the technicians can go in with a light and investigate further. He then said, «…and I see Cameron recommended that you flush your coolant based upon your vehicle’s mileage…». Umm. no. Cameron had informed me that they ran a test that showed that my coolant was failing to circulate in some way; not that it was a recommended maintenance based upon my vehicle’s mileage! The coolant flush was $ 107 and the dye was $ 39.99, and I opened a credit card to pay for that!
I feel as though I was misinformed and somewhat taken advantage of because I am a young female. I do not feel as though everything was properly explained, and that the verbiage used made my vehicle’s state appear way worse that it actually is. To top it off, I paid and then realized that I had not been credited for the oil change, or received the additional 10% off. I returned and Cameron fixed that problem. I definitely will not be returning to this, or any other, Firestone locations.

so disappointed with this place — used to be good service. now mechanics are new that they can’t even do basic oil change :(
He said they couldn’t take pan oil cork off? uhmm well — U guys did the oil change last time… soo?! — I left it at that & left without having my car serviced after 2 hrs of waiting. Mind u i even made an appointment.

What a difference one person can make. Since the previous shop managers (Joey) departure this shop has been on a steep decline. You always expect an adjustment period when there’s a change in management but this is ridiculous. Unfortunately several months later they haven’t gotten any better. In fact it’s gotten worse. To put my experience in perceptive, on two separate occasions we’ve dropped off cars and not gotten them back until 2 and 4 days later. What’s worse, the one that took 4 days, we had to pick it up because they hadn’t worked on it yet. They always claim they are «back up» or «falling behind» that’s completely understandable we are all doing more with less. But they have been in the «backed up» and «falling behind» state for several months now. Time to start looking at how the place is being run. In both of the cases that mentioned above, the estimated labor hours for the work was only about 2 – 6 hours. Why would it take 2 – 4 days to work on a car and fix something that only took about 3 hours on average? In the first case it took them 2 days to even «get to it». They ask you if you want to wait or if you want to drop it off. It’s my understanding that the ‘waiters’ take precedence over those who drop the vehicle off. While I do understand that logic, there has to be a balance because the impression that I get is that with every waiter that walks through that door pushes the drop offs back further and further. I don’t know that this is the case, but the fact is, if you drop off a car and nothing is done to it after 4 days, that doesn’t make sense.
To put it in an even clearer perspective, it takes two days to diagnose and rebuild a transmission. I know this because I’ve had to take two cars of my own to AAMCO to get them done. When Joey was there, he didn’t even like keeping cars 1 hour past the promised timeline. He didn’t like having cars stay more than a day. They way he saw it, the longer a bay was occupied, the longer that bay is keeping the shop from making money. His idea of «backed up» or «falling behind» was that it was going to take 3 hours instead of 1. 6 hours instead of 3. Not 4 days instead of 6 hours. I recommended several people to this place back then. I’ll have to call them all and ask them to find another shop because this has been going on far too long and I don’t see it improving. I’m giving it two stars because I’m giving the place the benefit of the doubt. Otherwise it would be a solid 1 star right now.

This place is such a joke! I went by to get two new tires which had to be ordered so I set an appointment for the next day at 8:30am. Showed up on time and was told it would only take an hour so I left and returned 1.5 hours later and they hadn’t even started to work on my car until I asked how much longer… they lied and said «oh only a few more minutes» as I watched the lazy mechanic finally get off his butt and start to take off the old tires. Meanwhile I figured it’s a good time to write this review as I continue to wait for my car at 10:40am…over two hours later and they still aren’t done!

I’ve been loyal to this Firestone branch because of their convenient location. My first experiences coming here were untimely long. They didn’t know how to reset my check-​engine light to the point when they figured it out, they switch my speedometer from miles to kilometers.
Other instances involved apparent up-​selling for questionable costs. Of which I ignore because, after all, it is still a business.
Recently, I got a simple oil change. They called me to ask if I needed my air filter change for an extra $ 37.00. I agreed to the service and the charge. My car came back to me without the new air filter and they told me that the piece will arrive in two days. They told me they would call me when it arrives. They didn’t call me. I called them and set an appointment confirming that they already have the air filter. I went, they didn’t. They told me to drive to O’Rielly’s 3 miles down the street, where they order the part (this took 5 days, it took me 8 minutes). The man there installed it easily and I found out the part is only $ 17. Now I know where to get my air filter and how to install it.
I don’t recommend this place unless you’re just getting an oil change. Get in and get out. No other services. Or just go elsewhere.